• Report: #1135468

Complaint Review: Freedom POP

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  • Submitted: Tue, April 01, 2014
  • Updated: Tue, April 01, 2014

  • Reported By: Deltona_Trucker — Deltona Florida
Freedom POP
Internet USA

Freedom POP There is NO free phone accounts Internet

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I have been trying to cancle my Freedom pop account for nearly two months with no success, they claim they hav efree accounts. I am currently on hold trying to talk to an ENGLISH speaking resentative, the last India sounding person said he was going to swith me to the "accpunt cancellation" department. Hung up on me, I have nopw been on hold for over 45 min. still waiting.

 Their FREE plan will cost you $12.99  per month, and you can't stop it. The 'free' plan is 200 min a month using your WiFi to connect and they charge you for that ? Yea you tread that right. Here is just a sample of the run around I have been getting from "Dave" you remember Dave.........Dave's not here !

Dave

Dave (FreedomPop Customer Support)

Mar 31 01:41 PM

Hello,

Yes, you have to make call under WiFi if your data plan is suspended.

Yes, you will be charged for calls and text.

Do you have anymore questions?

--

Your Personal FreedomPop Support Agent

For immediate assistance, please go to http://forums.freedompop.com to find our community forum!
Check out our Support FAQ at http://www.freedompop.com/support to find answers on your commonly asked questions.

Ky-Vette

 

Mar 31 01:36 PM

You still haven't actually answered my question, you must be kin to Obama,
he either doesn't answer or changes the answer before he is finished (he
lies).

1.I have to be at my WiFi to make a call ? YES or NO

2.If I do make a call through MY WiFi I will be charged time for that call
? YES or NO

simple !

Dave

Dave (FreedomPop Customer Support)

Mar 31 01:00 PM

Hello,

Yes, your minutes and text will be used if you make calls. For Example- If you purchase minutes through similar third party's such as Skype. Those similar third party's would not offer you data service, in other words you would have to pay for minutes and use WiFi in order to make calls. FreedomPop offers a free 500 MB plan that is limited to 400 due to a delay in our system upon reporting your usage. You can fix this by enabling auto top up. Your minutes are free because you do not pay for the basic 200 voice minutes and 500 text. Once your minutes are used you will not be allowed to make/receive calls and send/receive text.

Let us know if you have any additional questions - we're here to help. Thank you for your support!

--

Your Personal FreedomPop Support Agent

For immediate assistance, please go toforums.freedompop.com to find our community forum!
Check out our Support FAQ at freedompop.com/support to find answers on your commonly asked questions.

Ky-Vette

Mar 31 12:13 PM

So how much is the free plan going to cost me if I don't go over, BUT you
say I have to use WiFi for calls and text that will be charged to my plan ?
Sorry for being so dense, but that makes absolutely no sense to me.


This report was posted on Ripoff Report on 04/01/2014 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-POP/internet/Freedom-POP-There-is-NO-free-phone-accounts-Internet-1135468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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