- Report: #949787
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Legal Plan / Litvin Law Firm
Freedom Legal Plan / Litvin Law Firm1716 Coney Island Avenue, Suite 5R Brooklyn, New York United States of America
Litvin Law Firm, P.C. Verified REVIEW: Litvin Law Firm clients, feel safe, confident & secure when doing business with Litvin Law Firm, P.C.. Litvin Law Firm commitment to client satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Litvin Law Firm, P.C. recognized by Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to Litvin Law Firm, P.C. for its commitment to excellence in customer service.
..Most of the information provided in this report is based on comments made by Gennady Litvin and his staff during an on-site inspection held by a third party verification company with no biases toward Litvin Law Firm.. .
Ripoff Reports discussions with Litvin Law Firm, P.C. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Litvin Law Firm, P.C. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Litvin Law Firm, P.C.s principal, Mr. Gennady Litvin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Litvin feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Litvins hopes to maintain Litvin Law Firm, P.C. as a successful enterprise both now and for many years to come.
It has always been my belief that our clients are our bosses. If they dont like us, they fire us. That is why I have committed myself on this firm to providing industry leading costumer service. I have always said this and I will continue to say that no client will be left behind within our firm.
Litvin Law Firm based out of Brooklyn, NY is a full foreclosure defense firm seeking a positive resolution for their clients. To achieve this, the prospective client will first speak with a paralegal to go over the basics and determine if the firm and client is a good fit. After accepting the case, the firm would the send out a package with cease and desist forms. A line of open communication with lender to then attempt to restructure the loan for a resolution and the judicial process is then started. Litvin Law Firm does have relationships with Frontier and American Legal and they are hired by the firm to represent their members and provide legal representation directly with the law firm.
The firm is currently working to improve client satisfaction through the use of their database management system. Paralegals within the firm schedule follow up calls to clients every 7 to 10 business days while upper management reviews all information and keeps in proper contact with clients.
One common complaint that Litvin receives is the time frame for resolution. Each case is unique and practices to resolve complaints include reaching out to clients by Paralegals for immediate resolve. The next step would be to refer to management personnel and lastly direct contact by an attorney with client to discuss and explain processes in detail. An example of this recently has been with a client that was upset with the time it took for the process with the firm, which was ten to eleven months. The particular case was early in the process with no viable resolution in site at the time. The client complained about the process because their primary concern was to keep their home. A representative from Litvin Law Firm then fully explained the process and that each case had a unique process. Once explained, the client was fully satisfied.
Since complaints on Ripoff Report, the firm has doubled the amount of personnel in the firm to be available for clients. Paralegals, attorneys and underwriters are available for each client as points of contact throughout the process of working with the firm. Internally, the firm schedules more call backs through email reminders with clients and lenders. Furthermore, there has been a more hands on approach from supervisors. Tasks are being closely followed and use of a database with those tasks have been implemented and established for contact with the client.
Litvin Law Firm works to do whatever it takes for their customers by directing employees to treat each client as if they are family, apologize when necessary, speak to them as they would like to be spoken to and correspond with clients while continually asking for feedback on ways to improve their level of service. The firm is a part of the Corporate Advocacy and Business Remediation Program because it gives them an avenue to make things right that was not there before. They now have the ability to reach out to individuals and try to remedy situations to fix those problems themselves.
Litvin Law Firm, P.C. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this Ripoff Report was pleased to learn that Litvin Law Firm, P.C.s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Litvin Law Firm, P.C. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Litvin Law Firm, P.C. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Litvin and many of his past and current associates, Ripoff Report is convinced that Litvin Law Firm, P.C. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Litvin Law did just that with no issues. .. Remember.. we will all get complaints, no matter what you do in business, especially today.
See the testimonials on Litvin Laws website.
Be sure to go to their website to see how they might be able to help you.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Freedom Legal Plan / Litvin Law Firm Frontier Lgal Plan Soldout Brooklyn , New York
October 02, 2012
Ref: Freedom Legal Plan & Litvin Law Firm
On or about May 20, 2012 my wife and I retain Freedom Legal Plan a Foreclosure Legal Defense Service, as our representative in a foreclosure civil sue against us filed by Green Tree Mortgage Servicing a debt collection company. Because this a debt collection company and not a mortgage company they are not regulated by the New Jersey Department of Bank & Insurance, so we were not able to press our case against them at the Department of Banking & Insurance.
This all began back in April 2008, when Saxon and Litton Mortgage Servicing, two (2) more of these type companies that operate in the state of New Jersey without regulation, charged erroneous escrow fee to our mortgage payment. They took our mortgage payments for April and May of 2008, and said that they applied it to an allege escrow balance, they have also been reporting to the three (3) major credit report company, that our mortgage payments has been delinquent since April 2008 (54 months).
After being taken advantage of by this mortgage servicing companies, we seek help to correct these matters. Only to be taken advantage of by the Litvin Law Firm of New York and its staff lawyer Yuriy Moshes. We had a trial date schedule for June 07,2012. Green Tree wanted to withdraw their foreclosure civil sue against us because our defense evidence had proven
them wrong. Our attorney Yuriy Moshes on June 07, 2012, agrees to a dismissal without prejudice without our knowledge or consent. We were not informed of Mr. Moshes action until over two (2) months after. In the three (3) months following we have begun to receive notice of default and intent to foreclose notices. Litvin Law Firm/Yuriy Moshes has not done anything with our case to date.
Plaintiff has not proven that they have the right to bring these actions and have failed to answer two (2) request made to them on this matter.
Here we are seventeen (17) months and $11,070 later and plaintiff has already started sending us foreclosure notices. When will this ever end? The parties responsible for this should not only have to return the peoples money, they should send to jail.
If you can get some law enforcement agency to look into our claims and this matter, it would be greatly appreciated.
This report was posted on Ripoff Report on 10/02/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Legal-Plan-Litvin-Law-Firm/Brooklyn-New-York-11230/Litvin-Law-Firm-PC-Verified-REVIEW-Litvin-Law-Firm-clients-feel-safe-confident-sec-949787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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