Sought this company out to refinance my mortgage after they sent me a postcard stating I was preapproved, could lower my interest rate to 3.5%. Immediately then sent me paperwork showing my refi was going to increase my loan amount, drop my interest and payment around $100 and provide me with cash flow, no payments for two months.
I proceeded to engage in business with them, paying $450 for an appraisal, which I didn't need had they went with the Streamline Loan like I requested, he stated that would cost me more money (which it woulnd't have) I requested a refund on the appraisale which they refused and I just received that this week, nearly three months after.
When I asked about my closing dates, couldn't make it by the end of the month, then mid-September 2012 still no closing, so I contacted other companies and was provided a GFE (good faith estimate) of their fees and found FMS was overcharging me by nearly $8,000 more just in fees than the other companies I contacted. I chose to work with the new mortgage company and cancelled with FMS two days before they called to close the end of September. They then withheld my FHA case information, so the new company had to have me sign and request from FHA directly the case which then caused me to not be able to close by end of October, but beginning of November. This resulted in another month of PMI fees $2400, plus another mortgage payment and a month of interest. Do not work with Steve Ellis and team unless you want to pay $7-8K more increasing your mortgage payments. I filed a complaint with BBB and got nothing, I filed with ConsumerFinance... so HUD is investigating them now. Received an email from the President of the company advising me they are only a Broker, not a lender. Request for a refund from the Appraiser Vendor company they used since it took so long since they did nothing wrong.