• Report: #882631

Complaint Review: FreeLogoServices.com

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  • Submitted: Mon, May 14, 2012
  • Updated: Mon, May 14, 2012

  • Reported By: Jim — Franklin Tennessee United States of America
FreeLogoServices.com
Internet United States of America

FreeLogoServices.com I purchased one logo and was sent me a download for the wrong logo. Will not respond to emails or phone calls Internet

*Author of original report: UPDATE

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On 5/10/12 I purchased a logo that I had previously saved on the FreeLogoServices.com website.  The logo that I purchased was one of three that I had saved on their website.  I received several emails reminding me that the Logo's were still available.  The emails listed (along with a picture) as three logo's.  Each logo had a link to "Buy Now" or "Edit".  I clicked on the middle logo that i wanted to purchase.  The web site took me through a series of questions, including credit card payment info.  I finalized my order and it provided me a link to download the wrong Logo.  It showed my purchase as the first logo that I had saved.  I immediately sent an email to FreeLogoServices.com explaining my problem along with a screen capture to show what had happened, I didn't download the Logo that I was given a link to.  Nearly 7 hours later I received an email as follows:  "Can you please send me a screen shot of the problem you are experiencing, I will have our Tech Team look into the problem."

I'm sorry for the inconvenience,
Claudia G.
Customer Service Representative

The next morning I sent another detailed message along with another screen shot.  I have sent three additional messages, made numerous phone calls that go directly to voice mail and have left one voice mail.  

I have yet to get anyone to call me back or respond in any way.  

This report was posted on Ripoff Report on 05/14/2012 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreeLogoServicescom/internet/FreeLogoServicescom-I-purchased-one-logo-and-was-sent-me-a-download-for-the-wrong-logo-882631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

UPDATE

AUTHOR: Jim - (United States of America)

They were slow in responding, however, they came through.  Very pleased with the end result.
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