- Report: #947579
Report - Rebuttal - Arbitrate
Complaint Review: Frontier Legal Plans and Litvin Law Firm
Frontier Legal Plans and Litvin Law FirmInternet United States of America
Litvin Law Firm, P.C. Verified REVIEW: Litvin Law Firm commitment to total customer satisfaction. Litvin Law Firm, P.C. Foreclosure Defense, Debt Arbitration / debt settlement, debt negotiation, Debt Mitigation / Loan Modification, Personal Bankruptcy, Personal Injury, Corporate Matters
*UPDATE: Litvin Law Firm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Litvin Law Firm, Ripoff Report Verified
*Author of original report: Frontier Legal Plans, BUSTED! BY FTC
*Consumer Comment: Same Story Here
EDitors UPDATE: Positive rating and recognition has been given to Litvin Law Firm, P.C. for its commitment to excellence in customer service.
..Most of the information provided in this report is based on comments made by Gennady Litvin and his staff during an on-site inspection held by a third party verification company with no biases toward Litvin Law Firm.. .
Ripoff Reports discussions with Litvin Law Firm, P.C. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Litvin Law Firm, P.C. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Litvin Law Firm, P.C.s principal, Mr. Gennady Litvin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Litvin feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Litvins hopes to maintain Litvin Law Firm, P.C. as a successful enterprise both now and for many years to come.
It has always been my belief that our clients are our bosses. If they dont like us, they fire us. That is why I have committed myself on this firm to providing industry leading costumer service. I have always said this and I will continue to say that no client will be left behind within our firm.
Litvin Law Firm based out of Brooklyn, NY is a full foreclosure defense firm seeking a positive resolution for their clients. To achieve this, the prospective client will first speak with a paralegal to go over the basics and determine if the firm and client is a good fit. After accepting the case, the firm would the send out a package with cease and desist forms. A line of open communication with lender to then attempt to restructure the loan for a resolution and the judicial process is then started. Litvin Law Firm does have relationships with Frontier and American Legal and they are hired by the firm to represent their members and provide legal representation directly with the law firm.
The firm is currently working to improve client satisfaction through the use of their database management system. Paralegals within the firm schedule follow up calls to clients every 7 to 10 business days while upper management reviews all information and keeps in proper contact with clients.
One common complaint that Litvin receives is the time frame for resolution. Each case is unique and practices to resolve complaints include reaching out to clients by Paralegals for immediate resolve. The next step would be to refer to management personnel and lastly direct contact by an attorney with client to discuss and explain processes in detail. An example of this recently has been with a client that was upset with the time it took for the process with the firm, which was ten to eleven months. The particular case was early in the process with no viable resolution in site at the time. The client complained about the process because their primary concern was to keep their home. A representative from Litvin Law Firm then fully explained the process and that each case had a unique process. Once explained, the client was fully satisfied.
Since complaints on Ripoff Report, the firm has doubled the amount of personnel in the firm to be available for clients. Paralegals, attorneys and underwriters are available for each client as points of contact throughout the process of working with the firm. Internally, the firm schedules more call backs through email reminders with clients and lenders. Furthermore, there has been a more hands on approach from supervisors. Tasks are being closely followed and use of a database with those tasks have been implemented and established for contact with the client.
Litvin Law Firm works to do whatever it takes for their customers by directing employees to treat each client as if they are family, apologize when necessary, speak to them as they would like to be spoken to and correspond with clients while continually asking for feedback on ways to improve their level of service. The firm is a part of the Corporate Advocacy and Business Remediation Program because it gives them an avenue to make things right that was not there before. They now have the ability to reach out to individuals and try to remedy situations to fix those problems themselves.
Litvin Law Firm, P.C. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this Ripoff Report was pleased to learn that Litvin Law Firm, P.C.s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Litvin Law Firm, P.C. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Litvin Law Firm, P.C. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Litvin and many of his past and current associates, Ripoff Report is convinced that Litvin Law Firm, P.C. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Litvin Law did just that with no issues. .. Remember.. we will all get complaints, no matter what you do in business, especially today.
See the testimonials on Litvin Laws website.
Be sure to go to their website to see how they might be able to help you.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Frontier Legal Plans and Litvin Law Firm Freedom Legal Plans used deceptive tactics to steal my money from me dont trust them Internet
I contacted Freedom Legal plans in June 2010 after falling behind on my mortgage. I found them online and so I called them to get more information. They quickly started using some nice word tracks which created some urgency for me to make a decision, they made it seem like I would be homeless very soon unless I hired them to find an attorney to
stop that. I became scared and then stressed out, so the person on the phone explained that this program is great
and this law firm is aggressive and since I am in an active foreclosure the stage was far enough were the program would be very fast, in and out.
15 months later I am still in the same position and now I have a sale date on my home. Each and every month I
would call and send emails asking for information. The turnaround for any of these scammers to call you back is terrible. Sometimes I would go weeks before hearing from anyone. Each month I would call for an update and I would always be told that things take time and they would have the law firm call me. Then, once and a while a person would call me
from the law firm and give me attitude when I asked what is happening. I spoke to a gentlemen and I asked him a very
simple question, what are we trying to accomplish with the lender? He could not explain anything, nor give me an
answer as to what they were attempted to change on my loan whether it be the principal, the APR, etc. They just said
they would submit a packet of info to the lender and wait for a response. The same thing happened month in and month out.
When you finally do get ahold of someone they make you feel terrible and stupid and all this is normal. I asked several people at Legal Plans and at Litvin Law to explain this process to me, no one would or could. They just keep saying this takes time and all this is normal. Great! I say, I get it, now I just want to know what you are trying to do for me and my mortgage, still no answer. Each month its the same BS from both places, they do just enough stuff to make it sound good and they also have great work tracks they follow that include a bunch of good legal mumble
jumble, that just keeps people like myself at bay.
When you call Frontier / Freedom they answer Legal Plans which means they plan on changing their name often. They only call you just before the scheduled time to take the monthly payment from your account, then nothing until the payment clears and thats when you get the call How is everything?, the attorney is working on your case still, have good week bye . SO, here I am in September of 2012 and still havent made any progress, in fact I have begun searching for a bankruptcy attorney to handle a BK since I am losing the home now. All this after being lied to and paying $6000.
There really is much more to put here, I am starting to get depressed just typing this complaint.
There is so much to this story I am reaching out to anyone that had the same thing happen to them, I would like get
our money back!
This report was posted on Ripoff Report on 09/27/2012 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-Legal-Plans-and-Litvin-Law-Firm/internet/Litvin-Law-Firm-PC-Verified-REVIEW-Litvin-Law-Firm-commitment-to-total-customer-satisf-947579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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