- Report: #957869
Report - Rebuttal - Arbitrate
Complaint Review: Frederick Nissan
Frederick Nissan7418 Grove Road Frederick, Maryland United States of America
Frederick Nissan Steve Farley Sold Bob Fowler a "lemon" and will not provide new, reliable vehicle Frederick, Maryland
*Consumer Comment: Dear Robert...
*Consumer Comment: Reasonable Demand?
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NISSAN ULTIMA 3.5 SR A LEMON NIGHTMARE !!
A work friend of mine bought his car back in June 2012 and experienced nothing but headaches from day one with cars remote ignition and control system. He is a thorough, intelligent professional who provides a very high level of customer service in his daily job as a retail sales associate, so this is not one of your random-unqualified customer complaints about a car dealership !
Short history of his experience as follows:
7-20-12: tried to start car, took 3 times to start. Engine service light came on.
7-21-12: took to Frederick Nissan service center. Car was put on computer and numerous codes came up on screen. Tech cleared codes, and then drove 10 miles, checked out OK.
7-22-12: went to store. One mile from store, warning light came on dash no key. Was in front of car, would not stop running. [continued below]....
7-23-12: Took car back to Frederick Nissan svc center. Told GM, Steve Farley to give me a new car as I felt car was a lemon, problem was not solved by service center and I could not drive the car I paid for with confidence that I would not get stranded on the road.or worse. Steve said he could not comply because once a car is taken, it is now a used car.
7-26-12: Picked up car from dealer, checked out OK leaving lot.
7-27-12: car was making noise, took back to Nissan service center and asked Steve Farley again for new car and he again refused.
8-6-12: picked up car from dealer and informed them again that I was not pleased with the car and wanted a replacement.
As a result of this problem and the fact that dealer has not fixed the problem to ensure it will not happen again (thereby putting the customer at risk on the road), the customer has repeatedly demanded a new car which is a more than reasonable demand at this stage and the right thing for the dealer to do to satisfy (and attempt to keep) a valued good customer who spent a hefty sum for this LEMON!! Dealer lamely offered to buy my friend off with offer to pay one or two car payments in hopes he would just go away..HES NOT LOOKING FOR A FREEBIE GUYS.HE SIMPLY WANTS A CAR HE CAN RELY ON ..THATS IT !!
BUYERS BEWARE DEALING WITH FREDERICK NISSAN ! DO NOT BUY THIS VEHICLE .SHAME ON FREDERICK NISSAN. SHORT TERM, CHEAP APPROACHES LIKE THIS WILL SINK YOUR DEALERSHIP IN THE LONG RUN.ESPECIALLY IN SUCH A TOUGH ECONOMY! WAKE UP GUYS.DO THE RIGHT THING !!
This report was posted on Ripoff Report on 10/21/2012 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frederick-Nissan/Frederick-Maryland-21771/Frederick-Nissan-Steve-Farley-Sold-Bob-Fowler-a-lemon-and-will-not-provide-new-reliab-957869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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