As it's difficult to explain in any other way, the following is the content of my Email to Q Business Solutions Inc., the people to whom PayPal supposedly paid my money, and explains what happened to me (no one, not even PayPal, has responded to my complaint!)
This morning I went to CNet Downloads, with the intention of downloading Avast 4.7, the free edition, to replace a trial edition of Norton Antivirus on my new system; which is due to expire in a few days.
I clicked on what I believed was the Download for the free edition, and ended up with the offer of 3 years coverage for US $37.95: i.e. for the paid edition! As I had the free edition of Avast on my desktop computer that crashed in February, and liked the way that worked, I decided (although as a retiree, I can ill afford it), to go ahead and buy it.
I paid by PayPal, and got a confirmation of a payment to Q Business Solutions Inc. of $37.95 American, yet the only other email I received was from email@example.com with the following message:
"Congratulations and thank you for your recent subscription to Software-HQ. As a member, you will now have access to the finest software downloads available (not borne out so far), along with world class technical support (this appears to be a joke too). In just a few short moments, you will be downloading many of today's best internet downloads.
You may now log into the website by using your email address you signed up with. Please click here to access our site: http://www.software-hq.net/members/logon.asp IMPORTANT: Remember to bookmark this page for easy return access.
Please note that the use of a popup blocker can interfere with the download process. If the download will not start please disable your popup blocker and retry the download.
I went to that website, and was asked to log in as a Member, under my email address, despite that I was not a member (presumably I am now), and was then effectively asked to choose the kind of software in which I was interested, and was then offered a number of AntiVirus programs, including Avast A/V 4.7 (which by my understanding is the Free version!), which, amongst others, I could download. Within another section in the centre of the page, I was offered Download Accelerator Plus, which I decided might be useful - since I'm forced at present to use dial-up, at a literal snail's pace of about 6 kb/ps - which then operated at less than 2 kb/ps: SOME ACCELERATOR!!! What I still haven't received is an acknowledgement of having purchased Avast antivirus 4.8, a link from which to download it, or a serial number with which to activate it!
I would like some assistance please, or my money back. I like to know who I'm dealing with, and who you are (Q Business Solutions Inc.), and what your relationship to CNet, Software HQ, and freedownloadinghq.com is in no way clear to me, any more that the lack of detail of the transaction provided to me by PayPal (International?). It seems that what I bought was of no importance to PayPal!
Note from Terms of: Software-HQ.net
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The Website, Services, all advertising relating thereto and this Agreement, including without limitation this Agreement's interpretation, shall be treated as though this Agreement were executed and performed in Tampa, Florida, and shall be governed by and construed in accordance with the laws of the State of Florida without regard to its conflict of law principles. ANY CAUSE OF ACTION BY YOU ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, ALL ADVERTISING RELATING THERETO, OR THIS AGREEMENT MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR BE FOREVER WAIVED AND BARRED. ALL ACTIONS SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH IN ABOVE. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party. THE PROPER VENUE FOR ANY JUDICIAL ACTION ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, ALL ADVERTISING RELATING THERETO, OR THIS AGREEMENT WILL BE THE STATE AND FEDERAL COURTS LOCATED IN OR NEAREST TO Tampa, Florida. THE PARTIES HEREBY STIPULATE TO, AND AGREE TO WAIVE ANY OBJECTION TO, THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS, AND FURTHER EXPRESSLY SUBMIT TO EXTRATERRITORIAL SERVICE OF PROCESS.