- Report: #447665
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Financial - Rapture Technology - AKA American Financial Freedom
Freedom Financial - Rapture Technology - AKA American Financial Freedom23172 Plaza Pointe Dr. Suite 230 Laguna Hills, California U.S.A.
Freedom Financial - Rapture Technology - American Financial Freedom A SCAM, UNTRUSTWORTHY, UNETHICAL, THINK BEFORE DOING BUSINESS WITH THIS COMPANY Laguna Hills, Orange County California
However, before enrolling into this program through FREEDOM FINANCIAL, you may want to know exactly how this company operates. They will tell you that Consumer Credit Counseling (CCC) does not affect your credit, when IT DOES. The fact that you enrolled into a Debt Consolidation program will be evident on your credit report and listed under every single credit card account or unsecured loan that was enrolled in Consumer Credit Counseling. You also have to have you close your credit card accounts, and this will also bring down your credit score. It is ONLY a benefit for those who cannot make their current payments or who do not have good credit. (In this case, debt consolidation may not be a bad idea, but I would do more research on who you're doing business with!!)
They charge you an enormous enrollment fee, which needs to paid either by putting it onto one of your credit cards (if there is enough room left to charge it) or debited directly through your checking account. The enrollment fee can be anywhere up to almost $1500. They will tell you that you have to be "approved" for the program, (even though they will take anyone that will actually fall for it) and after they are finished completing your application, they will put you on hold and tell you they need to speak with the Underwriter to see if you're approved. In reality, you are speaking to a sales representative who is determining how much they will charge you for the enrollment fee, which credit cards they can charge it to, and if there is no room on your credit cards for the enrollment fee, how they can split up the payments for the enrollment fee to be automatically deducted from your checking account. THE SALES REP determines the enrollment fee.
The purpose for them is not to help you get out of debt, but to get as much money as possible out of you. They have a giant white board in the office where they put the sales numbers. Everytime a sales rep gets a deal, they ring a bell, if the enrollment fee is over $600, instead of a bell, they use a gong. Then they all celebrate. They brag about how much money they were able to get out of you. Their office is a revolving door for employees. They have only been in business for about a year and a half (though they will tell you it's been longer) and they have about 2 sales reps left from when they opened. Most employees stay an average of 3 months tops. Generally, this is because they are not only screwing the customer, but the employee as well.
After you are sold, this is when they will mention the enormous enrollment fee, as well as the $49 a month they are charging you for a discount membership program. (The owner of Freedom Financial has a piece of the discount membership company and is getting a portion of that monthly $49 you're paying.)
If you try to cancel your service, good luck. They will have you on the phone for at least an hour, trying to bully you into keeping the service. They will tell you things like, they have to ask you a series of questions in order to cancel the service or they have to have you speak with an underwriter first. (or the cancellation department, that doesn't exist) There are no underwriters in the office, as there is no need. They will put you on the phone with a manager or a lead who will act as an underwriter in order to use a high pressure sales tactic to prevent you from canceling.
The corporation name is Rapture Technology, Inc. They also run under Pan and Associates, Inc. They have multiple offices in the Southern CA area, and Freedom Financial is just one of their DBA's. They use websites such as www.debt2dollars.net, www.beccfree.com, www.marpus.com, www.affsus.com, www.freedomfinancialservices.com.
The address for Freedom Financial is;
23172 Plaza Pointe Dr. Suite 230
Laguna Hlls, CA 92653.
They also added another office in the same building under a different suite number.
One of the owners is Joe Mogush, Joe does not work on the floor with the sales reps and doesn't want anyone knowing his last name (he goes by Joe D.), rumor is, he does that because he is not supposed to be running a call center as he was shut down previously when he had a mortgage company. Anthony Grinchunas and Amber Lapham are managers at Freedom Financial, and they are unethical, untrustworthy, shady people, you do not want to do business with.
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This report was posted on Ripoff Report on 04/30/2009 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Financial-Rapture-Technology-AKA-American-Financial-Freedom/Laguna-Hills-California-92653/Freedom-Financial-Rapture-Technology-American-Financial-Freedom-A-SCAM-UNTRUSTWORTHY-447665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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