- Report: #189689
Report - Rebuttal - Arbitrate
Complaint Review: Fresh-O-Matic
Fresh-O-Matic931 Progress Ave., Unit #11 Toronto, Ontario United States of America
REVIEW: Fresh-O-Matic Corporation committed to total customer satisfaction. Fresh-O-Matic concluded, after many discussions with past and current distributors of Fresh-O-Matic has a proven support network that has provided thousands of qualified entrepreneurs the opportunity to start home-based vending businesses since 1986.
*UPDATE: Fresh-O-Matic Corporation pledges their commitment to Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Fresh-O-Matic Corporation is recognized by Ripoff Report as a Verified Safe business.
*Consumer Suggestion: Fresh-O-Matic Vending Opportunity
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SPECIAL UPDATE: February 3 2012: Fresh O Matic remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Fresh O Matic is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Fresh O Matic has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Fresh O Matic has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Fresh O Matic remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
EDitors UPDATE: Positive Rating and Recognition has been given to Fresh-O-Matic for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Fresh-O-Matic Corporation uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that Fresh-O-Matic will always work towards finding a mutually satisfactory resolution to any concerns. Rip-off Report has confirmed that Fresh-O-Matic seriously values its 24 year reputation and provides the highest quality customer support on all levels of business. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
One of the top executives in the vending industry stated to Rip-off Report that Fresh-O-Matic's philosophy is that their clients are a precious resource. They always listen to their distributors and respond properly. This is the best way to ensure Fresh-O-Matic will maintain a successful reputation both now and in many years to come.
One top executive of the company stated to Rip-off Report, that "the management at Fresh-O-Matic believes professionally and personally in a business philosophy that is based on the premise that everyone at the company strives to add value in services as they understand that a successful business model is based on value-added services and client care". The Fresh-O-Matic mission statement says it all; "Our goal is to provide our distributors the highest quality support, value, first class equipment and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: Fresh-O-Matic was established in 1986 to provide entrepreneurs and beginning business owners elite education in the vending industry.
The Fresh-O-Matic team has trained thousands of individuals in that time and is recognized as a leading expert and premier business opportunity in the home based business world. Some of these new business owners met Fresh-O-Matic at Franchise or Business Opportunity Trade Shows and after speaking to a large number of them, Rip-off Report can report that a common theme throughout all the conversations occurred. All spoke of the "incredible support", "feeling of belonging to a club where they really care about you." Some of the comments reported were: "We are so thankful we were approved to begin our business with Fresh-O-Matic". "My husband tried to start a vending business without any help and failed miserably...when we realized that we needed guidance, Fresh-O-Matic was a little more money but in the end...my husband now has a successful vending route. This was 100% because of the Fresh-O-Matic Corporation support we were provided." "We love talking to the folks at Head Office. They are very patient with our questions." "The quality of the machines is superior to anything else we've seen."
Rip-off Report has confirmed that Fresh-O-Matic takes quality control very seriously. Fresh-O-Matic has recently put a lot of effort into updating their support teams and client relation processes including full time Monday to Friday 9-5 e.s.t. availability to distributors to assist with any issues. Rip-off Report was pleased to learn that all teams at Fresh-O-Matic have a past and current approach to business that is focused on its pledge to total commitment towards client satisfaction.
Fresh-O-Matic's Operations Manager said, "Following our proven guidance and following instructions is critical to the success of our distributors. It is the duty of marketing teams in each city to assess the best candidates to recommend as distributors. We've been successful in the vending industry for 24 years. Our goal is to continue to keep our exceptional reputation for the next 24 years by helping others achieve their dreams. There is no guarantee that a distributor will perform or make as much as they may want to, but I can assure you that we are willing to do whatever it takes to help our distributors."
In summary, after our investigation, which included discussions with many of Fresh-O-Matic's past and current distributors who invested in their business opportunity at trade shows and events across North America, Rip-off Report is convinced that everyone at the Fresh-O-Matic Compact Refreshment Centre program has been and is committed to quality delivery of services resulting in total client satisfaction since 1986.
Read more about the Fresh-O-Matic Corporation Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
EDitors NOTE: The report below was found to be false. They never responded to our email to assist them. Rip-off Report has concluded through a thorough investigation that Fresh-O-Matic does have offices and a warehouse and is in good standing within the law. They have been a 100% law abiding company since 1986. We also learned that the person filing this complaint never did business with the company. The charges made here were completely false. Rip-off Report does not condone this kind of behavior. Rip-off Report has confirmed Fresh-O-Matic Corporation is a Verified safe business.
Fresh-O-Matic ripoff Dishonest During Trade Show About Franchise Opportunity Toronto Ontario
My husband and I recently attended a local franchise show, looking to start our own business. We're pretty young, and wary of scams and spending a ton of money on something that doesn't check out.
First of all, the presentation that the Fresh-O-Matic company put on sold us. We were ready to hand over our $15k to get started with two vending machines of our own until my husband began to research. The reason that I am posting this is because we could find virtually NO information on this company when we began our research - good or bad. So we wanted to make sure that we could help inform the next young (or old!) couple trying to make a life for themselves.
The presentation was put on by two brothers that supposedly share 35 machines. This may or may not be true, but what we did end up finding is that the brother who we set up our meetings with is actually listed as a salesman for a marketing company. This is all well and good, but my husband continued his research and contacted the president of the company (he got that information off of the BBB website). The president of the company confirmed that he was actually a salesman and did not work for Fresh-O-Matic. Still ok. When that man called my husband back to answer some questions about the presentation, however, he denied being with any type of marketing company and said that he worked for Fresh-O-Matic. Period. Here is where things begin to not add up.
My husband also requested further references - the company provided a sheet with four references that were located in different places across the country - and a chance to speak one-on-one with one of the 'coaches' that the presenter raved about through the entire session, so that he could discuss their role in the process. He was told that the company would not be able to provide further references. He was also told that the coaches were basically too busy to talk to him. According to the BBB, the FTC requires that any business opportunity provide at least 10 references to prospective investors. That was strike two.
Strike three was the fact that once my husband began asking questions, doing his homework, and requesting more information from them he was told that 'maybe owning your own business just isn't for you'. Which not only was insulting, but uncalled for.
I'm not saying that this company is totally a scam, I just want to put out there what we found. We did not end up purchasing vending machines from them, as I refuse to go into business with people that don't give correct/accurate information the first time.
Brooke Columbus, Ohio
This report was posted on Ripoff Report on 05/02/2006 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fresh-O-Matic/Toronto-Ontario/REVIEW-Fresh-O-Matic-Corporation-committed-to-total-customer-satisfaction-Fresh-O-Matic-189689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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