- Report: #1013945
Report - Rebuttal - Arbitrate
Complaint Review: FreeCreditScore.com
FreeCreditScore.comInternet United States of America
FreeCreditScore.com An Affiliate of EXPERIAN this company claims to offer a 7day free trial of their services, but bills on the 6 day Internet
we signed up for the 7 day free trial this company offers to check your credit score as they state on their website:
Remember, your free trial membership is available for 7 days from the date you enrolled. If you choose to keep your membership, no action is required and the credit card to enroll will be billed at 14.99 monthly. If you wish to cancel your membership, call us at 1-877-300-2506 before your free trial expires and your credit card will not be charged.
They billed us before the 7 th day was up even though we called and cancelled within the time frame they provided.
we signed up on the 6th of February at 7:30 pm and they billed our acount at 3:00pm on the 13th this actually worked out somewhat in our favor because my wife had forgotten to cancel their services, but when the charges hit our account it alerted me.
if they would have billed per their agreementwe would have had no recourse.
When we brought this to their attention they said that they would not refund the money because evidently 7 days in their book is only 6 days in ours and as soon as you sign up you already have used up 24 hours because they count that moment as one full 24 hour period.
Hummmm! the math doesn't add up?
This report was posted on Ripoff Report on 02/13/2013 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreeCreditScorecom/internet/FreeCreditScorecom-An-Affiliate-of-EXPERIAN-this-company-claims-to-offer-a-7day-free-tria-1013945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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