ED Magedson – Founder
Frontier Airlines ruthless, cold, favors the rich, "Caste System", clueless, perception is reality Denver Colorado
The following case was filed with the Denver, Colorado BBB against FRONTIER AIRLINES. Of course, the BBB's nothing more than a "paper-pushing PTA". It has no legal or other authority. We just wanted to thoroughly embarrass Frontier and now, the Denver BBB. Just take a few moments to read the BBB transcript so that you can be thoroughly educated about BOTH Frontier Airlines AND the BBB.
The BBB decided, in its infinite wisdom, to "Administratively Close" the case yesterday, April 3, 2014.
NAME: Frontier Airlines, Inc.
BBB MEMBER: NO
CONTACT: Ms. Lori Junker
ADDRESS: 7001 Tower Rd. Denver, CO 80249
PHONE: 720 374-4200
FAX: 720 374-4621
On February 23rd, my husband booked an overpriced Economy Class ticket on your airline.
You charged our account $253 for a short flight to Florida. We decided to cancel this flight and now find out that it is non-refundable. The Reservation Code was LRHWZZ and the Ticket Number 4222178115213.
When I called and spoke with a mealy-mouthed country bumpkin in your Customer Service Center, he informed me that First Class Tickets are refundable but all others are not. What type of operation are you running? You need to learn how a market economy works. You charged three times the customary amount for an Economy Class Ticket. Then, due to our economic situation, we needed to cancel that ticket. Your billion-dollar a year company gets to keep our hard-earned money. That is neither fair, nor is it a slight my husband and I will soon forget.
Lastly, you just opened a departure station out of Wilmington/New Castle, Delaware. You will find that the business community in Wilmington does not respond kindly to this type of economic "rape". I intend to file a complaint with the BBB, the New Castle County Chamber of Commerce (on which I serve as a representative), the Greater Wilmington Convention and Visitors Bureau, the County Government, and anyone else who will listen to me.
Frontier Airlines has succeeded in losing mine and my husband's business forever. We will go out of our way to equate the business community of your despicable and criminal behavior.
This report was posted on Ripoff Report on 04/04/2014 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Airlines/nationwide/Frontier-Airlines-ruthless-cold-favors-the-rich-Caste-System-clueless-perception-i-1136288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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