- Report: #1053054
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPop Misleading/Bait and Switch practices Internet
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I received an email from FreedomPop announcing they now had coverage in my area. I followed the link and checked availability which did not show that coverage. I sent them an email and they responded that I should check Sprint's coverage area to confirm. According to Sprint, they do have 3G coverage in my area so I ordered the OverdrivePro modem.
3 weeks later I received my modem and ran the setup. All worked well until I tried to access the internet. All I got was a cryptic url. I submitted a support ticket to see what, if anything, I was doing wrong. 2 days later, still no response. So posted the same question on Facebook and Twitter. What I was told was that 3G access requires buying a service plan. This is not listed anywhere on their website with the exception that it is buried in their blog.
I was informed via twitter that you must buy a plan as well and to send an email to cancel my account. I doubt I'll get a refund for the modem, but lesson learn.
This report was posted on Ripoff Report on 05/22/2013 03:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/internet/FreedomPop-MisleadingBait-and-Switch-practices-Internet-1053054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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