• Report: #389118

Complaint Review: Freedownloadzone.com

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  • Submitted: Fri, November 07, 2008
  • Updated: Sat, September 05, 2009

  • Reported By:Honolulu Hawaii
Freedownloadzone.com
http://anti-virus-solution.com/avg/index.asp Internet U.S.A.

Freedownloadzone.com anti-virus-solution.com , a front for freedownloadzone.com, is a fraud and a ripoff Anti-virus-solution.com Internet

* : HelpMeDownload.com

*UPDATE Employee: Freedownloadzone

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Seller is a fraud. They present themselves as the maker of AVG anti-virus software (as well as a host of other software I'm sure) and make it look like you are getting a year subscription with updates to AVG Anti-Virus.

It was not until after making a paypal payment was I directed to freedownloadzone.com automatically to begin download of a free trial version of AVG Anti-Virus--which did not even work. I was able to obtain AVG Anti-Virus (the free trial version--the same one the seller is selling!) free at download.com without any problems.

If you google freedownloadzone.com you will find complaints from others who have had other problems with them (i.e. unauthorized reoccurring credit card charges). The Seller is a fraud. Below is the link to the initial deceptive website that eventually led to paypal payment and redirection to freedownloadzone.com:

http://anti-virus-solution.com/avg/index.asp

Thank you

PS--Other signs of scam--support doesn't work (order id bogus at logon) and website payment page where you input credit card is http, not https!

Joe
Honolulu, Hawaii
U.S.A.

This report was posted on Ripoff Report on 11/07/2008 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedownloadzonecom/internet/Freedownloadzonecom-anti-virus-solutioncom-a-front-for-freedownloadzonecom-is-a-frau-389118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

HelpMeDownload.com

AUTHOR: Helpmedownload.com - (Philippines)

Hello Joe,

I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.

Kind regards,

Arvie
Customer Support Representative
Support HelpMeDownload

US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

You can also send an email to Support@HelpMeDownload.com

Our Operations is available 24/7.

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#2 UPDATE Employee

Freedownloadzone

AUTHOR: Helpmedownload.com - (Philippines)

Hello Customers,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charges that you got, we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.
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