- Report: #1051931
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPop Company shuts off "Free" service Internet
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I have to stay connected due to my line of business. To that end I ensure I have redundant means of communications at all times (for e.g. I actually have a hardwired car phone in case I lose my cell phone) I was previously using T-Mobile prepaid SIM cards in my laptop and while cheaper than a monthly plan I would essentially get a $20 refill and use $3 of it and end up using the rest and having to refill the account constantly did not fit with my goal of always having a working backup service.
When I discovered FreedomPop it seemed like a good option. The $100 for the modem was about the same as I would spend in a few months and 500 mb a month was more than enough for my usage. However I have not had the service more than 3 months and it has suddenly become disconnected! When I login to their site it says my plan includes 0 mb a month. When I try to use the service (at a hotel while traveling) I get redirected to 4g. [continued below]....
For the past 3 days I have been trying to use the FreedomPop service always with the same "account alert" messages and the same results of no alert being shown to me. I have also checked my email, including the spam folder, to see if any alert was sent to me and I have not received any alert or even a reply to my support request.
In conclusion, this service is worthless. I have spent $100 for what amounts to 1 month of service. I would have been better off buying another $10 T-Mobile SIM card instead! And now I read on this site that the "refundable deposit" I was charged will not be fully refunded! This is a very deceptive business practice. I understand no business could make money fully refunding your deposit and giving a free service, but I carefully read the site and the terms and trusted that they were providing accurate information. Had they charged me a $20 sign-up fee and an $80 deposit I still would have signed up and not have been upset about being lied to… which is beside the point because they still shut off a free service for unexplained reasons!
This report was posted on Ripoff Report on 05/18/2013 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/internet/FreedomPop-Company-shuts-off-Free-service-Internetnbsp-1051931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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