• Report: #812621

Complaint Review: Fresh Start Credit Repair

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  • Submitted: Wed, December 21, 2011
  • Updated: Thu, February 02, 2012

  • Reported By: BTL — Houston Texas USA
Fresh Start Credit Repair
5701 Gollihar Corpus Christi, Texas United States of America

Fresh Start Credit Repair Jeremy Spears AKA Spears Enterprise FRAUD Corpus Christi, Texas

*REBUTTAL Owner of company: We are under new ownership and management!

*Consumer Comment: Fake

*Consumer Comment: Stop the B.S.

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This company claims they will help you resolve credit issues, but in actualaility they will rip you off! Fresh Start Credit Repair Services is supposed to be a Christian based credit repair company, be they are the wolf in sheep's clothing. Do Not trust them.

I called this company to help resolve some past credit issues and the company representative I spoke with Ahmad Haywood solicited my bank card information and then told me he would not make any automatic debit until we had a signed agreement. He faxed me the agreement form, but I deceided not to use them because I did't feel comfrotable, but he made a $99.00 debit on my account that day and for the next 4 months, they debit my account for $138.00 each month without my authorization and knowledge.

When I learned of the unauthorized debits I called the comapany and spoke with Ahmad, he gave me the president's name, Jeremy Spears and siad they would refund me, but that did't happen. [continued below]....
..... They refused to call me back and the president, Jeremy Spears never returned my call inspite of me calling and emailing him several times. I am now having to work through the BBB to resolve this issue, but I am seeking criminal prosecution against the person or persons responsible for stealing from me and I am also prepared to sue the company.

Do not trust this company or any business Jeremy Spears is associated with. He is a young PUNK criminal and his business is not legitimate.

This report was posted on Ripoff Report on 12/21/2011 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fresh-Start-Credit-Repair/Corpus-Christi-Texas-78412/Fresh-Start-Credit-Repair-Jeremy-Spears-AKA-Spears-Enterprise-FRAUD-Corpus-Christi-Texas-812621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We are under new ownership and management!

AUTHOR: Freshstart Credit Repair - ()

Freshstart Credit Repair has been under new corporate ownership and management since February of 2013. We have consistently improved our information technology systems, communications, and interactions with our customers since the corporate ownership has changed.  Our current Corporate Headquarters is located at 3833 S. Staples St, S102 in Corpus Christi, TX.

Freshstart, just as any company, cannot always make everyone happy, but we do strive to provide 100% customer satisfaction.  We are proud of the A rating we have earned with the BBB and have put better and more effective internal policies in place to ensure our customers are treated with respect as well as great service.  We understand that using a company to work on your credit is a deeply personal and challenging decision.  We hold ourselves to the highest ethics and morals and believe in providing an honest, effective, and trustworthy service to all our great customers.

Also, T. Phelps is not affiliated with us in anyway.  Ahmad Haywood and Jeremy Spear no longer have any affiliation with Freshstart Credit Repair to any degree in any form.

Finally, Freshstart Credit Repair now provides all services directly.  Since our corporate change of ownership, we no longer allow franchises or dealers to provide any services in affiliation with us. Please note, we cannot control their ability to start their own companies.  We made this critical decision because it is extremely important that we ensure our customer service policies are up to the high standards we have set.  If you are working with any company that represents itself as us, please let us know as soon as possible.

If you ever have any questions, concerns, or feedback you would like to provide us with, we would be more than happy to speak with you.

Our goal is 100% Customer Satisfaction.

Freshstart Credit Repair

3833 S. Staples St. S102

361.232.5056

877.937.7047

info@toafreshstart.com

www.toafreshstart.com

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#2 Consumer Comment

Fake

AUTHOR: Tony Gates - ()

 T. Phelps I think you made it pretty obvious that you either work there, or you are the guy in question. Stop ripping people off!

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#3 Consumer Comment

Stop the B.S.

AUTHOR: T Phelps - (United States of America)

Who is this person?  Is this person not even brave enough to put their own name on this post?

Also, I have used the services at Fresh Start.  I can tell you that the company does what they claim and they are not at all crooks.  I needed to have some items looked at on my credit reports and they were able to remove several old negative items that should have never been there to begin with.

I spoke with Jeremy personally and he was always up front with me on what was going on with my stuff.  I don't know what this person is all upset about.  I can only guess that he/she is upset that their reports weren't cleaned up as much as they wanted.

This sounds like the rantings of a cry-baby that is upset about not getting what they wanted.  It's credit repair.  It's not like buying a hamburger and "get it your way".  The guys at Fresh Start tell you how the system works and what to expect.
I have sent a few friends there that were treated the same as myself and they were all surprised at how it all works.  Everybody has been really happy about it.

All I can say is that the charges to his/her card weren't fraud at all.  Did this person not even check their bank account or credit card statement each month?  That was stupid.  The charges ran for months and this person didn't know??  Yeah, right.  And I'm the King of England.
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