I have been paying off a debt with BOA to Frederick J Hanna & Associates for 6 months. I paid BOA last month. A rep from Frederick & a*s. called me to confirm a payment. She insisted that I had authorized the payment for August. I told no dear that was July I did not authorize anything past July. I also told her I already paid August. So she tells me oh, ok. I remove the amount you owe and call on 9/12 to set up the payments.
I check my bank account today to find a withdrawal for Fred & a*s. I immediately went to my Bank to make a claim of unauthorized withdrawal and file a fraud case.
I called Fred & a*s. after the Bank to ask what is this UNAUTHORIZED withdrawal on my account. The rep is telling me hold on a minute and that she needs to look it up. I told her that I have the check sitting in front of me. I repeatedly had to tell her that I did not authorize YOU to withdraw anything from my account for August. She keeps telling me that she has records that I told her it would be there by the end of the month. I told no I told you I already paid this month YOU are NOT Authorized for anything.
She put me on hold and I went to voice mail.
Now I get a call back right after I leave a message. Still insisting that I authorized the withdrawal. I told her I have everything written down and I know d**n right well what I authorized and what I did not. I also expressed one last time that You withdrew money from my account without authorization which is fraud. She tells me no its not. What the hell is misrepresenting yourself to someone's bank and taking their money without consent called then?
After this long ordeal I was told that my funds would be returned. I have gotten a phone call from someone else from this law firm which I chose not to answer and finish typing this. I am sure it more of the same BS.