After calling every telephone company listed in my phone book, I found out Frontier Communications (/nc, whatever that means!) has a monopoly on land lines in the rural areas of Wisconsin. Apparently, they bought the business from Verizon. My new service was installed almost 2 weeks ago, but has yet to be working properly. I have submitted 3 trouble tickets and have received only one communication from Frontier - a repairman last Saturday who said he was working on the line and asked if it was any better. I said "No". The problem has been a constant humming noise on my end of the line, and the person on the other end sounds far away. Today it got worse. A call I made to a pharmacy had so much static the person on the other end also heard it and said I was hard to hear, as she was, also, on my end. I called again this afternoon and talked with a Troy, after about a 10 minute wait for a real person. I admit I was frustrated and raised my voice a little, but Troy acted like he didn't want to talk with me and said all he could do was send someone out tomorrow. I said I was promised that the last time and no one showed up and he said, again, "I already told you. I'll have someone out tomorrow." Then I asked why when I logged into Frontier's website, it took me to "My Verizon?" He said he would transfer me to technical support. Technical support said they only help with internet problems, which is not available in my area, that I would have to talk with billing and he would transfer me. I told him to forget it. I give up.
I thought Verizon Wireless' customer service was bad, but Frontier makes them look like the best! If it weren't for the fact that Verizon Wireless won't let me out of my contract because they cannot supply me with service here in the rural Wisconsin countryside, I would not have a land line. I am ready to tell people they cannot call me on a cell or land line, that I am unreachable anyway but internet or in person. Does the upper Management at Frontier know they have a terrible problem with their customer service and customer service reps? If they cannot supply me with quality service because I live in the country, why can't they just tell me they are a failure so I can stop being frustrated? And, I don't want to hear, "We are experiencing growing pains." If that is true, you won't be growing for very long.