- Report: #1036778
Report - Rebuttal - Arbitrate
Complaint Review: FreedomPop
FreedomPopInternet United States of America
FreedomPop SCAM! Internet
*Consumer Suggestion: Watch your data next time
*Consumer Comment: all I can say is wow
*General Comment: FreedomPop / freedom-Poop
*REBUTTAL Owner of company: I think everyone should read this rebuttal...
*Consumer Comment: TO AUTHOR: FreedomPop - ()
*Consumer Comment: FreedomPop (www.freedompop.com ) Ripoff (over billing)
*Consumer Comment: Consider other products
*Consumer Comment: NOT a scam
*Consumer Comment: Feedback to Freedompop
*Author of original report: FYI
*Consumer Comment: question...
*Author of original report: Not Impressed....
*Consumer Comment: FreedomPop is a ripoff!
*UPDATE Employee: Data Usage
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I am a young single mother living on a budget. In this day in time having internet is a must so I came across Freedom Pop and thought that they might be an affordable alternative to getting internet in my home. I order the Casual 2GB package @ $17.00 a month. Upon arrival I was very excited to use my device, hooked it up, watched a movie the device worked perfect then went to bed. The next day I went onto the website to see how much data I had used and to my surprise I had used the entire data plan! I thought that was a little strange but I went ahead and upgraded to biggest plan they offer 10GB. The next time the device was used my nephew came over and played his playstation online. The next day I started getting email after email "Freedom Pop has added $10 to your account" over and over again. I thought that was strange since I had already upgraded to the biggest package. When I looked at my bank statement Freedom Pop had charged me $131.59 in overage fee's over a 6 day period, $70 in one day! And continued charging my account until I had insufficient funds. So let me reiterate people... I paid $100 for the actual device, $60 for the biggest plan, and now on top of that $130... FOR USING THE DEVICE 2 TIMES! I called the company and asked what the reasoning was for all these charges. They said that much data had been used because I "had a good connection". The best they could do was refund me $40. Needless to say I will never recommend this product to anyone. You've been warned!
This report was posted on Ripoff Report on 03/21/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/FreedomPop/internet/FreedomPop-SCAM-Internet-1036778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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