- Report: #887680
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Boat Club
Freedom Boat ClubNaples, Florida United States of America
Freedom Boat Club Freedom Boat Club Naples, Florida Deceptive, Naples, Florida
*Consumer Comment: Protection for Members
*REBUTTAL Owner of company: Membership Options
*Consumer Comment: I did not continue my membership...
*REBUTTAL Owner of company: Improvements at FBC
I moved to Naples, Florida and was able to use my membership there.
I even coughed up over $5,000 exra to become a LIFETIME member. What did that get me? NOTHIN!
As the years passed the quality of the boats deteriorated. Freedom kept promising they were bringing really nice boats from other areas. Not so.
Last year I had enough. I quit them and they didn't even ask why.
Their computerized reservation system allows members to reserve a boat months in advance then not show up. (tying up the boats)
Keep in mind, the more cancellations they have, the more the boats sit without wear and tear. Good for THEM.
If the boat does not go out for the day it is best for Freedom.
I could not get a decent boat even though I tried 2-3 weeks in advance.
Freedom was advertising like crazy for new members and old members could not get a boat.
They only alot 12 boats per location. Most of them are now crappy, beat up boats.
It got to the point where I would have been embarrassed to have guests or business associates join me. The boats were in horrible condition. Dirty, mechanically unsound and beat up. Radios never work, mold, dirt, antennas broken, bimini tops ripped etc.
When I made numerous calls to the home office I got promises and lies.
Do not join this bunch. They are interested in your membership money and to heck with the "boating experience".
This report was posted on Ripoff Report on 05/24/2012 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Boat-Club/Naples-Florida-34108/Freedom-Boat-Club-Freedom-Boat-Club-Naples-Florida-Deceptive-Naples-Florida-887680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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