- Report: #1157982
Report - Rebuttal - Arbitrate
Complaint Review: Freedompop
Freedompop Mobile Internet scam Nationwide
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Sounds like a good deal...cheaper than any other mobile hotspot that allows you to travel with your internet. However, don't be fooled. You will be offered a free month trial with 2 GB. They are careful not to say how many hours you can be on the internet for that 2GB. I received the unit (Proton) about 4 days after they started the free month (it starts when you place the order).
During the first 8 days I checked my account every day as i was using it for emails and some website access. I recommended them to another friend, and they gave me another GB for that, so I had 3 for the month. The morning of the 8th day I had used less than 1GB, according to my account profile. All I did that day (I was gone all afternoon) was access email 3 times, return a library book from my kindle and check online for a recipe. Suddenly they charged me a $10 fee and said I had used 3.45GB...that ONE evening. According to other providers, that is not even remotely possible!
With 18 days left of my "free month" I called and cancelled. They tried to persuade me to continue, saying they would give me another 3 free GB, but I refused and demanded an RMA number, which they finally provided. I returned the unit for a refund of the cost of the Proton (USPS with tracking) which I hope they will do. Amazing how it takes 5 seconds to charge your account and 2 weeks to return the money, isn't it? This was an expensive 8 days...$6.99 shipping for the unit to me, $4.50 to return it and the $10 fee they charged for the "overage" they claimed I used. Stick with one of the REAL companies but be sure you know the terms, especially if they want a contract which they usually do.
This report was posted on Ripoff Report on 06/27/2014 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freedompop/nationwide/Freedompop-Mobile-Internet-scam-Nationwide-1157982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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