- Report: #222680
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Gold
Freedom Gold10500 Ulmerton Rd Ste 726 301 Larga, Florida U.S.A.
Freedom Gold Freedom GLD representatives where dishonest and misguiding Their sales pitch is designed to confuse you and rip you off Larga Florida
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What I remembered from my initial phone conversation with freedom gold was telling the young man I did not want to get charged. He assured me I wouldn't and that I would have plenty of time to review what they had to offer and cancel if I wasn't interested. I never got that chance.
I contacted my bank (great bank) and they suggested I contact Freedom Gold customer service to request a refund or explanation for the charges. When I contacted them they told me they where a legitimate company and that I had approved them to automatically deduct money from my account. I explained that I was supposed to have gotten a free trial period before being charged and he then told me I had agreed to a 7 day trail period.
In my initial conversation I never heard the gentlemen tell me I had a 7 day trial period, if I had I wouldn't have even accepted to review their product. I remember him telling me I would have a 25 to 28 (aprox) trial period.
Today I contacted their customer service department. The customer service rep played a recording of my initial conversation. He had to play it twice in order for me to hear the part when the man actually stated I had a 7 day free trial period. He deceived me by mentioning it only once (in a 30 minute or longer conversation) and following it with you'll receive a packet about Freedom gold within 7 to 8 days. How can you take advantage of a program you can't review until after your 7 day free trial period has terminated?
The recording has obviously been altered. Several key points in our conversation are missing or been misplaced. The Freedom GLD representatives where dishonest and misguiding. Their sales pitch is designed to confuse you and rip you off. Now, I'll initiate a police report and try to see what I can accomplish. I never thought I'd be made a fool of and hopefully I can do something about legally.
Harker Heights, Texas
This report was posted on Ripoff Report on 11/28/2006 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Gold/Larga-Florida-33771/Freedom-Gold-Freedom-GLD-representatives-where-dishonest-and-misguiding-Their-sales-pitch-222680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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