• Report: #362555

Complaint Review: Freefollowup.com. D&S Enterprises, ShopOneGoldBar

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  • Submitted: Wed, August 13, 2008
  • Updated: Wed, August 20, 2008

  • Reported By:Austin Texas
Freefollowup.com. D&S Enterprises, ShopOneGoldBar
Nationwide U.S.A.

Freefollowup.com. D&S Enterprises, ShopOneGoldBar Unlawful charges Myrtle Beach South Carolina

*REBUTTAL Owner of company: Inaccurate Report from Customer

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Today 08-13-08 I signed up with FreeFollowup.com for and autoresponder service and Lead program supposedly for 1.00 now and on 08-20-08 19.95. This company
debited my account for two charges one for a 1.00 and one for 19.95 which was deducted from my account 08-13-08. I e-mailed them 5 times, claimed they only took dollar, could not refund. Gave info they debited my account under D&S Enterprises, also goes by ShopOneGoldBar.

I am afraid they will try to debit my account again on the 20th, so I have called my bank to dispute the charges, and not to accept any debits from these companies, I e-mailed them to cancel, but who knows. The e-mail I got originly was from dtruett@sccoast.net I can not find any phone for these people. I never got my leads or autoresponder as promised either. I believe this company or companies are a scam, so beware of these companies.

Wayne
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 08/13/2008 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freefollowupcom-DS-Enterprises-ShopOneGoldBar/nationwide/Freefollowupcom-DS-Enterprises-ShopOneGoldBar-Unlawful-charges-Myrtle-Beach-South-Caro-362555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Inaccurate Report from Customer

AUTHOR: Charles - (U.S.A.)

We are the owners of D&S Enterprises, Freefollowup.com and Viralprofits.com, the 3 companies mentioned in this customer's report. It should be noted that ShopOneGoldBar is simply a shopping cart interface which our company uses to process our orders.

On 8/13/08, Wayne, signed up for a FREE autoresponder account with Freefollowup.com. He states in his complaint that he never received his autoresponder. There is nothing to receive. You simply sign up for the account and proceed to log in to the service with the username/password that you select when you register.

Following the registration for the Freefollowup.com account, members are directed to a "thank you" page presenting them with a special offer to try Viral Profits.com for $1.00. This gives them a 7-day trial after which they are charged a monthly fee of $19.95 per month. They may cancel at any time. Wayne ordered this offer and paid $1.00 with his credit/debit card. When a new customer signs up, our billing system runs an "authorization" for the 1st monthly fee of $19.95. This is simply an authorization, NOT a charge. The customer is NOT charged $19.95 until after the 7-day trial. If they cancel during the 7-day trial, they are never charged $19.95 and the authorization is automatically removed.

Before Wayne's membership details could be entered into our system, just a few hours after he signed up on 8/13/08, he emailed us and indicated that we had charged him $1.00 AND $19.95 and they he wished to cancel and receive a credit immediately.

We responded to his email letting him know that he had only been charged $1.00 and that the $19.95 was simply an authorization and would not be deducted from his account until 8/20/08. He did not seem to understand this. After several emails, we told him that we would cancel his membership and that he needed to contact his bank.

Wayne states in his complaint that he "never received his autoresponder or leads".
Well he never received his membership because it was CANCELLED per his request!

Copies of all correspondence with Wayne are below.

On 8/13/08, we cancelled Wayne's membership, voided the $1.00 charge and he was NEVER charged $19.95. See copies of the voided $1.00 charge below.

We would like to ask Wayne to come back here and submit proof that he was ever actually charged $1.00 or $19.95. He was charged NOTHING.

It should also be noted that Wayne has done business with us before on 3 different occassions. 2 of the orders were for software and resell rights products which are downloaded immediately following the order. Wayne emailed us and indicated he never received his download. We emailed him the download link. He responded and wanted a refund claiming that both products "locked his computer up" and that he wanted to cancel the orders.

We promptly issued refunds for both even though both products have a "no refund" policy due to the fact that they are delivered via digital download and cannot be "returned".

We would be happy to provide copies of our email correspondence with Wayne confirming the above as well.


Copies of Voided $1.00 charge:

08/13/2008 12:44:24 PM
Void Sale xxxx...6397 xx/xxxx Y:0825190407922873: M:400584769927: 1.00
Comments:

08/13/2008 09:59:08 AM
Sale xxxx...6397 xx/xxxx Y:0825190407922873: M:400584769927: 1.00
Comments:

Copies of Email Correspondence 8/13/08 with Wayne:

----- Original Message -----
From: FreeFollowUp.com
To: wayne
Sent: Wednesday, August 13, 2008 3:40 PM
Subject: Re: FreeFollowup - I'M BACK!


We will definitely cancel your membership.

Contact your bank, it is an AUTHORIZATION not an actual charge.

----- Original Message -----
From: wayne
To: FreeFollowUp.com
Sent: Wednesday, August 13, 2008 3:37 PM
Subject: Re: FreeFollowup - I'M BACK!


Sorry but it was creditcard auth#9421736397 to D&S enterprises, MyrtleBeach,SC.
I don't need the run around, just cancel this whole thing, I will also contact the bank. You did take out $20.95 and IT WAS DEDUCTED FROM MY ACCOUNT ON 8-13-08

Wayne

--- On Wed, 8/13/08, FreeFollowUp.com wrote:


From: FreeFollowUp.com Subject: Re: FreeFollowup - I'M BACK!
To: wayne
Date: Wednesday, August 13, 2008, 12:27 PM


It has NOT been deducted, you were charged $1.00 today.
The system runs an authorization for the 1st month but it
is NOT actually charged until the 20th. We cannot issue
a credit because we nothing has been charged.



----- Original Message -----
From: wayne
To: FreeFollowUp.com
Sent: Wednesday, August 13, 2008 3:19 PM
Subject: Re: FreeFollowup - I'M BACK!


The total amount deducted today was 20.95 ck card auth 9421736397 to D&S emterprises, Myrtle Beach, SC. If it is not credited back I will dispute it with my bank. This is not a good way to start a business relationship. Wayne Gallenberger

--- On Wed, 8/13/08, FreeFollowUp.com wrote:

From: FreeFollowUp.com
Subject: Re: FreeFollowup - I'M BACK!
To: wayne
Date: Wednesday, August 13, 2008, 12:04 PM


You have only been charged $1.00. The $19.95 charge will
not process until 8/20/08.


----- Original Message -----
From: wayne
To: Admin
Sent: Wednesday, August 13, 2008 2:54 PM
Subject: Re: FreeFollowup - I'M BACK!


I signed up today with you and your were supposed to charge me $1.00 today and $19.95 and the 20th of august, BUT you took out both for a total of $20.95, please credit my account immeadieately or cancel me, I do not do business with people who don't do what they say they will do.

Thankyou,

Wayne Gallenberger

--- On Tue, 8/12/08, Admin wrote:

From: Admin
Subject: FreeFollowup - I'M BACK!
To: wayne
Date: Tuesday, August 12, 2008, 11:03 PM


Hello wayne,

I'M BACK! By this time you should have sufficient
information to make a positive decision about FreeFollowup
and its FREE autoresponder service or you have already
joined and simply like to see what we say in our follow-up
e-mails.

Please TELL A FRIEND about us.

We are a FREE service and rely on massive growth and banner
clicks to subsidize our expenses.

Best Regards

FreeFollowup Admin
http://www.FreeFollowup.com

TO JOIN If you think that NOW is a good time to take
advantage of this FREE Offer just visit our web site at:

http://www.FreeFollowup.com

Complete our online form in the JOIN NOW Section. You will
receive your FreeFollowup LOGON information immediately.







If you no longer wish to receive emails, please Unsubscribe below:
http://freefollowup.com/cgi-bin/autores/autores.cgi?do=unsubscribe&




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