- Report: #1082408
Report - Rebuttal - Arbitrate
Complaint Review: Frontier Airlines
Frontier AirlinesDenver, Colorado USA
Frontier Airlines Hidden fees Denver Colorado
*Author of original report: Final update (I think)
*Author of original report: Frontier airlines hidden fees
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I am an extremely rare flyer, so I guess I am not supriszed at this. I booked a flight through Kayak/Orbitz on Frontier Airlines. I have heard a great deal about hidden fees and travel restrictions, i.e. baggage limitations. As a result, I went over the available information in some detail that was available before committing to the flight.
I did find infromation about the limitations on carry on baggage and personal baggage. I wrote these dimensions down and compared them with my intended baggage. At no point did I see anything suggesting there would be a fee for the privilege of carrying my own baggage on the plane. Now, after the web site gave me the ability to choose seating locations I notice the confirmation is marked available seating. This is a frustrationbut a lesser problem. At any rate, I decided to go to FlyFrontier.com to see about seating arrangements. In spite of offering me a choice of seats it is clear that will not happen. As I said, this is a frustration but a lesser one. What really got me was it spelledout that there were four different carry on baggage charges, depending on certain circumstances.
Of course, I realized I had fallen into the hidden fee trap promised by the media. Now, with a non-refundable reservation, I just wanted to clearly find out what exactly I needed to do to minimize this extra charge. Need I say I was already prepared to express my disappointment with the before the committment information.
Like most on line companies it took a great deal of time and "page turning" on Frontier's web site to find anything remotely resembling some place to gripe a little and get an answer to my questions. Finally, I found their telephone number, a hint of a human, but the only thing vlose was their reservation number. Needless to say, after a lengthy conversation with a machine I was not allowed to get to a human. My only choices did not get me to the point of asking my questions, or my dissatisfaction with the after the sale charges.
As for Frontier's rebuttal I can guess what they will have to say. Did I read their lengthy and various on line pages of legalese where somewhere deep in the body of this these fees were pointed out? No, I did not. Perrsonally, I find it obscene that the lawyers are allowed to cover anything and everything in these "agreements" that no one reads.
When it is all said and done, I wanted to send a similar email to Frontier, but, of course, finding an email address for a customer complaint at Frontier is no different than just about any other on line company. You just can't find where to send a complaint, or for that matter, I have with some regularity wanted to do this also, send a suggestion.
Thank you RipOffReport for being out there allowing some sort of satisfaction in blowing off some steam about that much heralded trap of air line after the sale fees.
This report was posted on Ripoff Report on 09/06/2013 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Airlines/Denver-Colorado/Frontier-Airlines-Hidden-fees-Denver-Colorado-1082408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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