Greetings fellow consumers,
My name is Ramiro ****, real estate Broker, and creator of (((link redacted))) - a software marketing company responsible for the success of thousands of real estate agents in the US and Canada.
It is precisely because we transact the majority of our business over the internet and phone that I felt compelled - or obligated rather - to fill out this RipOff Report.
In June of 2007 we hired a law firm by the name of Lexington Law to help us resolve some issues resulting from an identity theft crime from within our organization. Lexington Law recommended that we go to FreeCreditReport.com to access my personal credit report so that they could get started with their investigation.
We did - but when we discovered that this was not a complete Tri-Merge credit report as requested by the law office, we immediately (within minutes of registering) called back FreeCreditReport.com and asked them to cancel the service (a service I probably would have maintained had it actually provided me with a FULL credit report.)
Let's jump forward to February 11, 2009.
Because of the nature of our business, we have between 50 to 100 debits from our account during any given week (hosting fees, server access, and various other subscriptions) and our custom has always been to assume that everything we pay out is legitimate.
But today I just couldn't figure out what a tiny little charge for $12.95 to CIC* Triple Advantage (in fact- it was the asterisk that got my attention) so I "google'd" it and discovered that it was FreeCreditReport.com .
So I put everything aside to call FreeCreditReport.com - 1-877-481-6826 and I was connected with Samantha (a beautiful name which I complimented immediately.)
Just as quickly- I asked to speak with her Supervisor.
She asked me for my Credit Card Number. I respectfully refused and once again asked to speak with her Supervisor. We tapped-danced around this for about 4 minutes until she finally responded - "I need your credit card number because it's the "best" way for us to access your account."
I smiled and said "OK- if that's the BEST way, tell me some of the OTHER ways we can access my account." She reluctantly indicated that we could also use my E-Mail address (boy- I could have put those 4 minutes to good use with ANY one of our Real Estate Power Tools clients - or playing with our 5-month-old.)
After supposedly checking my e-mail address - I was told that she couldn't find it and she needed my Credit Card Number. Again, I respectfully refused and asked to speak with her Supervisor (I believe I had asked her about 13 times by now.)
At this point she told me that she HAD been able to access my account using my E-Mail address and indicated that in fact - we have been charged $12.95 every month over the past 20 months.
So once again - and again - and again I asked to speak with her Supervisor. She refused to transfer me to a Supervisor and tried to convince me that all of my issues had been resolved.
To make a LONG story short... I was on the phone for 27 minutes (because she kept placing me on HOLD and all I was able to get from her was the following information:
Consumer Relations Group
P.O. Box 19729
Irvine, CA 92623-9729
and a fax number:
She refused to give me a phone number or transfer me to her Supervisor. I asked 56 times to be transferred to a Supervisor (and I would count to her "I've asked 43 times now to speak to your Supervisor. This makes 44 times I've asked." and so on. When we got to 56 times - after the usual hold time she would put me on after my request - she came back and said
"Sir, thank you for waiting so patiently... I'm going to have to put you back on hold so that I can get you to my Supervisor - but thank you for your patience."
I said "YES! Thank you Samantha. I knew you could do it."
She instinctively responded "OK" but then caught herself and continued...
"Sir. Sir. I'm having difficulty hearing you."
To which my response was a frantic "I'm HERE- I'm HERE - I KNOW YOU CAN HEAR ME- you just responded to me."
She continued a well rehearsed "Sir- I'm sorry I can't hear you... If I don't hear you in the next 10 seconds- I'm going to have to disconnect this phone call."
I shouted and checked to make sure my phone wasn't MUTED (it wasn't - it was fine) I punched keys on my phone - she waited only 5 seconds and said - "I'm sorry - I can't hear you sir but thank you for calling." and CLICKED me off.
JUST LIKE THAT.
OK - Don't feel bad about me. Really. Don't.
We have some of the world's best attorneys standing by on retainer just taking our money on a regular basis for when competitors of ours try to violate any of our copyright materials or when people use our tools without having purchased them and things of that sort- so I know they'll have a hay-day with this FreeCreditReport.com outfit.
I wouldn't be surprised if at the end of this whole thing - they end up giving me the $259 they've billed without permission PLUS the pirate-hat used in their first commercial autographed by the singer himself.
It's a shame because I always enjoyed his little diddies when I saw him on TV. Now I just feel sorry for him because he represents an outfit that has the audacity to treat their so-called clients this way.
I wouldn't be able to look myself in the mirror if I knew that ANYONE in my organization treated our clients in this manner.
I simply wanted to make the consumer aware of these facts- and I'm sure I'm not the only one with a similar story - so that they might save themselves the headache.
With warm regards,
P.S. May the Lord's Peace be with you all.
Loves Park, Illinois
U.S.A. Click here to read other Rip Off Reports on Freecreditreport.com CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.