I was posting a project, which was supposed to be a free activity on this site. However, in the review process for the project a $199 fee was added to the posting of the project. When I rejected the fee and tried to repost the project without the fee multiple times, this was not allowed. When I looked at the statement for the fee, which I did not have enough money deposited on the site to pay, it said that I would have to deposit on the next page if I wanted to post the project. I was given the impression that if I clicked through, I would be given options for a deposit. Or, I could change the project settings and then I wouldn't have to pay the fee. Instead, the money was taken out of my account. They also withdrew additional money from my Paypal account without my permission to complete the payment of $199. I have contacted their support team, but they have been completely unhelpful. I talked to "Scarlett". We had the following conversation-
?Am I talking to a real person?
?Please give me my $199 dollars back. I did not intend to post a fulltime project.
?My project has been posted as such, and the amount has been deducted incorrectly from my account.
Scarlett: Hello! My name is Scarlett and I'd be glad to answer your questions about Freelancer.com.
Scarlett: It is possible that it was recommended to be posted in Fulltime and you agreed on your end which ticked the system to post the project in Fulltime and automatically deducted the fees.
?I did not agree to the recommendations.
?This is a one-time project.
Scarlett: Before anything else, may I please have your Freelancer.com username and the project ID involved?
?Project ID- 4082357
Scarlett: Thanks for that information. Please give me around 2 minutes while I check this for you.
Scarlett: Thank you for patiently waiting. Note a Full time project allows employer to save 100% on Freelancer.comcommissions.
Scarlett: There will be no charge based on the value of the work to either you or the Freelancer.
Scarlett: Also note that we strictly prohibit asking and providing of user's account information.
Scarlett: However, for Full time projects this is allowed since this is part of the privilege you get for upgrading the project into Fulltime.
?The thing is, I didn't want a full time project.
?I had no intentions to pay for a full time project.
?I was incorrectly billed.
?Now the cost of posting the project will cost about three times as much as the project itself.
Scarlett: Note that this will only be posted and upgraded to Full time on your end since the project itself was not recommended to be Full time from our end.
Scarlett: Our fees are non refundable unless stated otherwise.
?But I was incorrectly billed!
?I don't know how it turned into a full time project, but I did not submit it as such!
?I don't save on commission. I pay more for commission because my project would cost LESS in commission without the Fulltime fee.
?This is not a fulltime project, and I did authorize this bill.
Scarlett: If you wish to have the proper department review and consider this for you, you may opt to submit a ticket.
?Please transfer me to that department immediately .
?I am in the process of filing an online fraud report against Freelancer.
Scarlett: However, we cannot guarantee that this will be granted since it is already a valid charge in your account since you have utilized the benefits given by a Full time project.
Scarlett: Note that these were all written on our Terms which you signed up and agreed upon signing up and using our Site.
?This is my first time posting a project, so I had no idea that this was even an issue. I will not be using the contact information that I have been given.
Scarlett: As mentioned earlier, we can have the proper department consider this for you.
?Nor will I be receiving any outside messages from those who have bid on the project.
?I just want this project closed if that's how I can get my money back.
Scarlett: You may send email directly at email@example.com
I have already filed an online fraud report with the proper division of the FBI. I will only withdraw if they give me my money back and allow me to close the project without fees. I do not intend to use any of the contact information that I have been given by freelancers, and I have since changed the one piece of contact information that I gave out before it received any contact from Freelancers.
Edit- my account has been suspended because I suspended the UNAUTHORIZED Paypal payment. Freelancer wouldn't offer any hope of giving me back the $199, and it won't even let me get away with the $9 that Paypal was responsible for! In addition, they are forbidding me from withdrawing any additional money that has been released to their site by my other employers.