• Report: #516458

Complaint Review: Front Line Security Agency

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  • Submitted: Wed, October 28, 2009
  • Updated: Sun, January 27, 2013

  • Reported By: Elo2282 — Butler New Jersey USA
Front Line Security Agency
242 Paterson Ave East Rutherford, New Jersey United States of America

Front Line Security Agency Peace Security deceptive, misleading job advertisements, liars, scammers East Rutherford , New Jersey

*Consumer Comment: Conflicting info

*Consumer Comment: I was also ripoff by this company.

*Consumer Comment: Frontline/ Peace Security SCAM

*General Comment: Let her state her opinion!

*General Comment: The FACTS about SORA and Front Line

*UPDATE Employee: Thank you again for responding

*Author of original report: I just want the truth - not lies

*UPDATE Employee: thank you for your response

*Author of original report: Front Line - Are you serious?

*UPDATE Employee: Front Line Security

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If you are looking for a security job DO NOT CALL FRONTLINE SECURITY!!! They tried to charge me $325 for a SORA license when the cost is only $70 in my state. They told me once I got my license they will place me with a job I have come to find out that is not what happens. They just take your money and DO NOT give you a job. I have found numerous complaints about this company from innocent job seekers saying this same thing. BEWARE of this company. If you call them and tell them you are replying to the ad and you have a SORA license they do not give you the time of day they say email us your resume if we are interested we will call. However the tables turn if you do not have a license! They tell you to come in the next day for an interview which is really an appointment to give them the money for the license. They are scammers - if you are looking for a security job please look elsewhere!

This report was posted on Ripoff Report on 10/28/2009 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Front-Line-Security-Agency/East-Rutherford-New-Jersey-/Front-Line-Security-Agency-Peace-Security-deceptive-misleading-job-advertisements-liars-516458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Conflicting info

AUTHOR: Kevin - (United States of America)

It appears that there is some conflicting information presented in these posts. I currently hold a NJSP SORA license which I first applied for in 2007. My experiences with this aren't exactly as presented here...

When I first applied I initially paid the licensing fee to the NJSP. I paid ONLY the licensing fee. It is explained that if all requirements are not met the fee is non-refundable. I then received further instructions on how to get fingerprinting and training. There were fees for these services which I paid directly to the service providers. After completing all requirements I received my license and accompanying ID card from the NJSP without any additional fees.

Mark explains a "temporary license fee" which confuses me. I did not pay this fee when I first applied in 2007. The NJSP does issue a temporary registration number upon initial application and every two years when recertification is initiated. But, in my experience, there was no additional fee EVER for these temporary registrations. Maybe this is something new or perhaps Frontline Security charges a fee for their services in their candidates' initial application to the NJSP. Maybe Mark can explain this further...

Overall, from what I see here, there seems to be a great number of complains from candidates applying to Frontline Security and Frontline Security, through these posts, seems to be providing conflicting and confusing information about the SORA process, or at least, it is information that doesn't coincide with my experiences. I'd appreciate if Mark could provide further explanation on his comments, especially about the "temporary license fee". Also, I'd find it interesting to read Mark's comments on any refresher training Frontline Security offers if they do offer this service. This also is required for recertification.

A general comment... In reference to the comments about training providers, I shopped around for the best training price when I first applied and I still do when I register for refresher training. My suggestion is... Most definitely shop around. Get the best price but also look into the training curriculum and the reputation of the training provider.   

And in reference to comments about certain practices by Frontline Security in their training and job referral services... Not in defense of Frontline Security... I have experienced these same practices with a number of firms. My suggestion... If the "employer", "recruiter" or "trainer" seems more interested in getting you into a class then finding you a suitable job move on to another employment prospect. 
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#2 Consumer Comment

I was also ripoff by this company.

AUTHOR: mgill - (United States of America)

 They rip me off to. They  charge me $325 for a SORA. They told me once I got my license they will place me with a job making $13+ dollars an hour. I have come to find out that is not what happens. I call them over and over again and they told me they where waiting on uniforms or she was waiting on the supervisor to come with the jobs, that never happen. They just took my money and didn't give me a job. I have found numerous complaints about this company from innocent job seekers saying this same thing. BEWARE of this company. If you do not have a license they tell you to come in the next day for an interview which is really an appointment to give them the money for the license. I have my receipts, names, and numbers of people that work there. I was so ready to leave my job, i am glad i didn't because i would not have a had a job. THIS IS SAD BUT TRUE!
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#3 Consumer Comment

Frontline/ Peace Security SCAM

AUTHOR: Justice - (United States of America)

FRONTLINE or PEACE SECURITY or whatever other alias they are going by these days is a BIG SCAM and all parties involved should be put in jail. This company is taking advantage of young high school and college aged children with false promises of employment. They are preying on the needs of young kids who are already struggling through school and a tough economy. I payed 400+ dollars and was told by Jessica who seems to be one of the ring leaders in this scam that once I paid this money my 19 year old college student son would be trained, given a uniform and then placed at a site to work. Lets just say NONE of that ever happened and we guess the uniform was lost in the mail along with that of 2 of his friends who was also SCAMMED. I attempted to speak with Jessica as recent as April 27, 2012 and she actually hung up the phone on me. PLEASE PEOPLE DO NOT BELIEVE ANYTHING ANYONE ON THIS SITE IS SAYING IN  DEFENSE OF THIS SCAM THEY ARE PROBABLY ALL PART OF IT.  Make no mistake about it this  PEACE/FRONTLINE Security is a SCAM. And I will talk with everyone from congressman to policemen to put a stop to there ability to prey on my community the way they have. I dont care what they change their name to I will do all I can to keep them exposed for what they are. SCAMMERS....
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#4 General Comment

Let her state her opinion!

AUTHOR: Mo - (United States of America)

How is she making silly remarks when she was a smart person to look at the facts before me make the purchase? And if you are a so called police officer, then you would know that she a person stating her opinion based on her experience. It's in the Bill of Rights... so dont threaten her saying that she will get sued. Thank you for proving her case by that threat. I surely wont do frontline at all because all they care about is money. We are looking for jobs here and all u are trying to do is attack us for trying to live up to society standards. I will let everyone know and post another ad, see how ur threats work with me.

FRONT LINE SECURITY IS A SCAM!

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#5 General Comment

The FACTS about SORA and Front Line

AUTHOR: BroadwayDanny - (United States of America)

Elora.

It is unfortunate that you were unhappy with your SORA training experience at Front Line. I am a retired NJ Police Officer, and a NJSP Certified SORA Instructor.

First, Did you attend the training, or assume this "conspiracy theory" attitude right away?  Had you attended the class, you would have enjoyed two days of training in security industry curriculum taught by an excellent instructor with over 33 years security and law enforcement experience. I know him personally.

Let me set you straight on some FACTS here, as opposed to this self induced hysteria you've created for yourself about Front Line.

1. It costs $75.00 to register for a TEMPORARY SORA ertificate with the New Jersey State Police.  So, Front Line does not get that $75.00.  It was to register you so you could attend the class.  Without the temp registration, you CANNOT attend a SORA training class.

2. There is a $70 dollar and change fee for fingerprinting, payable to SAGEN MORPHO, a contractor chosen by the NJ STate Police for fingerprinting.  Once again, Front Line does not get that either.

3. Finally, you need to attend a 24 hour SORA training class.  I believe this is where Front Line charges $300.00 for the class.  If you think that is too high, don't atend class there.

Front Line has to cover over head and payment to the instructor along with costs of training facilities - hotel conference rooms, insurance, etc.

Bottom line is this - if you want to work as a security officer in NJ, you must be SORA certified, whether you get your training from Front Line, a different school, or as an employee of an agency that hires you.  Even as an agency employee, most agencies charge a fee for the training, and take it out of your check, along with the registration fee, and fingerpirnting fee.

Elora, there is no free lunch in obtaining a license of any kind.  There are costs involved, some small, some large. A SORA license is no different.

The training for security officers working in Manhatten can cost up to $1,000 dollars, and take 40 hours to complete.

Only you can assess the value of this tyoe of training, license and subsequent employment.

Hundreds of  students have been trained by Front Line, yet you are the only one here complaining.  Most of those students either became employed at Front Line, or another agency to which they were referred by Front Line.  Had you attended the class, the instructor gives you a section on how to secure employment in the security industry.

Hopefully, you will find something that works for you.  But to come here publicly and state that a training school is a scam, a ripoff, borders on libelous, and I am surprised this company does not file a suit against you.

Please know your facts first before making silly statements.

Dan
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#6 UPDATE Employee

Thank you again for responding

AUTHOR: Mark Dougal - (United States of America)

Let me try to understand what you are saying. You said it cost $75 for a SORA license? 

1. What about the $75 for the temporary certificate? (which is mandatory by the state police)
2. What about the $70.25 to be fingerprinted? (which is mandatory by the state police)
3. What about the 24 hour program that each student must attend, taught by a SORA instructor? (which is mandatory by the state police)

Please don't take my word for it. We would not want anyone to be mislead. Just visit the state police website for yourself. 
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#7 Author of original report

I just want the truth - not lies

AUTHOR: Elo2282 - (USA)

Mark - I am surprised that someone who works for a security guard training company such as yourself does not know the actual cost of the license or how long it is good for. Trust me I have done my research and the cost is $75 and it is valid for two years not 30 days. If anyone on here is reading this and is mislead by Mark's recent post please see your state's official website or your state's police department website. The information on there is all reputable. Or just call any security company (aside form Front Line) or speak to a security guard that has their license, and you will see for yourself!  You will quickly find the cost is not $300! 
I'm also surprised that you commented Russell was a no show? He is not giving your company any more money!!!! It's just a scam and a rip off that is why I posted this report!!  Why would you even think he would give your company another penny???

Also - it makes no sense to post an ad in the paper and when someone calls not tell them what the job is! It is also rude and unprofessional to tell them to email your resume and if they are interested in you they will get back to you. People just don't talk like that in the professional world. Since you are in HR I would speak with your receptionist and ask her to adjust her attitude. I am also still confused why when Russell called and did not have a SORA license they told him to come right in but when I called and said I had one they had to see if they would be interested in me??? I would think I would be the better candidate for this so called job that was in the paper???
 
Things just don't add up here Mark - and you still have not been able to give me any good reason as to why this all happened - aside from false information. I am not able to post my contact information on here so if you would like to leave your email I will contact you personally to discuss this.
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#8 UPDATE Employee

thank you for your response

AUTHOR: Mark Dougal - (United States of America)

Elora, $75 for a SORA license? You must have the license confused with the Temporary Certificate. A temporary certificate allows you 30 days to complete the SORA class which some companies can hire you but after the 30 days expires you will not be able to work. That is why a SORA class must be completed within the 30 days while you have your 30 day temporary certificate. 

The receptionist who answers the phone will not be able to answer any of your questions because she has several phone lines she must pick up. Due to the volume of calls your name and phone number is taken and forwarded to someone who can spend time with you to answer any of your questions. This is the position of a receptionist, that is what a receptionist does. 

Please do not take what I said about certain hours and locations personally, I was speaking in general. These are some of the things that we hear from new hires. In Russell Williams case he did not show to his scheduled SORA training. 

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#9 Author of original report

Front Line - Are you serious?

AUTHOR: Elo2282 - (USA)

Mark, My name is Elora and I dont know why you were surprised you read this as Im sure you are well aware of the shady practices that go on at your company. First Off, please explain to me why your company charges over $300 to obtain a SORA license when it only costs $75?? This raises a big red flag.  Also please explain to me when I called your company and told them I had a SORA license they wouldnt even talk to me? And when I asked about the job that was advertised in the paper they said they couldnt give me information? You would think when you call a company asking a about a job that they advertised they would be able to give you information about it? Please tell me if Im wrong. However when my husband (Russell Williams) called them with no SORA license they told him to come right in? You say its much easier to get the job if you already have the license but as you can see that obviously is not the case.

 

And as for the unrelated response you gave saying Im just upset because the job is not one block from my house and doesnt have bankers hours this holds no weight as my husband clearly stated on the application and to the person he talked to that he was available anytime and could work at any location. So please dont think I wrote the report because Front Line offered my husband a job that he didnt take because of the hours/location. They never even offered him a job!

 

I have read some other reports online about Front Line and they all are very similar. I would love to speak with you personally to discuss this (email me (((ROR REDACTED))) and also discuss how my husband is going to get his $75 back for the deposit he gave for the license. I believe he signed the contract under false pretenses, as he believed he was applying for a job not a training session. He was also promised a job after he got his license but the contract he signed clearly states that Front Line is a training facility and Front Line employees cannot promise or guarantee a job which they pretty much did before he signed the contract. If the receptionist didnt cover up the contract when he signed it he probably would have read it and walked out. 



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#10 UPDATE Employee

Front Line Security

AUTHOR: Mark Dougal - (United States of America)

My name is Mark Dougal. I work for the HR department at Front Line Security. I noticed this report and could not believe that someone would actually say such a thing. I wish they stated their name so that we may help them. It is unfortunate the the ones who complain are the ones who usually turn down every job offered them because it is not conveniently located 1 block from their residence with bankers hours (9am to 5pm)

If you have taken a SORA class with us you would have been hired by us or given job referral assistance. Since I work in HR and deal directly with new hires, I hear all types of reasons why someone can't work a specific shift or specific day. Which is completely fine, not everybody is flexible. But consider the amount of people looking for work in our times. Who do you think will get priority on a open site, someone who is willing to work or someone who already has 2 other jobs and wants to fit a third one in between the hours of 11am and 3pm?

Our HR department is continuously hiring new guards due to the hire turnover ratio in our business. If you have a SORA license already, that is a plus because the company does not have to wait for you to receive your license it order to place you. If you do not then you have to go to through process just like everyone before you.

As a side note, we operate in several states and employ over 750 security officers and 25 administrative staff. I wonder how all these positions where filled? They all must have been scammed into these positions within our company.

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