• Report: #1153631

Complaint Review: Frontier Airlines

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  • Submitted: Tue, June 10, 2014
  • Updated: Tue, June 10, 2014

  • Reported By: mango7777 — Lees Summit Missouri
Frontier Airlines
Nationwide USA

Frontier Airlines Starting a class action lawsuit for Frontier not allowing me to board the plane Utah

*Author of original report: Frontier Caved

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 I arrived at Salt Lake City airport to fly to Kansas City, Missouri, parked in the economy lot, waited about 10 minutes for the bus to go to the terminal. I arrived at the terminal at 4:13 PM, entered my credit card in the kiosk to get my ticket.  An employee behind the counter stated I could not board the plane because the "flight was closed", The flight was to leave at 4:55 and I was not there 45 minutes before boarding so I could not get ont the flight, handed me a card with frontiers web and phone number and left. There was no one behind the counter any longer. I called the number on the card, livid.  There were about 6 other people attempting to call at the same time.  I was put on hold, with a response time of 57 minutes. By the time they answered the flight would be gone.  It was not about 4:28 PM.  I walked to the next counter U. S. Air, asked for a ticked to Kansas City, about 4 minutes later I had a ticket for a flight to KC that was boarding in 10 minutes.  I went through security, had a baggage check which delayed me about 5 minutes, arrived at the US Air gate WHICH was right accross from the frontier gate 10 minutes before the frontier flight started to board. 

If I had printed the boarding pass at home I would have been on the flight, so this arbitrary cut off is crap. 

FRONTIER WOULD NOT REFUND MY MONEY stating that I was a no show.  If this has happened to you contact me at (((REDACTED))) @excite.com .  I plan to start a class action lawsuit. 


This report was posted on Ripoff Report on 06/10/2014 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Airlines/nationwide/Frontier-Airlines-Starting-a-class-action-lawsuit-for-Frontier-not-allowing-me-to-board-t-1153631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Frontier Caved

AUTHOR: mango7777 - ()

 After I filed a complaint with the Department of Transportation (Included emails from frontier) amazingly enough it became a "mistake".  I now have to electronic travel vouchers to cover the cost of the next flight (the total cost of the original flight).

I am still going to talk to my lawyer about a class action suite for all those that did not get their money back. 

So if you have a similar problem FILE A COMPLAINT WITH THE DEPARTMENT OF TRANSPORTATION.

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