• Report: #445309

Complaint Review: Fred Loya Insurance - Carla Gandarilla

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  • Submitted: Mon, April 20, 2009
  • Updated: Sun, February 17, 2013

  • Reported By:Amherst Ohio
Fred Loya Insurance - Carla Gandarilla
1800 Lee Trivino 101, El Paso, Texas U.S.A.

Fred Loya Insurance - Carla Gandarilla Took an EFT Payment on a Cancelled Policy El Paso Texas

*REBUTTAL Individual responds: Fred Loya Insurance wont cancel after 2 phone

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On Saturday April 18, 2009 my son who is in the Army at Fort Bliss, TX went into the office of Fred Loya and cancelled his policy for auto insurance. He found another insurance company that was $60 cheaper per month. He spoke with Carla Gandarilla, who basically verbally assaulted him with questions as to why he was cancelling, what company he had his coverage with, how much was he paying. My daughter-in-law informed Carla that it did not matter they just wanted to cancel that day. My son was told the policy was cancelled.

Today, Monday April 20, 2009 my son checked his bank account which has gone negative because Fred Loya Insurance put the payment thru on a cancelled policy. When my son called Carla, he was told it will now take 30 days for a refund. Meanwhile my son will be charged $8 per day for each day his account stays negative; his next payday is May 1, 2009. My son advised Carla of this and she told him she would call him right back she needed to call accounting to "try" to have a special payment made to him. After an hour, I called her and she refused to discuss his policy with me. He no longer has a policy with Fred Loya so she would not be violating privacy.

Carla immediately called my son after hanging up on me, and informed him that accounting was closed for the day and she would have get back with him tomorrow.

What a way to treat military personnel. My son is defending this country and being ripped off by this insurance company.

Angry army mom
Amherst, Ohio
U.S.A.

This report was posted on Ripoff Report on 04/20/2009 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fred-Loya-Insurance-Carla-Gandarilla/El-Paso-Texas-79936/Fred-Loya-Insurance-Carla-Gandarilla-Took-an-EFT-Payment-on-a-Cancelled-Policy-El-Paso-T-445309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

Fred Loya Insurance wont cancel after 2 phone

AUTHOR: long - (United States of America)

Dont give fred loya your account number or visa. Never let them do electronic withdraw. They will not cancel policy over the phone. I have to call my bank to cancel the card. They wont issue any refund after the money is withdraw.
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