- Report: #932077
Report - Rebuttal - Arbitrate
Complaint Review: Frank Toyota
Frank ToyotaInternet, California United States of America
Frank Toyota Taking away from the customer Internet, California
*Author of original report: Ken you must work for them
*Consumer Comment: too bad team rebutt is free
*Consumer Comment: So, they no longer provide a FREE car wash with service....
Yesterday I brought my truck in for an oil change like I always do.This time when I picked up my truck I noticed they did not wash my truck like they had always done with an oil change. I asked them about it and was told I could pay for a carwash as they do not offer a free car wash with the 30 minute express lane oil change (Funny because it took over an hour).
Not being happy about the new policy I called Toyota Chula Vista (My new Toyota Dealer because they do the small things that count), and I asked them about their car washing policy, I was told it does not matter what gets done on your vehicle, from service to express oil change, they said you will always receive a free carwash. (So there it is there did my homework).
So this morning I call Frank Toyota and let them know this is not a fair policy. I was then told that to offer a great deal for the oil change they had to cut out the free carwash. (Come on over the years Ive always had my oil changed at a cost of in-between $25 to $30 so what savings are you talking about??)
I then ask to talk to the service manager and they tell me he is in a meeting that he will call me back (this is at 8:00 a.m.) no call back so I call back at 10:15 a.m. and this time I get through to the service manager Dave Van Rooy, I told him I did not agree with this new policy and that Toyota Chula Vista offers the car wash, he said Thats Them not us.
I went on to explain that this policy is going to take a customer away from them and that I wouldnt be surprised if more follow, He said they havent lost a single customer over this (I say give them time).
I said well you lost me. I know that he didnt give a damn about me (He sure wasnt sympathetic with my concern) Frank Toyota has lost a customer over this!! I know some may say really over a carwash?? My answer is yes, we are in a recession era where every dollar counts and life is tough for us consumers.
Its small things that go a long ways these days and Frank Toyota does not care about the customer. I may be only one small voice, but I am not going to just sit there and not be Happy about even more service being taken away from the customer!!
Hear me Roar
This report was posted on Ripoff Report on 08/24/2012 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frank-Toyota/Internet-California-/Frank-Toyota-Taking-away-from-the-customer-Internet-California-932077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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