On January 27, 2012, I evaluated the carpet cleaning services of First Coast Chem Dry of Jacksonville, Florida as contracted by Franchise Compliance, Inc. Franchise Compliance, Inc. agreed to reimburse me in the amount of $225 for carpet cleaning services plus any postage costs incurred.
On January 27, 2012, I submitted a written evaluation and photographs to Franchise Compliance, Inc. via on-line shopper log. On January 28, 2012, I mailed an invoice from First Coast Chem Dry, a completely filled out Chem-Dry Mystery Shop/Shopper Invoice, a completed and initialed Technician Sheet and sample via USPS Priority Mail to the attention of Julie Bishop at the address listed above. According to the USPS, the package was delivered on January 30, 2012 at 1:12pm.
I received a 9 out of 10 rating from Franchise Compliance, Inc. on my completed report and on January 30, 2012, I received an email from Julie Bishop where she wrote, .you did a terrific job..
To date, I have not received reimbursement payment. On March 13, 2012, I sent a demand letter via USPS Priority Mail to Adam Valdez, owner of Franchise Compliance, Inc. I contacted Mr. Valdez on March 6 at email@example.com
. Between February 28, 2012 and today, I have emailed Julie Bishop firstname.lastname@example.org
in excess of 20 times inquiring about my reimbursement. All my emails to the accounting department at email@example.com
have gone unanswered.
At the suggestion of some of my colleagues, I contacted Camille Ezola at Harris Research Camille.Ezola@hrisupport.com
whom I understand is the parent company of CHEM DRY. Ms. Ezola responded that Harris Research, Inc. is not associated with Franchise Compliance or CHEM DRY. I also contacted De Ann Corbell at Harris Research, Inc. at DeAnn.Corbell@hrisupport.com
who responded that she would forward my information to the vendor.
As of April 4, 2012, I have not received reimbursement from Franchise Compliance, Inc.