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  • Report: #1136288

Complaint Review: Frontier Airlines

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  • Submitted: Fri, April 04, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Equity — Wilmington Delaware
Frontier Airlines
Nationwide USA

Frontier Airlines ruthless, cold, favors the rich, "Caste System", clueless, perception is reality Denver Colorado

*Author of original report: Ummmm...

*General Comment: Unfortunate...

*Consumer Comment: Billion dollar company??

*Consumer Comment: I agree you do sound like a B*otch..

*Consumer Comment: One further question...

*Author of original report: Grammar Corrections

*Consumer Comment: Here's what YOU wrote concerning my rebuttal..

*Author of original report: READ the Below BBB Transcript, and in the Meantime, LEARN HOW TO WRITE!

*Consumer Comment: So, what part of the airlines rules did they violate?

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The following case was filed with the Denver, Colorado BBB against FRONTIER AIRLINES.  Of course, the BBB's nothing more than a "paper-pushing PTA".  It has no legal or other authority.  We just wanted to thoroughly embarrass Frontier and now, the Denver BBB.  Just take a few moments to read the BBB transcript so that you can be thoroughly educated about BOTH Frontier Airlines AND the BBB.

The BBB decided, in its infinite wisdom, to "Administratively Close" the case yesterday, April 3, 2014.

NAME: Frontier Airlines, Inc. 

BBB MEMBER: NO 

CONTACT: Ms. Lori Junker 

ADDRESS: 7001 Tower Rd. Denver, CO 80249

PHONE: 720 374-4200 

FAX: 720 374-4621 

Website: www.FLYFRONTIER.com


On February 23rd, my husband booked an overpriced Economy Class ticket on your airline. 


You charged our account $253 for a short flight to Florida. We decided to cancel this flight and now find out that it is non-refundable. The Reservation Code was LRHWZZ and the Ticket Number 4222178115213.

When I called and spoke with a mealy-mouthed country bumpkin in your Customer Service Center, he informed me that First Class Tickets are refundable but all others are not. What type of operation are you running? You need to learn how a market economy works. You charged three times the customary amount for an Economy Class Ticket. Then, due to our economic situation, we needed to cancel that ticket. Your billion-dollar a year company gets to keep our hard-earned money. That is neither fair, nor is it a slight my husband and I will soon forget.

Lastly, you just opened a departure station out of Wilmington/New Castle, Delaware. You will find that the business community in Wilmington does not respond kindly to this type of economic "rape". I intend to file a complaint with the BBB, the New Castle County Chamber of Commerce (on which I serve as a representative), the Greater Wilmington Convention and Visitors Bureau, the County Government, and anyone else who will listen to me. 

Frontier Airlines has succeeded in losing mine and my husband's business forever. We will go out of our way to equate the business community of your despicable and criminal behavior. 




 

 


This report was posted on Ripoff Report on 04/04/2014 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Airlines/nationwide/Frontier-Airlines-ruthless-cold-favors-the-rich-Caste-System-clueless-perception-i-1136288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ummmm...

AUTHOR: Equity - ()

I have no idea what you're talking about!  You must have gotten me confused with someone else.  This issue had NOTHING to do with our house and over-utilizing a credit card!  We DON'T HAVE any credit cards in our names!

I'd like to have some of what you're smoking!

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#2 General Comment

Unfortunate...

AUTHOR: Tyg - ()

 It is unfortunate but exactly how long are they supposed to wait for thier money? At some point you have to admit that the credit card industry at some point IS flawed. The idea of living above your means and living on credit seems on its face to be SHEER LUNACY!! What happend to the days when a credit card was for emergencies? Where it was a saftey net against MR. Murphey and his diabolical plans to put kinks in our life.

I wouldnt think they are bluffing. YOU have a debt. YOU havent paid it off. At some point they are going to want thier money. Its now 2014 and you closed your accounts in 2009. They gave you a good solid 5 years to get your act together. You did not. NOW they want thier money and they are going after whatever you have. Now here is some good news. If they do take your house whatever above the amount they get for it above your debt, they must send to you.

SO even if they do take the house, they wont get its full value. I would see what options you have so you can pay it off. Your age or marital status have zero bearing on thier ability to take your home. Its a card that has been played to death. They can no longer take your individual circumstances into account. Yes it blows, and yes its not very fair of them, then again its not very fair of you to not have paid them off yet. What is happening to you is a product of the choices YOU have made. You didnt have to use that card. You COULD have done without until you could have afforded whatever it was.

You cant NOW come and complain that they are taking your home when you still owe them money. They waited 5 years, it appears they wont be waiting any longer. And despite what your friends have told you, they dont just "forgive" a debt. They dont eat the loss. They will continue to go after you until they are paid. The longer it takes the more its going to cost. I suggest that you find a way to make payments. Maybe $50 a month. They WILL work with you if you can show them you are willing to work with them.

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#3 Consumer Comment

Billion dollar company??

AUTHOR: Stacey - ()

 You are an idiot.  There is no company that after the profit and loss statement has a net income of a billion dollars. I suggest you (since you think you are so smart) do some research on what this company really nets a year.  And yes you are a bitch so get off your high and mighty thrown and get over yourself

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#4 Consumer Comment

I agree you do sound like a B*otch..

AUTHOR: Robert - ()

 I took your advise and actually read your BBB complaint.  Guess what..it just confirmed how much of a big pain in the **s you must be. 

There is NO Ripoff here, well other than your total misreprentation and "me..me..me..entitlement mentality".  EVERY airline sells discounted tickets that are NON-REFUNDABLE.  Even Southwest Airlines will not refund their cheapest tickets.   If you want the ability to get your money back, you need to pay more up front for a higher class ticket.  But before you start talking about some sort of "Caste" system, perhaps you should talk to people in India who actually know what one is like.

If you thought this was an overpriced ticket..why did you buy it?  You did check out other airlines first right? 

 

2) This is NOT an argument over PRICE. Obviously, you did not read the entire complaint. This is about making the customer happy; regardless who's at-fault.

- Again, yes it is about price...you only mentioned this "overpriced" ticket several times.  I do like your "customer is always right" attitude.  So what if to make you happy you required to have a bottle of $100 wine served to you exactly 47 minutes and 32 seconds into the flight?  Would you write a ripoff report if they failed to do that?  After all they didn't make the customer happy did they?

But you know what perhaps you are right on another aspect of this I didn't even notice.  Since you buy a ticket under specific terms and want to change them.  That works both ways right?   So I guess it is no problem if they came back to you and said that instead of going to Florida you were going to go to Denver. 

Oh and one final thing.  Before you start throwing around terms like "rape", why not go talk to a victims group of REAL rape victims and give them your story.  Oh and be sure to come back here and let us know how that went.

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#5 Consumer Comment

One further question...

AUTHOR: Ken - ()

"I WILL NEVER BOOK A FLIGHT with Frontier again until I get my money back. Frontier wants to CONTINUE to dissatisfy me?"

Is your husband even able to satisfy you..I'll bet he's long suffering and unable to do that..right?

You sound like a TOTAL Beyotch. See the Urban Dictionary for a definition of this word.

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#6 Author of original report

Grammar Corrections

AUTHOR: Equity - ()

1) Oh, yeah, because they allow refunds on First Class tickets, which are more profitable to them. While the lower "castes" of travellers are ripped off..does that about describe your convoluted thinking. 2) How did they rip you off, did they change the price AFTER you made your reservations? If they didn't, YOU ripped YOURSELF off. 3) Nope, I DON'T work for them or anyone else. You sound like someone who screwed up and are blaming the business instead of themself 1) For starters, "travellers" is spelled "travelers". a) ...does that about describe your convoluted thinking. Was this a QUESTION or a STATEMENT? I couldn't tell. 2) This is NOT an argument over PRICE. Obviously, you did not read the entire complaint. This is about making the customer happy; regardless who's at-fault. Again, re-read the ENTIRE complaint (and BBB transcripts) before you comment any further. Frontier's convoluted offer to "make me happy" doesn't "cut the mustard". Secondly, all of the "terms and conditions" were NOT laid out until AFTER the issue was addressed directly with Frontier first... how convenient. 3) This is my ALL-TIME FAVE... "you sound like someone who screwed up and are blaming the business instead of 'themself'." WOW! I don't even think a FOREIGNER speaks or writes English THAT horridly.

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#7 Consumer Comment

Here's what YOU wrote concerning my rebuttal..

AUTHOR: Ken - ()

"READ the Below BBB Transcript, and in the Meantime, LEARN HOW TO WRITE!"

Please let me know of errors in my spelling grammar, punctuation and form,,,I can take it. Be specific.

YOU are just a jerk not willing to abide by published terms of the airline..PLEASE grow up.

Oh and I forgot to ask in my previous posting, what was their "criminal behavior?" Cite specific laws they have broken.

To be "criminal," laws have to have been broken..did that happen?

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#8 Author of original report

READ the Below BBB Transcript, and in the Meantime, LEARN HOW TO WRITE!

AUTHOR: Equity - ()

Date
Activity
Description
04/03/2014  Case ADMINISTRATIVELY CLOSED   
04/03/2014  Inform Business - Case ADMINISTRATIVELY CLOSED   
04/03/2014  Inform Consumer - Case ADMINISTRATIVELY CLOSED   
04/03/2014  Bureau Judged Case AJR   
04/02/2014  Consumer Response to Business Rebuttal 
(The consumer indicated he/she DID NOT accept the response from the business.)

I have worked in Customer Service all of my life in various capacities. Anymore these days, saying "no" to a customer is almost unheard of; most especially where I work now.

In light of the aforementioned, AND the fact that I will NEVER use Frontier Airlines again, it does not behoove Frontier not to refund at least half of the total ticket cost. I do not care about their barbaric and prejudicial policies. The customer should always be given the "benefit of the doubt"; at least on the first "go-around". 

I remain dissatisfied, and will continue to spread the word.
 
04/02/2014  Send Business' Rebuttal Response to Consumer   
03/31/2014  Received Business' Rebuttal Response 
Denver BBB,

Since the Terms and Conditions on Frontier's website provide the rules and restrictions of each fare option in detail before a ticket is purchased, we will be unable to refund Mr. Smoot's non-refundable ticket. All applicable fees and any fare difference will apply when he rebooks the unused ticket credit.

Please add these notations to the Denver BBB claim # 75217273.

Thank you,

Lori Junker
Customer Relations
Frontier Airlines, Inc.
 
03/28/2014  Forward Consumer Rebuttal to Business   
03/26/2014  BBB Reviews Consumer Rebuttal to Business Response 
(The consumer indicated he/she DID NOT accept the response from the business.)

What do these people NOT understand about the fact that WE WILL NEVER USE FRONTIER AIRLINES AGAIN?! They are FINISHED! We've already started posting details of this transaction on public media such as Facebook and Twitter.

I don't CARE about being able to use these credits towards a future flight. I want MY MONEY back! Let me repeat. I WILL NEVER BOOK A FLIGHT with Frontier again until I get my money back. Frontier wants to CONTINUE to dissatisfy me? Then I will continue to BAD MOUTH Frontier to everyone I meet.

It is blatantly obvious that Frontier Airlines favors ONLY the rich. They have quite a nice "Caste System" going. Congratulations, Frontier, on setting "Customer Service" BACK several hundred years. 



 
03/26/2014  Forward Business response to Consumer   
03/25/2014  Receive Business Response 
Hello Denver BBB,

The Economy ticket was purchased on Frontier's website. The Terms and Conditions to which a customer must agree before purchasing a ticket include all of the rules and restrictions for each fare option.

While Economy tickets are non-refundable, Frontier does provide other fare options when reservations are booked directly on our website, such as fully refundable fares. 

Although Frontier will be unable to refund Mr. Smoot's non-refundable ticket, he may rebook the unused ticket credit for travel within one year from the date of issue. All applicable fees and any fare difference will apply. 

We do understand a customer's economic circumstance may change, and hope Mr. Smoot is able to use his ticket credit towards a future Frontier ticket.

Please add these notations to the Denver BBB claim # 75217273.

Thank you,

Lori Junker
Customer Relations
Frontier Airlines, Inc.
 
03/25/2014  Notify Business of Dispute   
03/25/2014  Send Acknowledgement to Consumer   
03/24/2014  Case Reviewed by BBB   
03/22/2014  Case Received by BBB   
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#9 Consumer Comment

So, what part of the airlines rules did they violate?

AUTHOR: Ken - ()

Oh, yeah, because they allow refunds on First Class tickets, which are more profitable to them.  While the lower "castes" of travellers are ripped off..does that about describe your convoluted thinking.

How did they rip you off, did they change the price AFTER you made your reservations?  If they didn't, YOU ripped YOURSELF off.

Nope, I DON'T work for them or anyone else.  You sound like someone who screwed up and are blaming the business instead of themself..  Grow up.

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