• Report: #465376

Complaint Review: Freedom Power Electric

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  • Submitted: Fri, June 26, 2009
  • Updated: Fri, June 26, 2009

  • Reported By:Springtown Texas
Freedom Power Electric
www.freedompowerelectric.com FortWorth, Texas U.S.A.

Freedom Power Electric Company rips you off & has rude customer service - BEWARE FortWorth Texas

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I thought I would try Freedom Power, I saw them on TV. I handle alot of foreclosures and needed the electric turned on.

I had to call them because you can't sign up online. I was told by the rep. how much money I needed for activation & set up which was $79.00. Of course they won't take credit cards, debit cards or checks. You have to go Wal-mart or some place that has moneygrams. She also said that when they receive the money they will turn on the electricity.

Well after a few days I sent a crew to clean out the house. The crew said there was no electricity. I called Freedom Power-you get put on hold forever-and told them the situation. The rep said oh you have to send more money to get it turned on. I had to send $35.00 more through moneygram. I also asked why no one notified of this.

Within a few days I received an email saying if I did not pay them an additional amount of $214.00 in advance which was good for a week they would disconnect the service. I asked how they could do that since it was not turned on.According to the company the amount was based on bills from last year. I explained this house was vacant and got into a verbal fight over the money situation.

I said to cancel it because I was not giving them one more dime. I also asked about a refund. I was told that if there was any money left besides the $79.00, they would credit me the remaining amount. The customer service rep was rude and talked to me like I was stupid, and basically said I was lying because I told her I was not told the truth about the payments worked.

Don't get sucked into this company-you will wind up paying more than you were told. I basically ate the money I had paid because I have not received any sort of credit. I did receive another disconnection notice a few days ago. This company is crazy and should not be allowed to take advantage of people. Beware!

Bodiddle
Springtown, Texas
U.S.A.

This report was posted on Ripoff Report on 06/26/2009 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Power-Electric/FortWorth-Texas/Freedom-Power-Electric-Company-rips-you-off-has-rude-customer-service-BEWARE-FortWorth-465376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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