• Report: #1033778

Complaint Review: Frontier Airlines

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  • Submitted: Thu, December 04, 2008
  • Updated: Thu, December 04, 2008

  • Reported By:Aurora Colorado
Frontier Airlines
Denver, Colorado U.S.A.

Frontier Airlines ,Frontier Frequent flier program is NOW a TOTAL RIPOFF Denver Colorado

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I have been a member of Frontier Airlines Frequent Flier "Early Returns" program for years. It worked very well until this year when Frontier so severely restricted available seats that it became a TOTAL RIPOFF. You cannot get a seat, even when fares are very low and seats are WIDELY available at SLOW times.

Next, they increased the "miles" necessary for a flight from 15,000 to 20,000... so the miles already accumulated were 1/3 WORTH LESS. RIPOFF.

Then, they added a $25/seat general redemption fee and a $75/seat fee for tickets redeemed with 14 days or less notice. RIPOFF! So what used to be *free* now costs a MINIMUM of $100. Then, they added BAGGAGE FEES each direction... so by the time they were finished, the value of a "free" seat was ZERO. NADA. NOTHING. I could BUY a seat for $169 or get a "FREE" seat for $161. My "FREE" seat was worth $8.

I have lots of "miles" which are now WORTHLESS. I fly Southwest NOW, they at least know how to treat their customers.

AVOID FRONTIER, they do not appreciate their customers and will RIP YOU OFF!

Jim m
Aurora, Colorado
U.S.A.

This report was posted on Ripoff Report on 12/04/2008 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Airlines/Denver-Colorado-80112/Frontier-Airlines-Frontier-Frequent-flier-program-is-NOW-a-TOTAL-RIPOFF-Denver-Colorado-1033778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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