ED Magedson – Founder
FreedomPop Rachel ,sales, Jen ,cancellations, FreedomPop NOT FREE miserable customer service Internet
I bought an advertised "Free internet" device for FreedomPop from Yugster.com. The beginning of a nightmare.
This device ONLY works if you are in a 4G coverage area, if you check coverage it tells you that you do not have 4G but can work at 3G speeds. It will not work with this device. I got that info from Freedompop support after waiting on hold for 20 minutes, leaving my number and waiting 45 minutes for them to call back. They suggested I return my device to Yugster and "upgrade" to a device that handles 3G.
The internet access is not free. After going through, registering and providing a credit card, you see the actual monthly fees. Free has nothing to do with FreedomPop. You cannot cancel online, you have to call.
A nightmare. First call to cancel, I went through the phone menu and was placed on hold for 20 minutes until I abruptly got a fast busy.
Second call to cancel, EXACTLY the same results. When you call to cancel, they put you on hold and then hang up.
Third call, I used the menu to go to sales instead of cancellations. Finally got a person on the line (another twenty minutes of holding, even for sales). I explained what happened and that I wanted to cancel. Another ten minutes on hold for a transfer (I am not exagerating here, the wait times were awful)
So now I have Jen from cancellations on the line and I explain that I have no coverage and want my account cancelled. SHE ARGUES with me until I actually have to shout over her to cancel the account.
No Free Internet, I should have known better. Absolutely miserable customer service, and the company seems more than a little shady. HIGH PRESSURE, bait and switch tactics, and no actual product. I sure hope they don't dare charge my credit card.
I do believe this is the most caps I have ever used in a post.
Stay away from Freedompop.com, there is no free lunch.
This report was posted on Ripoff Report on 05/05/2014 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/internet/FreedomPop-Rachel-sales-Jen-cancellations-FreedomPop-NOT-FREE-miserable-customer-serv-1144175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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