- Report: #800129
Report - Rebuttal - Arbitrate
Complaint Review: Fred Meyer Jewelers
Fred Meyer Jewelers4301 W Wisconsin Ave Appleton, Wisconsin United States of America
Fred Meyer Jewelers Fred Meyer blames their bad work on the customer Appleton, Wisconsin
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On 10-30-10 I return to Fred Meyer because my center stone is loose yet again. [continued below]....
My center stone had been pretty good for almost a year. I thought they had finally "fixed" it. It is now November 21st, and I had to return my ring yet again, for the center stone coming loose. I went to the Appleton store this time. I first talked with Kelly, he was great, he told me that he thought I should start over and look for another setting. My ring cost $7500.00 without the wedding band. While looking around, I found out the sales associate was actually saying that I should upgrade my ring. this would mean I should give them my ring back and double my purchase price with them. Meaning, I would pay another $7500.00 for a different ring. I asked them why I would want to give them another seven thousand dollars when I have done nothing wrong. Kelly agreed with me that my center stone should never come lose 3 times, and that there was clearly a problem. Then, the manager comes over. He takes my ring, and says that I will just need to keep having it fixed. Basically stating its not their fault. If it was, he would have people coming in all the time for their center stone if that were the case. He tells me that he doesnt want any nasty emails sent about him, because he isnt saying its my fault, but really he is. I asked him, what he thinks they should do for me, since I live over an hour away from any Fred Meyer store and have had to drive there and give up my ring for 2 weeks everytime it needs to be fixed. He doesnt seem to think this matters. At this point Fred Meyer is not willing to do anything for me, the manager was not willing to help me out in any way.
What happened to making your customer happy? Since Fred Meyer is responsible if I lose my diamond, I wont be taking it in to be fixed anymore. If it falls out, it falls out. Their loss, not mine. I will never buy anything from Fred Meyer ever again. I sincerly wish we had never done business with them in the first place.
This report was posted on Ripoff Report on 11/20/2011 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fred-Meyer-Jewelers/Appleton-Wisconsin-54913/Fred-Meyer-Jewelers-Fred-Meyer-blames-their-bad-work-on-the-customer-Appleton-Wisconsin-800129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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