- Report: #964306
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPop Deceptive tactics , Internet
*Consumer Comment: Similar Experience
*Consumer Comment: Freedom Pop: Great Idea, Poor Execution
*UPDATE Employee: Security deposit and handling fee clarification
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In processing the return, I was told that the process could take as much as 90 days! I then decided to dispute the credit card charge so that I am not denied a refund because the return was not processed in 30 days.
On top of the 90 days comment, I was also told that a re-stocking fee will be accessed if the package has been opened. A re-stocking fee on a security deposit? I returned the item and delivery confirmation showed that it was delivered on October 21, 2012.
On October 31st, I am informed by customer service that the device still has not been received.
I sent them the link to the USPS tracking that showed the item was delivered on October 21st at 12:56 PM.
It was only after the credit card company contacted FreedomPop about the disputed charge that, suddenly, they acknowledged the device has been received. Then they sent me an email that the refund will be processed within 5-7 days. I am still waiting for the refund and am not sure if they deducted any "re-stocking fee" or not.
From day 1, it seems FreedomPop has tried to scam people by taking the security deposit and making it quite difficult to get it back, while providing inconsistent answers and quoting outrageous charges like a re-stocking fee on a security deposit.
This report was posted on Ripoff Report on 11/03/2012 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/internet/FreedomPop-Deceptive-tactics-Internet-964306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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