- Report: #1004639
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Pop
Freedom PopInternet United States of America
Freedom Pop FreedomPop Not Truly "Free Internet" or 100% Refund Internet
*Consumer Comment: Not a good vibe
*Consumer Comment: FP only refunds 3 months of bogus charges
*Author of original report: FreedomPop has revised their policy to remove the fee
*Consumer Comment: Almost 4 months and still no Phone !
*Consumer Comment: Careful
*General Comment: Works for me
*General Comment: The do let you know about under and over usage
*Consumer Suggestion: Not bad at all, it could have been worst.
*UPDATE Employee: Fee Explanation
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Firstly, keep in mind that they charge you for the device. This is communicated and is not a problem, but keep reading...
Secondly, after signing up for the "free" plan, I began to notice these small charges on my credit card. After contacting the company, they admitted to charging me a fee on months where I didn't hit a certain amount of usage. What this means is that there is sort of a sweet spot of usage that you need to hit for "free internet". If your usage is under the "minimum cap", you are charged. If your usage is over the "maximum cap", you are charged.
This is not clearly communicated to the user upon signing up, and is very dishonest. They send you a device with the guise of "free internet", and then charge you for it if you don't meet conditions that were never communicated.
Thirdly, the company boasts of a "full refund" if you're unhappy with the service. I'm unhappy with a dishonest company, so obviously, I wanted to return my device. Here's the catch. The device cost me $105. When I returned it (I paid for shipping) in perfect working order, they refunded me $90. Another 15 dishonest dollars in their pocket.
In summary, by no means expect "free internet" from this company. They will nickel and dime you until you send your device back, and even then they will take another $15+ from you. Stay away at all costs.
This report was posted on Ripoff Report on 01/28/2013 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Pop/internet/Freedom-Pop-FreedomPop-Not-Truly-Free-Internet-or-100-Refund-Internet-1004639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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