• Report: #995606

Complaint Review: Freedompop

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  • Submitted: Sat, January 12, 2013
  • Updated: Fri, January 18, 2013

  • Reported By: Osxsavy — San Antonio Texas United States of America
Freedompop
Internet United States of America

Freedompop Bogus charges and no service even with credit balance, Internet

*Author of original report: I rest my case

*UPDATE Employee: Invalid payment method clarification

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Used al 500 M on one streaming video, not more than 5 min. After it got charged $10 for over limit download, remain a credit bal. of $4.42, since credit card has no more balance available, no surfing is provided only the login page loads. Service not rendered but collected. Customer service non existent.

This report was posted on Ripoff Report on 01/12/2013 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedompop/internet/Freedompop-Bogus-charges-and-no-service-even-with-credit-balance-Internet-995606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I rest my case

AUTHOR: Osxsavy - (United States of America)

So having credit balance is not enough, refund any one?
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#2 UPDATE Employee

Invalid payment method clarification

AUTHOR: FreedomPop - (United States of America)

According to our FAQ, "What happens if my monthly payment method is declined?":

If your registered payment method is declined by your payment provider, we will retry charging your registered payment method every 6 days, up to 5 times, after the charge is initially declined unless you have paid the charge in full before the day on which we next retry charging your registered payment method.  During this
time (if the non-payment relates to the Broadband Service), your Broadband Service (and any Value Added Services you have purchased) will be suspended and your Broadband Service will be deemed inactive.

We do have customer service, and this can be accessed by calling the phone number on our statement or reaching us by the "contact us" link on our homepage.
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