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  • Report: #37860

Complaint Review: Freedom Resources AKA Lenox Capital

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  • Submitted: Wed, December 11, 2002
  • Updated: Sat, April 12, 2003

  • Reported By:Tecopa California
Freedom Resources AKA Lenox Capital
136 Fairground St. Marietta, Georgia U.S.A.

Freedom Resources AKA Lenox Capital ripoff, mistreated and ripped off, tricked and lied to us Marietta Georgia

*Consumer Comment: Kendra the so called top sales representative at this stupid company that has no idea what is going on

*Consumer Comment: after numerous phone calls, letters and contacting the Nebraska Attorney General's Office, we received a refund check!

*UPDATE Employee: Kendra, ..what you have to say for yourself now.

*UPDATE Employee: Kendra, ..what you have to say for yourself now.

*UPDATE Employee: Kendra, ..what you have to say for yourself now.

*Consumer Comment: Kendra To The Rescue!

*Consumer Comment: Kindra aka Top Lying Represenative For Freedom Resource

*UPDATE Employee: BOB FROM ANYTOWN ALASKA YOUR A LIAR

*UPDATE Employee: RIP OFF SCAMMERS

*Consumer Suggestion: Thanks for the clarification Bob

*Consumer Suggestion: To Mr. NACHA rule man

*Consumer Comment: To The Employee of Freedom Resources

*Consumer Comment: HELP HAS ARRIVED

*Consumer Comment: To employee of company

*Consumer Comment: To the employee of freedome resourse

*Consumer Comment: Breaking NACHA rules

*UPDATE Employee: If You Would PAY ATTENTION

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In late October I got a phone call from Kindra Duckworth, operator # 483 telling me all about how Freedom Resources could help me, get my credit history repaired, and obtain a new credit card.

I listened to her story, which was, in looking back, was certainly "too good to be true". Because I would like to get a new lease on life with a fresh start, I bought the story, gave them my bank account number, and was told that a draft for $221.95 would be presented to my savings account on November 14th. I spoke with Ms. Duckworths supervisor, Matt, and was assured that Freedom Resources would assist me in not only getting a credit card, but also help me with finding financing when I wanted to purchase either a home, or automobile.
I was given a tracking number, the companies telephone number, and business hours.

By November 26th, I was beginning to get suspicious. I placed a call to the number I was given, and after 11 minutes of being on "hold" my call was disconnected. I called back, and after another fifteen minutes, I was told that my "information package, and new credit card" would be arriving in about two weeks.

I searched and searched the internet, looking for Freedom Resources. Finally, after a telephone call to my bank (which is 500 miles from where I live) I got the name of the company who presented the draft... Lenox Capital. Typing this name into the search engine, led me to this website.

I sent a link to my best-friend, who is also an employee at the credit union I bank with. Thanks to the information I've gleaned from Rip Off Report, I may be able to retrieve at least some of my money!
I work a minimum-wage job, which I do not even like, out in the middle of no-where. The money this Lenox Capital/ Freedom Resources scammed from me was a weeks wages. I really feel foolish.

E. RainyDae
Tecopa, California
U.S.A.

This report was posted on Ripoff Report on 12/11/2002 01:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Resources-AKA-Lenox-Capital/Marietta-Georgia-30067/Freedom-Resources-AKA-Lenox-Capital-ripoff-mistreated-and-ripped-off-tricked-and-lied-to-37860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Kendra the so called top sales representative at this stupid company that has no idea what is going on

AUTHOR: Catherine - (U.S.A.)

This is directed to Kendra the so called top sales representative at this stupid company that has no idea what is going on, I talked to you and you were very rude to me yes my husband and i yelled at you and you said stop treating you like you were our child sheesh I am glad you aren't my child you repeatedly lied to us about the benefits package on my initial phone call nothing was explained to us about a so called benefits package all i was told that i was approved for a $2500.00 MasterCard nothing was said about the benefits package and the caller said it was 21.95 not 221.95.

You hung up on us for us being rude excuse me we are the customer here not you how did you even get to top sales rep anyhow. And also to be on hold for a half an hour now only to get hung up now who is rude YOUR COMPANY not us we just want to know where this refund check is that is repeatedly going out at the end of the month Well i never recieved anything from this company NOTHING so who is the stupid ones now YOUR COMPANY that repeatedly lies to us how do you think we feel being lied to repeatedly.

Also a so called Vanessa when i asked her on March 26th 2003 if my refund check went out she said absolutely that i should be recieving it that next week wednesday or thursday April 2 or 3, 2003. Well it is now April 11,2003 and nothing
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#2 Consumer Comment

after numerous phone calls, letters and contacting the Nebraska Attorney General's Office, we received a refund check!

AUTHOR: Jackie - (U.S.A.)

My husband had the misfortune of talking to Kendra. She told him it would be an unsecured credit card with a $2500 limit. Yes, it did sound too good to be true. We have been trying to get our money back since October 2002.

Finally, after numerous phone calls, letters and contacting the Nebraska Attorney General's Office, we received a refund check! We were very surprised to say the least. We cashed it on February 25, 2003 and on March 3, 2003 we were notified that the check bounced! Imagine that, we were not shocked at all.

We should have known better than to go buy groceries for our 4 GROWING CHILDREN and fill up our vehicle, which by the way costed $59.00. Please beware if you receive a refund check.

We were told by Bank of America that Lenox Capital, Inc. has less than $120.00 in the account.

Don't buy food for your kids because you might have to make up the money the next week.

Kendra, I hope you look at these again because I would like to thank you for all your help in hanging up on my husband EVERY TIME HE CALLED.
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#3 UPDATE Employee

Kendra, ..what you have to say for yourself now.

AUTHOR: Kelly - (U.S.A.)

Dear Kendra,

I would like to see what you have to say for yourself now. I used to work for the company and you are by far no top sales rep. You never even went under the name Kendra and the reason I left was because I was ashamed of what I was doing after finding out only Two weeks of working there. You should be ashamed of yourself. You state you live in Kansas ,so what do you do every morning? Take a plane to Georgia? You are a complete idiot! I made a better life for myself and you should also.
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#4 UPDATE Employee

Kendra, ..what you have to say for yourself now.

AUTHOR: Kelly - (U.S.A.)

Dear Kendra,

I would like to see what you have to say for yourself now. I used to work for the company and you are by far no top sales rep. You never even went under the name Kendra and the reason I left was because I was ashamed of what I was doing after finding out only Two weeks of working there. You should be ashamed of yourself. You state you live in Kansas ,so what do you do every morning? Take a plane to Georgia? You are a complete idiot! I made a better life for myself and you should also.
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#5 UPDATE Employee

Kendra, ..what you have to say for yourself now.

AUTHOR: Kelly - (U.S.A.)

Dear Kendra,

I would like to see what you have to say for yourself now. I used to work for the company and you are by far no top sales rep. You never even went under the name Kendra and the reason I left was because I was ashamed of what I was doing after finding out only Two weeks of working there. You should be ashamed of yourself. You state you live in Kansas ,so what do you do every morning? Take a plane to Georgia? You are a complete idiot! I made a better life for myself and you should also.
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#6 Consumer Comment

Kendra To The Rescue!

AUTHOR: Susan - (U.S.A.)

This is for the Top Sales Rep. Kendra at Freedom Resource.

I have to really say that you have mastered the art of deception. You have the ability to not only sell but add to peoples grief. I could not believe the last rebuttal I just read. I do not know how you sleep at night.

This poor woman thought your company would be a solution to some of her problems but you only added to them. You deserve this and not her. Who wants to work all night long to pay for bills and not be home for her children at night when they need thier mother the most.

Do you have any children? If so are you home for them at night?Do you help them with their homework? Do you cook them dinner , read them bed time stories and tuck them into bed? If you do not I am sure someone close to you does with their children and if they were in the same situation as this poor woman was you would not be to happy!

I hope you are really proud of yourself! When people ask you what you do for a living do you tell them you steal from widows so you can be a "TOP" sales rep. for the company that you work for?

You are nothing but pathetic. You tell people how dumb they are when you are just so sad. I live in the state where I saw so much disruction and loss on Sept. 11, 2001. People helped eachother by volunteering and showing compassion and giving support. But you take advantage, steal and spit in peoples faces.

I guess you were just not brought up right! I am so glad you do not live in my state you should not even be proud to be an American by taking advantage of your own people.

We are here to protect and look out for eachother ,not to find ways in ripping people off! If you were so bright you would not even work for the company you work for. So Miss Brilliance go to sleep tonight and sleep tight !
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#7 Consumer Comment

Kindra aka Top Lying Represenative For Freedom Resource

AUTHOR: Ellen - (U.S.A.)

Dear Kindra,

I am sure this is really not your legal name in the first place since you have lied about everything else but in any case you work for a company that does not do anything but steal peoples money. It must feel really good to you that you do not make an honest living. You should be nothing but ashamed of yourself. I hope you do not have any children because you set a poor example for them.

I on the other hand am a top executive at a major firm in which employs 300 people. Twelve of these people are cleaning personnel. They work extremely hard until all hours in the night. One morning I went to work to find one of them hysterical crying in the lobby.

When I confronted her and asked her what was wrong she explained to me that the company you work for took money out of her account and after waiting for three months she had still not received the card yet.

Her story is basically like eveyone elses except the reason why her credit went bad was because she is still paying off medical bills which came about from her husbands illness which he passed away from. She supports three childre and basically lives hand to mouth. I thought that maybe she misunderstood your pitch but after reading all of the other complaints I realized she did not have any wax in her ears when the company that you work for called her and made her false promises

If the company you work for is so reputable there should be absolutely no consequences to think about and the only reason you are a top sales represenative there is because you are the best liar.
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#8 UPDATE Employee

BOB FROM ANYTOWN ALASKA YOUR A LIAR

AUTHOR: Jason - (U.S.A.)

Bob your a liar. i was contacted less then a month ago by the same scoundrels from freedom resources, NO you/they did not give me a 1-800 number to call back on .. your a liar you called me cold call and didnt give me any 1-800-number at all, you and all the employees that have replied are family members of the main burglar.

You havent responded to one accusation yet without .. out and out lies. Here are the facts to date your lie

#1 ,Your company contacted me and many others using COLD CALL METHOD your lie

#2 You falsly led people to believe you worked for bank of america when infact they have never heard of you your lie

#3 Nothing has ever been sent to 90% of the complaintants your lie

#4 you dont approve send or work with any credit card company associated with visa or mastercard
your lie

#5 to date i have been lied to by 13 employees of this company regarding dates of shipping. costing me over 200$ in phone bills, and still i havent been sent 1 thing (6 months waiting) your lie

#6 you state you cant be charged and neither can your company miss kindra .. i beg to differ with you as you are now being served papers for fraud as well as other employees.

Fact #1 Alot of peoples kids went hungry by you and your companies methods . Not only will you pay the ultimate price for your deceptions but your morals have forever been corrupted
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#9 UPDATE Employee

RIP OFF SCAMMERS

AUTHOR: WASRIPPED - (U.S.A.)

First off to the supposed employee. Freedom resources Did not ask me to call them back via 1-800-number as stated They Cold Called me and recieved my bank info .

#2 to kendra msmoneywhore you are out and out lying . First off i paid very close attention and you lied on every question i asked including if i had to put money on the card.

Secondly the employee i spoke to claimed to work for bank of amercica and you arent affiliated in any way with them .

#3 most of us wouldnt be as mad if you actually sent the rip-off information packet but like all the other WE HAVENT RECIEVED SO MUCH AS A PHONE CALL FROM YOU or a package or a credit card NOTHING .

can you not understand this simple fact YOU TOOK 221.95 from my bank account and 6 months later i havent recieved ANYTHING . are u getting the picture.

TO KENDRA personally... YOU ARE GOING TO HELL you are the worst pond scum known to man . You give evryone in the buisness a bad name .. You and your fellow cohorts better watch your back and i sincerely hope you dont actually live in woodstock, as you may have a big suprise waiting for you :)
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#10 Consumer Suggestion

Thanks for the clarification Bob

AUTHOR: Rob - (U.S.A.)

I passed that on to the NACHA and will let you all know what their comments are on this business practice!!

Thanks once again.
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#11 Consumer Suggestion

To Mr. NACHA rule man

AUTHOR: Bob - (U.S.A.)

Just a quick line to let "Rob" know the NACHA rule. You're right, you can't debit someone's bank account off of a cold call. That rule was put into effect a few short months ago. Freedom Resource then started giving out a toll-free number to every client they spoke with to call back immediately to be verified. So, in reality, the clients were calling us, because they wanted the package. They were not authorizing an ACH transaction off a cold call, they were authorizing it off a call they initiated.

Thank You
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#12 Consumer Comment

To The Employee of Freedom Resources

AUTHOR: E. RainyDae - (U.S.A.)

I DID pay attention, Kindra, I was told I would recieve an information packet within 14 days... That was October, this is February. I've received NOTHING, for the money your company willingly took from me. I do believe that consists of being a rip-off, don't you?
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#13 Consumer Comment

HELP HAS ARRIVED

AUTHOR: Mary - (U.S.A.)

Everyone who has been a victim of this scam, listen up. Don't pay any attention to the person who works for Freedom "rip-off" Resources, she/he will be out of a job soon, so I suggest for them to starting looking for a new job now, while they still have the chance.

The company/companies are under criminal investigation through the Georgia State's Attorney, the Gentleman heading this investigation is Brent Crowder, and he would welcome all of your input, even the employee, he would would love to hear from you.

You can reach him at:
TWO MLK JR DRIVE STE#356,
EAST TOWER, ATLANTA,
GA 30334,
404-463-8470
brent.crowder@oca.state.ga.us.

If you have a chance give him a call. To the employee for this company, maybe we'll meet on Dateline or 60 Minutes they are already watching you!!!! So keep smiling........
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#14 Consumer Comment

To employee of company

AUTHOR: Zully And Tonya - (U.S.A.)

When we received our call we asked the SPECIFIC questions you stated and were LIED to, upon asking if the card needed money we were told NO, not yes as you are told to do and as far as 15-21 days after processing of the draft then why has it been 2 months? Nobody is to blame, we are not stupid people and dont like to be accused as such.

You may do your job but obviously someone hasnt, one or two people misunderstanding or making a mistake is understandable but even you as an employee must realize there are over 250 people with the SAME story, and exactly ONE employee stating different Bottom line is you took money and never produced so therefore it is your fault and if you have kids or are on a budget, when you make your next call, put yourself in their shoes and think of how you would feel if your money was stolen!!

Maybe you dont know whats going on, but maybe you should pay attention and try to find out to help others in this situation.
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#15 Consumer Comment

To the employee of freedome resourse

AUTHOR: Robert - (U.S.A.)

If your company is so reputable, then why have i been waiting over 5 months for the refund that you already agreed to give me? and yes, i filled out your stupid little 'refund form' nonsense months ago. Say what you will, a scam is a scam no mater how you put it.
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#16 Consumer Comment

Breaking NACHA rules

AUTHOR: Rob - (U.S.A.)

Regardless of your top sales status do you acknowledge that you break the NACHA rules regarding cold calling?

An ACH transaction with no written authorization is invalid. Cold-calling and taking money is specifically forbidden. They have this rule to prevent scams. Freedom resource break this rule, therfore it looks like a scam....

You can check the rules over at the NACHA website.
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#17 UPDATE Employee

If You Would PAY ATTENTION

AUTHOR: Kindra - (U.S.A.)

First off, I would like to tell you how dumb you are. If a telemarketer calls you on the phone, out of the blue, then that should be your first clue to sketchiness. Second, you have to ask questions for a telemarketer to answer you. BE CLEAR with your questions, requiring straight forward answers. Ask them if they have a phone number you can call them back at, or if they can call you back. If not, there's a second to sketchiness, don't you think? Ask if they have a website...etc. And the biggest part - if it sounds too good to be true, it ALWAYS is. So please recognize this.

Second of all, I would like to tell you that YOU were the one that made the mistake. We state in our pitch, that the visa or mastercard is a "PAY AS YOU GO" card, with a limit up to $2,500. We never state the word credit in our entire pitch. We, in return are a very legit company. Lenox Capitol on the other hand, may not be. All Freedom Resource is hired to do, is verify sales. Which means, that we have no direct affiliation with Lenox Capitol. So WE can not be prosectued, or anything else you people talk about doing to us.

After the verification process is over, the sale is out of our hands. And speaking of the verification process, our officers state exactly what you will be getting, and exactly when you will be getting it. All you have to do is open your ears and pay attention. Then, if you hear something you don't like about the package, you can say that you're not interested anymore. The V.O.'s clearly state that you will be recieving your "pay as you go visa or mastercard, that comes with NO LINE OF CREDIT,no monthly fees, no security deposit required,no annual fees, and you will be recieving your BENEFITS PACKAGE 17-21 business days after your DRAFT DATE".

Your benifits package then explains to you in further detail of what our program is, and how to correctly use your benefits. We don't lie to you by telling you that you don't have to put money into the card to use it, when someone asks us, "Do I have to put money into this card to use it?" We are required to answer with a yes, and then proceed to tell them how the card works. In all reality, the card does help re-establish your credit, which is what you wanted in the first place, correct? I know a lot of stuff about this company, coming from being a top sales rep. for about as long as I've worked there. I just want you to understand that it's your fault that you got into this mess, because you didn't even think about the consequences, nor the pitch itself. So if there's anyone to blame, it would be you and your stupidity.
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