- Report: #462971
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Boat Club
Freedom Boat Club14050 Canal A Way Pensacola, Florida U.S.A.
Freedom Boat Club Perdido Key/Pensacola, FL Read the contract carefully. Reservation system is not what the salesman pitched. Pensacola Florida
*Consumer Suggestion: Great customer service makes money
*REBUTTAL Owner of company: This is the prior owner of the Club
*REBUTTAL Owner of company: New Franchisee
*Consumer Suggestion: Fair enough, Keith
*REBUTTAL Owner of company: Make your own judgement
*Author of original report: Freedom Boat Club - Read the Contract Carefully
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As far as the boats go, the pictures you see in the office are from when these boats were new. Can you imagine if a rental car company kept the same cars for years? You think they'd get pretty nasty? If you're considering joining, make them pull the boats off of the racks inside the building. Do not settle for just looking at them from a distance. Who wants to take the family out cruising on a dumpy, dirty, even sticky boat? Again, if these guys had nice boats, it MIGHT make up for the horrible reservation system. And you'd think they would with a $5000 joiner fee times all the members they claim to have.
The $5000 joiner fee, is clearly written into the contract to be NON-REFUNDABLE. And I signed it. After one weeks worth of use, I was able to get them to refund $1500. I was happy to take the money and get out. $3500 for a weeks worth of boating seems a bit ridiculous, but you live and learn. And tell ALL your friends to look very closely before joining the Freedom Boat Club.
I almost forgot about the $2500 deductable members are responsible to pay for any damage they do to the boats. This means, the only real maintenance you get to avoid is.....oil changes?
This report was posted on Ripoff Report on 06/19/2009 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Boat-Club/Pensacola-Florida-32507/Freedom-Boat-Club-Perdido-KeyPensacola-FL-Read-the-contract-carefully-Reservation-syst-462971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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