• Report: #864062

Complaint Review: Franchise Compliance, Inc.

  • Submitted: Wed, April 04, 2012
  • Updated: Mon, April 09, 2012

  • Reported By: Goldcertifiedfl — Jacksonville Florida United States of America
Franchise Compliance, Inc.
487 E. 520 S., Smithfield, UT 84335 Internet United States of America

Franchise Compliance, Inc. CHEM DRY Non payment to independent contractors/Breech of Contract Internet

*General Comment: Clarification on this Filing

*Author of original report: Franchise Compliance, Inc. CHEM DRY Harris Research Non Payment to Independent Contractors/Breech of Contract

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On January 27, 2012, I evaluated the carpet cleaning services of First Coast Chem Dry of Jacksonville, Florida as contracted by Franchise Compliance, Inc.  Franchise Compliance, Inc. agreed to reimburse me in the amount of $225 for carpet cleaning services plus any postage costs incurred. 
 
On January 27, 2012, I submitted a written evaluation and photographs to Franchise Compliance, Inc. via  on-line shopper log.  On January 28, 2012, I mailed an invoice from First Coast Chem Dry, a completely filled out Chem-Dry Mystery Shop/Shopper Invoice, a completed and initialed Technician Sheet and sample via USPS Priority Mail to the attention of Julie Bishop at the address listed above.  According to the USPS, the package was delivered on January 30, 2012 at 1:12pm.
 
I received a 9 out of 10 rating from Franchise Compliance, Inc. on my completed report and on January 30, 2012, I received an email from Julie Bishop where she wrote, .you did a terrific job..

To date, I have not received reimbursement payment.  On March 13, 2012, I sent a demand letter via USPS Priority Mail to Adam Valdez, owner of Franchise Compliance, Inc.  I contacted Mr. Valdez on March 6 at [email protected].  Between February 28, 2012 and today, I have emailed Julie Bishop [email protected] in excess of 20 times inquiring about my reimbursement.  All my emails to the accounting department at [email protected] have gone unanswered.

At the suggestion of some of my colleagues, I contacted Camille Ezola at Harris Research [email protected] whom I understand is the parent company of CHEM DRY.  Ms. Ezola responded that Harris Research, Inc. is not associated with Franchise Compliance or CHEM DRY.  I also contacted De Ann Corbell at Harris Research, Inc. at [email protected] who responded that she would forward my information to the vendor.

As of April 4, 2012, I have not received reimbursement from Franchise Compliance, Inc.

This report was posted on Ripoff Report on 04/04/2012 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Franchise-Compliance-Inc/internet/Franchise-Compliance-Inc-CHEM-DRY-Non-payment-to-independent-contractorsBreech-of-Contr-864062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Clarification on this Filing

AUTHOR: First Coast Chem-Dry - (United States of America)

I am the owner of First Coast Chem-Dry which unfortunately was mentioned in this filing. Our company is not the company this individual is filing a complaint against and I wanted to make that perfectly clear. This customer is filing a complaint against the company that hired her to conduct a "Mystery" shop on our company on behalf of our franchisor. These Mystery Shops are conducted to all of the U.S. franchisees every year. We welcome them because it allows us to constantly improve. It should be noted that this particular Mystery Shop on our franchise came back with excellent reviews from the customer and we received the highest rating possible from our Franchisor, Harris Research, Inc., on this shop. I felt the need to clarify this claim in order to protect our reputation.
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#2 Author of original report

Franchise Compliance, Inc. CHEM DRY Harris Research Non Payment to Independent Contractors/Breech of Contract

AUTHOR: Goldcertifiedfl - (United States of America)

On January 27, 2012, I evaluated the carpet cleaning services of First Coast Chem Dry of Jacksonville, Florida as contracted by Franchise Compliance, Inc.  Franchise Compliance, Inc. agreed to reimburse me in the amount of $225 for carpet cleaning services plus any postage costs incurred. 

On January 27, 2012, I submitted a written evaluation and photographs to Franchise Compliance, Inc. via  on-line shopper log.  On January 28, 2012, I mailed an invoice from First Coast Chem Dry, a completely filled out Chem-Dry Mystery Shop/Shopper Invoice, a completed and initialed Technician Sheet and sample via USPS Priority Mail to the attention of Julie Bishop at 487 E. 520 S., Smithfield, UT 84335.  According to the USPS, the package was delivered on January 30, 2012 at 1:12pm.

I received a 9 out of 10 rating from Franchise Compliance, Inc. on my completed report and on January 30, 2012, I received an email from Julie Bishop where she wrote, .you did a terrific job..

To date, I have not received reimbursement payment.  On March 13, 2012, I sent a demand letter via USPS Priority Mail to Adam Valdez, owner of Franchise Compliance, Inc.  I contacted Mr. Valdez on March 6 at [email protected]  Between February 28, 2012 and today, I have emailed Julie Bishop [email protected] in excess of 20 times inquiring about my reimbursement.  All my emails to the accounting department at [email protected] have gone unanswered.

At the suggestion of some of my colleagues, I contacted Camille Ezola at Harris Research [email protected] whom I understand is the parent company of CHEM DRY.  Ms. Ezola responded that Harris Research, Inc. is not associated with Franchise Compliance or CHEM DRY.  I also contacted De Ann Corbell at Harris Research, Inc. at [email protected] who responded that she would forward my information to the vendor.

As of April 5, 2012, I have not received reimbursement from Franchise Compliance, Inc.
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