- Report: #445309
Report - Rebuttal - Arbitrate
Complaint Review: Fred Loya Insurance - Carla Gandarilla
Fred Loya Insurance - Carla Gandarilla1800 Lee Trivino 101, El Paso, Texas U.S.A.
Fred Loya Insurance - Carla Gandarilla Took an EFT Payment on a Cancelled Policy El Paso Texas
*REBUTTAL Individual responds: Fred Loya Insurance wont cancel after 2 phone
Today, Monday April 20, 2009 my son checked his bank account which has gone negative because Fred Loya Insurance put the payment thru on a cancelled policy. When my son called Carla, he was told it will now take 30 days for a refund. Meanwhile my son will be charged $8 per day for each day his account stays negative; his next payday is May 1, 2009. My son advised Carla of this and she told him she would call him right back she needed to call accounting to "try" to have a special payment made to him. After an hour, I called her and she refused to discuss his policy with me. He no longer has a policy with Fred Loya so she would not be violating privacy.
Carla immediately called my son after hanging up on me, and informed him that accounting was closed for the day and she would have get back with him tomorrow.
What a way to treat military personnel. My son is defending this country and being ripped off by this insurance company.
Angry army mom
This report was posted on Ripoff Report on 04/20/2009 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fred-Loya-Insurance-Carla-Gandarilla/El-Paso-Texas-79936/Fred-Loya-Insurance-Carla-Gandarilla-Took-an-EFT-Payment-on-a-Cancelled-Policy-El-Paso-T-445309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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