ED Magedson – Founder
Freightquote.comInternet United States of America
having sold heavy machinery through an ExFactory auction, I ended up having to
deal with www.freightquote.com in order to ship aDiehl lathe to Central City Millwork,
in New Orleans,
simply because THAT company was using their services. By the way, ExFactory & Central City Millwork are blameless in this ordeal
Friday, as well as the following Monday, I called her to make sure that the matter was taken care of, and to again firmly impress on her the importance of making sure that the TWO pick-ups would be done at the same time, due to the high cost of rigging and she assured me that she was staying on top of it and that she would have TWO trucks available on Tuesday at 1.30PM.I called again Tuesday morning around 9.30AM to confirm that the TWO trucks were scheduled for that same afternoon at 1.30PM, simply to be told that she only had ONE truck available. I told her that if she could not do as she had promised me all along, that we would have to cancel everything because I was not willing to pay the rigging fee twice. I, then made a few calls and found a freight company that could be there at 1.30PM to pick up the second load. I called Renee back to tell her that, but she told me that she had managed to get the second load handled by the same truck that was picking up the first load, and she assured me again that they would be there as promised at 1.30PM.
Needless to say, they could only take one machine, the lathe, to New Orleans, and I had to reschedule with the rigger and the same freight company that I had reached earlier in the day for a pick-up the following morning at 7.00AM. Both of those companies worked with me and charged me much reduced rates but it still ended up costing me an extra $525. Freightquote.com failed to deliver in what was promised and should hold that trucking company responsible for their total lack of professionalism to the amount of $525 that I had to incur in extra cost.
I wrote an Email to freightquote.com as well as speaking to one of their managers on the phone, and explained in clear details the whole situation but they totally rejected my claim and categorically told me that they did not intend to do anything about it, not even withhold money from that most incompetent trucking company that they used.
So, for anyone thinking of saving a few bucks by using www.freightquote.com, beware, for it might well cost you many hundreds of dollars more than they promise you and they most likely won't hold themselves responsible for any hassles that you may incur in the process
This report was posted on Ripoff Report on 12/07/2009 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Freightquotecom/internet/Freightquotecom-failed-miserably-in-setting-up-picking-up-2-separate-loads-at-the-same-t-535031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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