- Report: #1058981
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPopLos Angeles, California USA
FreedomPop Not very reliable even in the best coverage areas Los Angeles California
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I got this device to only use at home. I live in an urban area, and according to their coverage map, I should have one of the best coverages. First I started with the free 500MB plan to test it out for two months and it worked great. However, when I switched to a paid plan is when the nightmare began. The connection would not work for days at a time. The billing was also off every other month. I made numerous calls to customer service to fix many billing glitches. They did fix them repeatedly but that was a pain. In the end I decided to return the device.
My agreement allowed me to return my device, within a year of purchase, and get a full refund for it ($100). I sent it to them in perfect working condition at the beginning of May, insured and in its original packaging. They received the device May 11th and I still have not received a refund a month later. Calling them on the phone is now out of the question, as they do not answer their phone. So, any request needs to be done through e-mail. I have e-mailed back and forth with three different customer representatives (Michelle, Ryan, Robert) and still no refund.
This report was posted on Ripoff Report on 06/13/2013 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/Los-Angeles-California/FreedomPop-Not-very-reliable-even-in-the-best-coverage-areas-Los-Angeles-California-1058981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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