- Report: #462971
Complaint Review: Freedom Boat Club
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| Freedom Boat Club 14050 Canal A Way
Pensacola, Florida U.S.A. |
|
Freedom Boat Club Perdido Key/Pensacola, FL Read the contract carefully. Reservation system is not what the salesman pitched. Pensacola Florida
*Consumer Suggestion: Fair enough, Keith
*REBUTTAL Owner of company: Make your own judgement
*Author of original report: Freedom Boat Club - Read the Contract Carefully
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I joined the club about a month ago, fell for the idea of the freedom of being able to use a boat whenever you wanted and not have to pay for maintenance and storage. I signed a contract that had different terms concerning the reservation system than what the salesman told me (my fault). Their reservation system gives you four reservations, with only two of them able to be used on Sat or Sun and a full w/e day reservation requires two of your reservations. Also, the reservation system will not let you make a reservation for both a Sat & Sun. So, better be good at predicting the weather, because you're only gonna get one shot at a w/e day.
As far as the boats go, the pictures you see in the office are from when these boats were new. Can you imagine if a rental car company kept the same cars for years? You think they'd get pretty nasty? If you're considering joining, make them pull the boats off of the racks inside the building. Do not settle for just looking at them from a distance. Who wants to take the family out cruising on a dumpy, dirty, even sticky boat? Again, if these guys had nice boats, it MIGHT make up for the horrible reservation system. And you'd think they would with a $5000 joiner fee times all the members they claim to have.
The $5000 joiner fee, is clearly written into the contract to be NON-REFUNDABLE. And I signed it. After one weeks worth of use, I was able to get them to refund $1500. I was happy to take the money and get out. $3500 for a weeks worth of boating seems a bit ridiculous, but you live and learn. And tell ALL your friends to look very closely before joining the Freedom Boat Club.
I almost forgot about the $2500 deductable members are responsible to pay for any damage they do to the boats. This means, the only real maintenance you get to avoid is.....oil changes?
Nofreedomboatclub
Pensacola, Florida
U.S.A.
As far as the boats go, the pictures you see in the office are from when these boats were new. Can you imagine if a rental car company kept the same cars for years? You think they'd get pretty nasty? If you're considering joining, make them pull the boats off of the racks inside the building. Do not settle for just looking at them from a distance. Who wants to take the family out cruising on a dumpy, dirty, even sticky boat? Again, if these guys had nice boats, it MIGHT make up for the horrible reservation system. And you'd think they would with a $5000 joiner fee times all the members they claim to have.
The $5000 joiner fee, is clearly written into the contract to be NON-REFUNDABLE. And I signed it. After one weeks worth of use, I was able to get them to refund $1500. I was happy to take the money and get out. $3500 for a weeks worth of boating seems a bit ridiculous, but you live and learn. And tell ALL your friends to look very closely before joining the Freedom Boat Club.
I almost forgot about the $2500 deductable members are responsible to pay for any damage they do to the boats. This means, the only real maintenance you get to avoid is.....oil changes?
Nofreedomboatclub
Pensacola, Florida
U.S.A.
This report was posted on Ripoff Report on 06/19/2009 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Boat-Club/Pensacola-Florida-32507/Freedom-Boat-Club-Perdido-KeyPensacola-FL-Read-the-contract-carefully-Reservation-syst-462971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
Fair enough, Keith
AUTHOR: Doc - (United States of America)
SUBMITTED: Thursday, December 15, 2011
You are the owner of the franchise and you obviously have a very displeased customer... why don't you do the right thing to disprove all of the negative allegations about FBC and tell everyone how you resolved this in a professional and ethical manner? My bet is that you didn't. He left and didn't use your boats... so he cost your company nothing, except future profits... which you count on... just like fitness clubs do. Prove me wrong and how did you do the right thing?
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What's this? #2 REBUTTAL Owner of company
Make your own judgement
AUTHOR: Keith - (U.S.A.)
SUBMITTED: Wednesday, July 22, 2009
I own the Freedom Boat Club franchisee that this poster is referring to. Our program is an alternative to boat ownership. This member joined and knew full and well what and how the reservations system worked and still joined. Our rules and regulations (which he signed and received a copy of) have been developed over 20 years to make the club fair to ALL members. The rules and regulations are there to give every member equal access to our fleet of boats. We are a service business and pride ourselves in satisfying our members. What he does not say is that after a week of use he changed his mind and did not give FBC a fair shot at showing him the service we can offer. He instead came to us with a story about kids, wife and job that was a complete fabrication of the truth. FBC has almost 5000 members around the country, in over 50 clubs and most of them think it's the ONLY way to boat. I would suggest that if you want to evaluate us do it yourself and let us put you in contact with some of the current short term and long members. Many members ask us for something extra and we can mostly can give them that little extra that makes our program some really special. We know that our program is not for everyone, but can a handful of posts on a web site be a good indication of the service the membership receives. Probably not! I welcome you to find out and judge the program in person. When you compare the cost of boat ownership to Freedom Boat Club you will see that we are the best value for your boating dollar.
Keith
Keith
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What's this? #3 Author of original report
Freedom Boat Club - Read the Contract Carefully
AUTHOR: Nofreedomboatclub - (U.S.A.)
SUBMITTED: Friday, July 10, 2009
I joined the club after falling for the idea of the freedom of being able to use a boat whenever you wanted and not have to pay for maintenance and storage. I signed a contract that had different terms concerning the reservation system than what the salesman told me (my fault). Their reservation system gives you four reservations, with only two of them able to be used on Sat or Sun and a full w/e day reservation requires two of your reservations. Also, the reservation system will not let you make a reservation for both a Sat & Sun. So, better be good at predicting the weather, because you're only gonna get one shot at a w/e day. As far as the boats go, the pictures you see in the office are from when these boats were new. Can you imagine if a rental car company kept the same cars for years? You think they'd get pretty nasty? If you're considering joining, make them pull the boats off of the racks inside the building. Do not settle for just looking at them from a distance. Who wants to take the family out cruising on a dumpy, dirty, even sticky boat? Again, if these guys had nice boats, it MIGHT make up for what is in my opinion a horrible reservation system. And you'd think they would with a $5000 joiner fee times all the members they claim to have. The $5000 joiner fee, is clearly written into the contract to be NON-REFUNDABLE. And I signed it. After weeks worth of use, I was able to get a partial (very small) refund of my initial joiner fee. I was happy to take the money and get out. The steep price paid was a bit ridiculous, but you live and learn. And tell ALL your friends to look very closely before joining the Freedom Boat Club. I almost forgot about the $2500 deductable members are responsible to pay for any damage they do to the boats. This means, the only real maintenance you get to avoid is.....oil changes?
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