• Report: #299930

Complaint Review: Frigidaire Electrolux

  • Submitted: Mon, January 14, 2008
  • Updated: Mon, July 14, 2008

  • Reported By:Spokane Washington
Frigidaire Electrolux
electrolux.com Nationwide U.S.A.

Frigidaire Electrolux Frigidaire Refrigerater should not be a disposable item. Only 14 months and dead already. Spokane Washington

*UPDATE Employee: Discuss Issue

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My Frigidaire refrigerator needs a new $400 compressor. It is 14 months old. The warranty for the sealed system is 12 months.

Refrigeraters should NOT be a disposable item.
The company, Electrolux, is non-responsive. I have e-mailed twice with no response and called three seperate times. They told me they would get back to me in 48 to 72 hours. That was over a week ago.

This is a faulty product. I should not have to replace an appliance every year.

After some simple checking on the web, I find I am only one of many ripped off customers with Frigidaire appliances whose compressors have failed. I
just want my new fridge fixed. I don't expect they'll replace the

hundreds of dollars of food spoiled, (it went out while I was out of town for 5 days over Christmas), or the $65 paid to the repairman. I just want what's right and fair. I want it fixed or get this hunk of junk out of my kitchen!

Wish I would have kept the ugly 1970's harvest gold one I had. At least it worked!

Kristi
Spokane, Washington
U.S.A.

This report was posted on Ripoff Report on 01/14/2008 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frigidaire-Electrolux/nationwide/Frigidaire-Electrolux-Frigidaire-Refrigerater-should-not-be-a-disposable-item-Only-14-m-299930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Discuss Issue

AUTHOR: Chris Polk - (U.S.A.)

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on Ripoffreport.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely

Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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