• Report: #466093

Complaint Review: Fresh Air Solutions - Rainbow Randy Hetrick

  • Submitted: Mon, June 29, 2009
  • Updated: Thu, June 30, 2011

  • Reported By:Ooltewah Tennessee
Fresh Air Solutions - Rainbow Randy Hetrick
6101 University Blvd Suite 2 Cottondale, Alabama U.S.A.

Fresh Air Solutions - Rainbow Fresh Air Solutions -Rainbow Randy Hetrick - Not paid for work done, lied about many things as a "Christian business" Cottondale Alabama

*REBUTTAL Owner of company: Kale Got Everything he was offered

*UPDATE Employee: I see the light...

*Consumer Comment: you made over $28.00/hr.! and you complain?!

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I replied to an ad off of Craig's List a little over a month ago for Fresh Air Solutions. A distributor of the Rainbow cleaning system. The ad mentioned paid training, so I took a look. Big mistake. After three days of watching demonstrations of the rainbow, they turned me and another guy loose on people we know with little to no other information. What to do if we DO sell one, how to close, anything. After six demonstrations, I finally sold one.

They do not pay you like they promise. Randy Hetrick, the owner of Fresh Air Solutions, had told me during training they would pay 32.68 per demo, reguardless of a sale. And you could stay on per demo pay and get a smaller commission if you choose. After my sale, he claimed I told him to go up to full commission, which I did not. Commission with per demo is 150, without demo pay is 225. Plus an extra 50-100 in booking and referral bonuses. My first check was $346. That's six demos- 196 And Commission- 150. That's still short the $100 for booking and referral. When you try to talk about money, his favorite word is "uh."

Then he went on to say later that I didn't follow proper procedures by sending a txt when I leave each demo so I was not going to get paid for them. Which Amber Armstrong, the marketing director there said to do. Either text or call. I have done a dozen, and if this was the wrong way to do it, why wasn't I corrected? Why didn't they say anything? Overall they only paid about half of what they should have. I had five other demos they refuse to pay for. DO NOT commit to anything with a verbal contract. If I could, I would slap myself on the back of the head before it all happened.

In the training, Randy had told us he was putting an office in Chattanooga within a week. That was a month and a half ago. No office in Chattanooga. When I first started from the interview, I did not realize they were from out of town. Admittedly, I should have left when I knew.

I'm a Christian myself and this is sad to say, but as a general rule, any business that talks about God in an interview and training is more than likely a scam. This was.

Ooltewah, Tennessee

This report was posted on Ripoff Report on 06/29/2009 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fresh-Air-Solutions-Rainbow-Randy-Hetrick/Cottondale-Alabama/Fresh-Air-Solutions-Rainbow-Fresh-Air-Solutions-Rainbow-Randy-Hetrick-Not-paid-for-wo-466093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Kale Got Everything he was offered

AUTHOR: Fresh Air - ()

Ok so 3 full days of training with a demonstration book that is completely self explanitory. Most people train less than 10 hours and get the program.

While we are on that subject in 8 years in business we have had over 200 full and part time sales reps working with us and Kale is the only coomplaint hmmmmm.

Kale and his friend were givewn the option we "field Train" with you meaning we go with you on your first 6 demos but you dont get the bonus just the demo pay or you can go on your own. Him and the other person decided they could do it together and went out on theyre own. There are 3 piece of paper to fill out if you sell how hard can that be and we have a FULL TIME finance person in the office 12 hours a day to take calls from dealers with any questions and walk them through tghe paper work. 

Kale was on Demo pay and thats what he go. Like he said he got his $196 for his demo pay and $150 sales Bonus which you get on demo pay. There is NO booking or refferal fee when your on DEMO pay and we explain that to him and the other 3 peoplpe in his class.

Ok so first he admitted that he did 6 demos and was paid in full for each one along with his bonus for his sale, then he said he did a total of 12, but he didnt get paid for 5 of them so his numbers dont add up. 

The reason we did not pay him for either 5 or 6 whichever it was is we have a strick policy that you have to call in and out from every demo if your on demo pay. Call when you get there to tell us your starting or if you dont do the demo why your not doing it so we can talk to the customer and call and the end before you leave whether you sell or DON'T this was once again so we can talk to the customer to get theyre feed back and try to close the sale for people. Kale called IN and OUT on 6 demos that we paid for but none of the others, if he knew enough to call in/out on 6 how could he have not been tolkd durring training. Just think about it I have 8-10 dealers out there getting paid to just run a demo not sell anything and I'm suppose to take the word of someone that they were there and did a demo. Heck no I would be broke.

As for knowing we were out of town the people in that class came to our location in Cottondale Alabama to do training. If that doesnt let you know we are out of town business I dont know what does. And yes we were looking to open a location up in Chattonooga but our person that was interested in running and office up there changed his mind.

As far as being a Christian business Kale should learn his bible. Clearly states if you have a problem don't gossip idle rumors take it to that person. If he thouhgt we were in the wrong why did he not pursue legal actions and file a claim to get his money, we wpould be more than happy to go to court with him we have all the paper work he signed.

Once again over 200 sales reps in 8 years and only 1 complaint and anyone knows you cant please ALL your employees no matter what you do.

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#2 UPDATE Employee

I see the light...


Experiencing what Kale said is true. 6  is the magic er of training demos you do. 1 is all they id before they cut me loose on my own. They have not answered a single time I arrived at a Demo. They pretty much  me up for failure.
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#3 Consumer Comment

you made over $28.00/hr.! and you complain?!

AUTHOR: salesman - (United States of America)

Wow, your complaining? Are you serious? $346 for 6 demo's was your pay check. That's  $57.66 per demo. Even if it took you 2 hours to do a one hour demo....you made way over $25/hr !!! That is What one should expect with a Masters Degree in a skilled Profession. You had no skill or training, and you have the audacity to complain about $25/hr! Yea, only in America! Then you say "if this was the wrong way to do it, why wasn't I corrected?" Uh, because your an Adult and your working, and your responsible, and your expected to do as your told, not blame the Boss for failing to spank you when your not performing up to company policy. Grow Up! Then you say , "I didn't know they were form out of town. "Admittedly, I should have left when I knew" WHAT?!!!! Do you know how dumb that sounds? Kale, you didn't work and that is your problem, stop blaming others! Make Jesus proud of his child, Kale, get to work! Focus on yourself, be humble to EARN $25+ /hr.!!! As my Mom would say (and probably yours too) There are starving children in China! Be happy with what you have! Kale you had an excellent opportunity, here in America, over $25/hr! and you choose to complain and blame, Shame on you, Kale!
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