- Report: #357343
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Debt Relief
Freedom Debt Relief1875 South Grant St. San Mateo, California United States of America
Freedom Debt Relief REVIEW: Freedom Debt Relief (FDR) clients can Feel safe, confident and secure about doing business with them. Freedom Debt Relief is dedicated to maintaining satisfied clients and committed to 100% complaint resolution. Freedom Debt Relief implements company-wide best practices in customer service and settlements to ensure 100% client satisfaction, client privacy, & program success. San Mateo, California
*UPDATE: Ripoff Report REVIEW: Freedom Debt Relief is recognized by Ripoff Report Corporate Advocacy Program as a safe and secure business that is currently helping over 30,000 families become debt free. Freedom Debt Relief pledges to always resolve any issues FDR is an accredited member of TASC
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SPECIAL UPDATE: July 12 2012: Freedom Debt Relief remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Freedom Debt Relief is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Freedom Debt Relief has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Freedom Debt Relief has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Freedom Debt Relief remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editor's UPDATE: Positive Rating and Recognition has been given to Freedom Debt Relief for its Commitment to Excellence in customer service.
Rip-off Report's reviewof Freedom Debt Relief (FDR) uncovers continuous commitment to ongoing improvements in customer service with the goal of total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. FDR's primary concern is to get their clients debt free in 2-3 years with the best possible client experience.
Freedom Debt Relief's CEO stated "We understand that the only way to grow as a company is by recognizing that we can and should get better every day and then committing the resources necessary to achieve excellence". He then added, "We have a terrific business committed to excellence but we also know that we have made mistakes, all businesses do, but it's how we react to those mistake and fix them that makes us a better company ".
As a sign of their commitment, Freedom Debt Relief recently conducted a customer and employee survey with a the commitment to continual improvement and customer service excellence. As a result of this survey Freedom Debt Relief has implemented new processes centered around a superior customer experience. An executive told Rip-off Report that Freedom Debt Relief's corporate mantra is clients first, employees second and profits third if you take care of the first two the third will follow.
Rip-off Report has confirmed that Freedom Debt Relief's approach to business includes company-wide quality assurance initiatives. The result of which, leads to continual dedication to client focused processes, customer outcomes and employee relations. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction. Rip-off Report also learned the company has won an award as Best Places to Work in its market in addition to a prestigious award by Ernst & Young as Entrepreneurs of the Year in northern California.
A senior Freedom Debt Relief executive commented "We're at a time in our country's history where the average American family is saving less than $450 per year and has a mountain of debt compounding at very high rates. We do our very best to get our clients out of debt and have a track record of settling debt for 49% of what is owed but this is not a silver bullet, there are no free lunches". Rip-off Report feels it should comment that when a consumer assumes credit card debt it can often become a very difficult process keep up with interest and to pay back the full principal owed. In addition there are the aggressive collector calls and stress. In the business that Freedom Debt Relief operates they understand the pain associated with unsecured debt spiraling out of control and they have built a team around reducing that pain to the extent it is possible
It is our opinion that individuals experiencing financial difficulty can feel confident in the fact that Freedom Debt Relief has worked with thousands of customers and has successfully settled tens of thousands of accounts. FDR has over 450 employees dedicated to providing the best possible customer service and client outcome.
FDR recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation FDR has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with Freedom Debt Relief Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about FDR Freeodm Debt Relief's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Freedom Debt Relief THIS IS A SCAM--THEY TAKE YOUR MONEY AND RUN! San Mateo California
My family entered into this program 11 months ago. We had a very large amount of debt and they told it would take 36 months to settle. The biggest problem with this company and others is they want their fees up front so very little money goes into what is called your account. Because this takes so much time there were creditors in our case that didn't wait and filed lawsuits.
We are now in bankruptcy and Freedom collected over $7,000.00 from us in fees that are not refundable. We knew this going in (our bad) but what we didn't know and they did not tell us is that with some creditors if you owe a large amount to them they don't have the patience to wait. This is where I think they are scam artists. They tell you they will work very hard for you but if that were truly the case we would not have been sued.
We were told by them that they can't do anything with your creditors until you have enough money in your account to negotiate. This is the reason we were sued. They hadn't even talked to these people.
The other thing is their customer service stinks. They argue with you when ask questions about why they haven't done something or if you have questions about your money.
I could go on and on but my family is now in financial ruin and we just have to pray that the Lord will provide.
If anyone is out there needing help please try and find a reputable business (preferrably a christian based) or just file bankruptcy. Sometimes, and in our case it's not all your fault.
Deedee Peoria, Illinois
This report was posted on Ripoff Report on 07/30/2008 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Debt-Relief/San-Mateo-California-94402/Freedom-Debt-Relief-REVIEW-Freedom-Debt-Relief-FDR-clients-can-Feel-safe-confident-and-357343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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