- Report: #521310
Complaint Review: Freelancer.com (GetAFreelancer)
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| Freelancer.com (GetAFreelancer) P.O. Box 1121
Nationwide United States of America |
|
Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide
*Consumer Comment: FREELANCER FRAUD
*Consumer Suggestion: Here's how to get your money back
*Consumer Comment: There was once a getafreelancer.com and now it's scam
*Consumer Comment: freelancer.com - fraudulent activity
*REBUTTAL Owner of company: Freelancer.com's Response
*UPDATE Employee: Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide
*Consumer Comment: Same issue
*General Comment: Owner of Freelancer.com I can safely say, with proof, is not telling the truth.
*Consumer Comment: Reasons for suspension: more than meets the eye
*REBUTTAL Owner of company: Reply to Complaint
*Author of original report: Getafreelancer (GAF) Suspended account with $3.000
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My problem is the following:
Namely, www.getafreelancer.com is in the habit of suspending accounts when they have money in them. This has recently happened to me (I have $3.000.00 on the account at the moment i am writing this) and I am aware of others that have gone through the same problem. In addition to this they will ask for ID of proof of Country. When you provide them with the pertinent information where they can see the ID clearly but not to the point where it can be duplicated they want more. This doesnt make any sense if its just for proof of country.
This is obviously something that this Company has been getting away with for some time. They are holding money not only in peoples personal accounts of money they have earned, but also in escrow.
Its time that people take a legal action. You can start by laying a complaint with the internet crime complaint center. There are also other legal sites listed on the internet as well that you can lodge a complaint with.
Strongly recommended!
Please stay away from this company and their site www.getafreelancer.com.
Always deal with people whose addresses are real, customer service real and you can get a live person on the phone.
Yeah, thats true that GAF has not phone number to be called. It sucks, isnt it?
They have a LIVE SUPPORT button on their site but all it does is take you to their email form so their support is not live particularly when they take days on end to answer, if they bother to answer at all.
This report was posted on Ripoff Report on 11/08/2009 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freelancercom-GetAFreelancer/nationwide/Freelancercom-GetAFreelancer-GetAFreelancer-GAF-Suspended-account-with-2000-and-abo-521310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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Search Tips#1 Consumer Comment
FREELANCER FRAUD
AUTHOR: freelancer fraud - (United States of America)
SUBMITTED: Friday, July 20, 2012
Freelance is the greatest deception, I read that they are here to announce the details, we all know what their email address for their support center but of course when they take your money from your account they DON'T ANSWER ON your tickets .
FreeLancer IS THE BIGGEST FRAUD. WHEN YOU HAVE MONEY IN ACCOUNT WITH THEM, THEY WILL suspend your account immediately.
IF YOU DON'T BELIEVE YOU TRY TO MAKE SURE YOU HAVE SUCH A STORY OF THOUSANDS OF INTERNET
READ WELL AND RUN AWAY FROM THEM
#2 Consumer Suggestion
Here's how to get your money back
AUTHOR: Endia - (U.S.A.)
SUBMITTED: Tuesday, April 10, 2012
http://www.ripoffreport.com/employment-services/freelancer-com/freelancer-com-getafreelancer-1260c.htm
#3 Consumer Comment
There was once a getafreelancer.com and now it's scam
AUTHOR: beni1234 - (Iran)
SUBMITTED: Thursday, March 10, 2011
#4 Consumer Comment
freelancer.com - fraudulent activity
AUTHOR: David J Deubelbeiss - (Canada)
SUBMITTED: Saturday, February 12, 2011
Do not send them ID and beyond just the money lost from your suspended account - it seems this company based in Morocco is using the information possibly for forged passports / identity theft.
I've reported to international authorities as well as the RCMP in Canada. I reply here to forewarn others. It is a scam. I couldn't believe it after using the site successfully for quite a while and then being taken..... seems they hide their crime behind their legitimate appearing operations.
David
#5 REBUTTAL Owner of company
Freelancer.com's Response
AUTHOR: Freelancer Support - (Australia)
SUBMITTED: Tuesday, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
#6 UPDATE Employee
Freelancer.com (GetAFreelancer) GetAFreelancer (GAF) Suspended account with $2.000 and above Double Bay NSW, Nationwide
AUTHOR: Freelancer Support - (Australia)
SUBMITTED: Friday, January 07, 2011
We appreciate your feedback about freelancer.com
AUSTRALIA.
#7 Consumer Comment
Same issue
AUTHOR: freelancer_victim - (United States of America)
SUBMITTED: Wednesday, October 06, 2010
I have experienced the same thing. My account was suspended for 'security reasons' without prior notice and doing nothing illegal or not within the terms of use. I have submitted all documents but never received any reply or re-activation of my account.
Please so not state you have a customer support system as I have sent you over 5 mails with no reply, which is being going on for months now.
But you could find the time to renew my Gold membership and deducted it from my balance which I can not stop you from doing.
I suggest if you would really like to solve this Freelancer.com, please provide us with legitimate means to contact you instead of en email support that is not active.
#8 General Comment
Owner of Freelancer.com I can safely say, with proof, is not telling the truth.
AUTHOR: Drew - (United States of America)
SUBMITTED: Thursday, March 11, 2010
I can say with much proof, they are liars about that. They did it to me today and that's how I found this on Ripoff Report
I am a buyer on GAF. Sometimes I do some coding, but over 2 years, maybe twice... I've paid out about $6,000 over a few years though for .php and .net coding. I haven't used my account for a few months, because I have been busy with other things.
Anyways, today (March 10, 2010), i received an email saying my account is suspended for "security reasons" (no other explanation given) and they are demanding my ID for verification. I am an American, so after concluding they are up to something devious, it would not be in my best interest to give them a copy of my idea, which has my personal details on it...
Furthermore.... So what part of the TOS did I violate between January 12 and March 10, to get my account suspended? Help me out here, cause I've been on hiatus and I have had no outstanding issues at all.
The only thing I can think of is I've had $20 in the account, which is below their minimum to transfer out.
Care to explain yourselves GAF?
#9 Consumer Comment
Reasons for suspension: more than meets the eye
AUTHOR: Freelancer from Getafreelancer - (Kenya)
SUBMITTED: Thursday, February 11, 2010
Freelancers are what makes you pay your bills and deserve more humane treatment.
#10 REBUTTAL Owner of company
Reply to Complaint
AUTHOR: Freelancer.com - (Australia)
SUBMITTED: Wednesday, January 20, 2010
#11 Author of original report
Getafreelancer (GAF) Suspended account with $3.000
AUTHOR: Freelancer - (Serbia and Montenegro)
SUBMITTED: Sunday, November 08, 2009
Namely, www.getafreelancer.com is in the habit of suspending accounts when they have money in them. This has recently happened to me ( I have $3.000.00 on the account at the moment i am writing this ) and I am aware of others that have gone through the same problem. In addition to this they will ask for ID of proof of Country. When you provide them with the pertinent information where they can see the ID clearly but not to the point where it can be duplicated they want more. This doesnt make any sense if its just for proof of country.
This is obviously something that this Company has been getting away with for some time. They are holding money not only in peoples personal accounts of money they have earned, but also in escrow. Its time that people take a legal action. You can start by laying a complaint with the internet crime complaint center. There are also other legal sites listed on the internet as well that you can lodge a complaint with.
Strongly recommended!
Please stay away from this company and their site www.getafreelancer.com. Always deal with people whose addresses are real, customer service real and you can get a live person on the phone. Yeah, thats true that GAF has not phone number to be called. It sucks, isnt it? They have a LIVE SUPPORT button on their site but all it does is take you to their email form so their support is not live particularly when they take days on end to answer, if they bother to answer at all.
