Frank's Auto Body & Frame Specialists Auto repair North Brunswick New Jersey
*REBUTTAL Owner of company: Frank's Auto Body
I took my car for repair in this shop on 7th(or 6th) April 2010. I met Patti for this repair. They took the pictures and after doing the inspection and estimates contacted my Auto Insurance Company viz. Ameriprise. They offered me a discount of $150 on the repairs. As the coupon is expired in 2008-i asked them-will they are going to honor it? They said that they will honor the coupon as it's still on the website. Other competitors are also offering a discount in this range. My collision deductible is $250. Moreover with discount from Frank's Auto Body I was suppose to pay $100(after $150 discount coupon) on the pickup date. My rear bumper was loose and right side rear door frame was damaged too. Rear struts were also damaged. My insurance company provided me the rental car for 30 days as per the policy norms. I asked them(Frank's Auto Body) about the duration-they said it will be done in less than 2.5 weeks. Next day I was asked to come and see the estimate so that i can also talk to my auto insurance company and then the repair work can be started. They told me that the rear bumper, right rear door frame, rear struts needs to be fixed. They also needs to do some painting work. Patti told me that it will be done in less than 3 weeks. My Ameriprise Claim#1179665S216. Job Number from Frank Auto Body is 3568. After two weeks I started calling them in terms of status and they were telling me that some parts are delayed and it will be delayed by 2 or 3 days. But they were not ready even after 3.5 weeks. Now they told me that parts are getting further delayed. I talked to Insurance company also and they said they will cover till 30 days. Since 22nd April, 2010 onwards they are giving me pickup days for next two days and it keep on getting extended citing the reasons due to delay in parts etc... Thursday95th May 2010) I called them up and they said that Car will be ready on Friday(7th May 2010). I was already going over the car rental limits setup by my insurance company. Friday(6th May 2010) I got a call during after noon that my car is ready. I also said that i will come to pickup at 4:00 PM. When I reached the repair shop-I found that the front bumper was having some damage which was not there at the time of handing over the car to them. They said it's not done by them and not ready to take care of it. Immedietely Rocco told me that it will charge close to $600 to $700. I looked at the photographs that they sent to insurance company-this damage was not there in the photographs also. I called my insurance company and told them about it. Now the gentleman(Rocco) at the front desk was getting more argumentative. I said okay I might ignore this damage on the front bumper but i am not happy with the delay and definitely with the service that i got. Now I said that let me have my car and i am ready to pay $100 and anyway take away my car. These folks simply turned it almost into a argument and said that I need to pay complete $250. I said that they should honor the coupon as they agreed upon initially. But they were not ready to keep their words. As my car was already with them for a good amount of time and already it got more damages-I decided to get away with them. But now they made an excuse that they are yet to receive the money for this repair from Ameriprise and hence can't hand over my car to me. I asked them to call my insurance company but they refused to do so. I called my insurance company and talked about the payment. As per insurance company payment check was already mailed to them and it should be with them only. They tried calling the shop and shop was open also-but nobody picked up the phone at all. They never gave me any written proof that they have not received any payment from my auto insurance company yet. I was left with the choice to keep on calling my insurance company as well as them. My situation is bad as my car's front bumper has already got a damage and estimated cost of repair is $600 and more over they are not ready to honor the coupon of $150. More over I need to pay the rental car expenses on the daily basis which is around $25 per day from my pocket. After talking to insurance company they said that they will follow with the repair shop and will get back to me by Monday. Insurance company is closed on weekend. Repair shop is open on Saturday from morning 9 to 1pm but they doesn't seem to reach to any amicable resolution it seems. They are just not ready to workout anything. More over I don't know till what time they will keep my car with them. Today(8th May 2010)-I went once again to Frank's Auto Body Inc. and politely asked them have to talked to the insurance company and have they got the money from the insurance company. They simply said that we haven't received the supplement check. When I asked Patti to give me in writing that they have yet not received full amount from Ameriprise-she refused. They are not at all ready to come down to any common ground or resolve this issue.
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