- Report: #939806
Report - Rebuttal - Arbitrate
Complaint Review: Freelancer-com
Freelancer-comInternet United States of America
Freelancer-com withhold money, account suspension, , Internet
They refuse to send the money, refuse to close account, refuse to accept paypal verification, delay in reporting 'alledged' security problem for 15 working days + 2 days for each response.
Refused to provide information about their verification process.
They hide all this info in their Terms&Conditions, and use all kinds of excuses to hold onto the money.
Their F.A.Q contains general articles about freelancing, nothing about the steps needed to get hold of your earnings. Just a mention of payment methods and nothing about verification in the FAQ.
Their F.A.Q and ticketing pages are hidden in their blog, are not in the main page.
Their support is dead slow.
From their FAQ:
"Note: If this is your first withdrawal it could take up to 15 days, for security reasons."
Once the 15 days are up, only then they ask for documents
This report was posted on Ripoff Report on 09/11/2012 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freelancer-com/internet/Freelancer-com-withhold-money-account-suspension-Internet-939806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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