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  • Report: #521310

Complaint Review: Freelancer.com (GetAFreelancer)

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  • Submitted: Sun, November 08, 2009
  • Updated: Fri, July 20, 2012

  • Reported By: Freelancer — Youknow Nationwide Macedonia
Freelancer.com (GetAFreelancer)
P.O. Box 1121 Nationwide United States of America

Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide

*Consumer Comment: FREELANCER FRAUD

*Consumer Suggestion: Here's how to get your money back

*Consumer Comment: There was once a getafreelancer.com and now it's scam

*Consumer Comment: freelancer.com - fraudulent activity

*REBUTTAL Owner of company: Freelancer.com's Response

*UPDATE Employee: Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide

*Consumer Comment: Same issue

*General Comment: Owner of Freelancer.com I can safely say, with proof, is not telling the truth.

*Consumer Comment: Reasons for suspension: more than meets the eye

*REBUTTAL Owner of company: Reply to Complaint

*Author of original report: Getafreelancer (GAF) Suspended account with $3.000

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My problem is the following:


Namely, www.getafreelancer.com is in the habit of suspending accounts when they have money in them. This has recently happened to me (I have $3.000.00 on the account at the moment i am writing this) and I am aware of others that have gone through the same problem. In addition to this they will ask for ID of proof of Country. When you provide them with the pertinent information where they can see the ID clearly but not to the point where it can be duplicated they want more. This doesnt make any sense if its just for proof of country.
This is obviously something that this Company has been getting away with for some time. They are holding money not only in peoples personal accounts of money they have earned, but also in escrow.
Its time that people take a legal action. You can start by laying a complaint with the internet crime complaint center. There are also other legal sites listed on the internet as well that you can lodge a complaint with.




Strongly recommended!


Please stay away from this company and their site www.getafreelancer.com.
Always deal with people whose addresses are real, customer service real and you can get a live person on the phone.
Yeah, thats true that GAF has not phone number to be called. It sucks, isnt it?
They have a LIVE SUPPORT button on their site but all it does is take you to their email form so their support is not live particularly when they take days on end to answer, if they bother to answer at all.


This report was posted on Ripoff Report on 11/08/2009 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freelancercom-GetAFreelancer/nationwide/Freelancercom-GetAFreelancer-GetAFreelancer-GAF-Suspended-account-with-2000-and-abo-521310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 8Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

FREELANCER FRAUD

AUTHOR: freelancer fraud - (United States of America)

freelancer fraud

Freelance is the greatest deception, I read that they are here to announce the details, we all know what their email address for their support center but of course when they take your money from your account they DON'T ANSWER ON your tickets .

FreeLancer IS THE BIGGEST FRAUD. WHEN YOU HAVE MONEY IN ACCOUNT WITH THEM, THEY WILL suspend  your account immediately.

IF YOU DON'T  BELIEVE YOU TRY TO MAKE SURE YOU HAVE SUCH A STORY OF THOUSANDS OF INTERNET

READ WELL AND RUN AWAY FROM THEM 
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#2 Consumer Suggestion

Here's how to get your money back

AUTHOR: Endia - (U.S.A.)

I also have been scammed by this company in the same manner you have. I filed my own rip off report that includes information on what steps to take to increase the odds of getting your money back. It includes filing formal complaints with the appropriate government and international agencies online that regulate companies such as this. Please visit this link to my report and good luck.

http://www.ripoffreport.com/employment-services/freelancer-com/freelancer-com-getafreelancer-1260c.htm
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#3 Consumer Comment

There was once a getafreelancer.com and now it's scam

AUTHOR: beni1234 - (Iran)

I was a happy freelancer for over 4 years with over 50 positive feedbacks and many projects done professionally, but they suspended my account, out of no reason, they brought up the verification excuse and simply rejected my National ID card to verify me which is my first proof for identification. It's like they're intentionally do this to collect small user's deposits. I had $1550 in my account. This site is really going down, down, down the hell. I advise you guys to stay away from these so called frauds. ever since Australians bought the GETAFREELANCER.COM and wasted a lot of money on ads only to make it worse, these acts were begun. Looks like they want to compensate their advertising investments loss out of our hard earned money. I just ask you a question: How could you justify the act of suspending the account of a user who worked hard for over 4 months and bring lame excuses and when it comes to verify him, rejecting his legal ID papers just because it's not issued in an English language country, and simply grab his hard achieved reputation and hard earned money like thieves.  It's a total rip off and they brought shame upon this business. At least if you're not Australian, stay away from these washed up swindlers. I'll definitely miss the Swedish managers though. Luckily with the close competitions today, looks like they're heading straight towards the brick wall. And by the way don't waste your time by sending tickets to customer-support@freelancer.com if they don't want to settle your case based on their lame excuses, you won't get any answers. I emailed them about my issue everyday in 10 days and they don't even bother answering.
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#4 Consumer Comment

freelancer.com - fraudulent activity

AUTHOR: David J Deubelbeiss - (Canada)

I can confirm (with frustration, anger) the truth and veracity of this posting and warning. 

Do not send them ID and beyond just the money lost from your suspended account - it seems this company based in Morocco is using the information possibly for forged passports / identity theft. 

I've reported to international authorities as well as the RCMP in Canada. I reply here to forewarn others. It is a scam. I couldn't believe it after using the site successfully for quite a while and then being taken..... seems they hide their crime behind their legitimate appearing operations. 

David 
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#5 REBUTTAL Owner of company

Freelancer.com's Response

AUTHOR: Freelancer Support - (Australia)

We appreciate your feedback about Freelancer.com

Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.

If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.

Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.

Kind Regards,
Freelancer Support Team

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#6 UPDATE Employee

Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide

AUTHOR: Freelancer Support - (Australia)

We appreciate your feedback about freelancer.com

Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.comor write to us at PO Box 1121, Double Bay NSW 1360,

AUSTRALIA.

Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take theopportunityto improve wherever we can.

Kind Regards
Freelancer Support Team

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#7 Consumer Comment

Same issue

AUTHOR: freelancer_victim - (United States of America)

I have experienced the same thing. My account was suspended for 'security reasons' without prior notice and doing nothing illegal or not within the terms of use. I have submitted all documents but never received any reply or re-activation of my account.

Please so not state you have a customer support system as I have sent you over 5 mails with no reply, which is being going on for months now.

But you could find the time to renew my Gold membership and deducted it from my balance which I can not stop you from doing.

I suggest if you would really like to solve this Freelancer.com, please provide us with  legitimate means to contact you instead of en email support that is not active.

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#8 General Comment

Owner of Freelancer.com I can safely say, with proof, is not telling the truth.

AUTHOR: Drew - (United States of America)

The owner of Freelancer.com said they do not suspend accounts by breaching their terms of service, chargebacks, etc.

I can say with much proof, they are liars about that. They did it to me today and that's how I found this on Ripoff Report

I am a buyer on GAF. Sometimes I do some coding, but over 2 years, maybe twice...  I've paid out about $6,000 over a few years though for .php and .net coding.  I haven't used my account for a few months, because I have been busy with other things.

Anyways, today (March 10, 2010), i received an email saying my account is suspended for "security reasons" (no other explanation given) and they are demanding my ID for verification.  I am an American, so after concluding they are up to something devious, it would not be in my best interest to give them a copy of my idea, which has my personal details on it...

Furthermore.... So what part of the TOS did I violate between January 12 and March 10, to get my account suspended? Help me out here, cause I've been on hiatus and I have had no outstanding issues at all.

The only thing I can think of is I've had $20 in the account, which is below their minimum to transfer out.

Care to explain yourselves GAF?
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#9 Consumer Comment

Reasons for suspension: more than meets the eye

AUTHOR: Freelancer from Getafreelancer - (Kenya)

Irrespective of how you want to show how your terms are violated as the reason for accounts being suspended,  I wonder why other freelancing sites such as Odesk,Guru,Elance or rentacoder don't have zillion scam alerts as GAF. If your intentions are good on suspension why are you so zealous to suspend when it hurts most rather than  during projects progress or during sign ups. You should know that we work so hard to make any coin on your site and we are partners and not people getting favors from your site.
Freelancers are what makes you pay your bills and deserve more humane treatment.
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#10 REBUTTAL Owner of company

Reply to Complaint

AUTHOR: Freelancer.com - (Australia)

Hi there

Accounts only get suspended if our terms and conditions are breached (e.g. multiple accounts, illegal projects) or in the case of chargebacks etc.

If you wish to follow up please see our contact details below:

We have a customer support email at:
customer-support [at] getafreelancer.com

Suspended users can still log into the support system.

Our contact details are as follows for any further followup:

Freelancer.com
Ignition Networks Pty Limited ACN 134 845 748
an Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia

Mailing Address:
PO Box 1121
Double Bay NSW 1360
Australia

Email: legal [at] freelancer.com

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#11 Author of original report

Getafreelancer (GAF) Suspended account with $3.000

AUTHOR: Freelancer - (Serbia and Montenegro)

My problem is the following:
Namely, www.getafreelancer.com is in the habit of suspending accounts when they have money in them. This has recently happened to me ( I have $3.000.00 on the account at the moment i am writing this ) and I am aware of others that have gone through the same problem. In addition to this they will ask for ID of proof of Country. When you provide them with the pertinent information where they can see the ID clearly but not to the point where it can be duplicated they want more. This doesnt make any sense if its just for proof of country.
This is obviously something that this Company has been getting away with for some time. They are holding money not only in peoples personal accounts of money they have earned, but also in escrow. Its time that people take a legal action. You can start by laying a complaint with the internet crime complaint center. There are also other legal sites listed on the internet as well that you can lodge a complaint with.

Strongly recommended!
Please stay away from this company and their site www.getafreelancer.com. Always deal with people whose addresses are real, customer service real and you can get a live person on the phone. Yeah, thats true that GAF has not phone number to be called. It sucks, isnt it? They have a LIVE SUPPORT button on their site but all it does is take you to their email form so their support is not live particularly when they take days on end to answer, if they bother to answer at all.
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