- Report: #1053994
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPop245 Manton St #17 Internet, Rhode Island USA
FreedomPop Creative Billing Internet Rhode Island
*Author of original report: Absolute BS!
*UPDATE Employee: Billing Explained in Terms and FAQs
First and formost i just want to say this wreaks of sprints "creative" billing practices all over it.
It feels very much like the company is operating a boiler room operation.
A very similar thing has happened to us.
When we initially signed up for the service we purchased the usb stick device and was initially on the monthly 2gb plan. That plan is 17.99$ for the monthly service and we paid 15.99 initially for the device itself. Shipping was free.
This is where the first billing "error" accured.
Mistakenly freedompop billed us twice for the 17.99 plan which was later credited back to us. At that point we also got his with a overdraft fee from our bank. It was late in the month and me and my wife had just got done paying the bulk of the bills. Freedompop made up for it by giving us 200MB's of additional free data. Great!
Then i realized not only had we been charged twice but a third charge of 17.99 had accured. I disputed this with freedompop vigorously. The declined they made any such charge. I sent them a screenshot of our billing statement and let them know we got another overdraft fee. I was furious. They said they would look into it.
To this day i still haven't heard back from them about this.
Now, All was well and good with the service plan charged until we switched to the 500mg plan which is supposedly "free".
There is a auto-top up feature that can or can not be disabled and convienently for the company is not advertised Note I had to call and ask them about it. We turned this feature off when we switched after getting hit once with a 10$ top up "fee" for going over.
Then a month later we got charged again.
At this point we called and emailed freedompop and asked them why we would be charged such a fee even after that feature was turned off. They explained to me after a user goes over *90%* (nine as in nancy) of their alloted data usage they incurred a 10$ topup charge which allots to a 10$ on their account.
Initially i was ok with this fee. Until i had realized we had been double billed yet again.
Now this happened not once durring the coars of us having the service but 3 times thus after. Each time we asked the customer service representatives to make certain the auto-top up feature would be properly disabled.
Not only this. A surcharge for other services was also double billed to our account in the ammount of 5.97 which was credited but we still incurred overdraft fees from our bank.
What angers me the most is that the "Recent Transactions" >> View transactions list in our freedompop's account overview shows as us being *CREDITED* 5.97 more than one time.
Now enter today. May 26th. Me and my wife have a wedding to go to and our account is currently suspended with no clear explination from the company. 81% of our allotted data usage has been used. Our credit card account tied with our freedompop account is in good standings and each call, tweet and email from the company over the last 4 days has gone unanswered.
It saddens me that a company would prey on people this way.
Either they are incredibly negligant and bugs have plagued their core billing services (which im not buyin) or they are trying to rip people off.
Please note i would be happy to share any additional information with anyone else having similar issues with freedompop including any class action attorneys.
This report was posted on Ripoff Report on 05/26/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/Internet-Rhode-Island-02861/FreedomPop-Creative-Billing-Internet-Rhode-Island-1053994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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