- Report: #674226
Report - Rebuttal - Arbitrate
Complaint Review: Frontier communications
Frontier communications180 S. Clinton Avenue 7th Floor Rochester, New York United States of America
Frontier communications EchoStar Communications Corporation They are cheating me and overcharging me $555.+$175 to terminate when I have NO Contract Rochester, New York
*Author of original report: Re-admission of information for frontier.com
*Consumer Comment: NEVER listen to a salesman! This is rule #1!
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This is what happened and what I intend to do, not a threat but the TRUTH!
As the salesman who sold us this service said There will be NO contract! and the paper I did sign, I was told by serviceman; that it was ONLY for the parts they installed.
I tried to return the items, 2 channel changers, router and one control box...4 items in total.
When I called dish at 1-720-514-8555 and spoke to Dina (unusual name, Im sure you know who this is!) on Dec. 20th, 2010she was very un-co-operative and yelled at me and threatening by stating I will just remove the 263.00 from your card on file! (Without authorization) First, we paid one month in ADVANCE, where is that? They held my number from being ported (move the number to the new provider) for one full week till it entered the next billing cycle! They also said on top of the termination fee we are charging you $37.00 (or $555.00) for the balance of 15 months left even though we have NO contract On top of the termination fee of $175.00 that we do not oweeventually I asked for a supervisorand at first AFTER I explained 6 times (to Mr. Kanyon id# GW5) we have another provider because the 2 phones worked only 50% of the time and the internet was like having Dial-Up, a term used for very very slow responses to web pages and videos, downloads, songs, emails and such. Frontier.com had just thoseextremely slow speeds. Or NONE at all.
This was to be HIGH SPEED.ha.
Never the less Mr. Kanyon ID# GW5 (at least that is what he told me because I see on the internet the SAME ID# used?) could NOT comprehend the situationAnd eventually I got thru to him to send THE CONTRACT we dont have (Dina said building up what we dont owe) Then said we dont send out billing, itemized In which I needed to see what exactly we owe, she refused that too! Would you pay a GHOST bill?
Back To Mr. Kanyon It took one hour to explain to him that a bill and signed contract would solve this all and not over $600.00 to settle this. He said he would GET the contract (then he will see its NOT signed because there is none unless the service man, who DID NOT leave me a copy convenientlyforgotI did call for one and then I forgot, myself, thinking they were honest enough to send it. Yes they lied.
Now MR. Kanyon told me everything will be fine and the return of my money I paid up front for one month! And the exclusion of over $600.00 in feesthat Dina lied about!
This why I asked for the Contract (mine and not a blank) and an itemized bill. I will NEVER utilize their service ever again!!!! Even though I was being nice when they sent me surveys and I answered nicely.
This MUST be resolved and people like Dina should be reprimanded for threatening me with a removal of funds from my credit card WITHOUT authorization Frontier needs to destroy my credit card info and I demand a Letter of Destruction of my Credit card info! THEY ARE NOT AUTHORIZED TO CHARGE ANY MONEY FROM A CREDIT CARD THEY KEPTfirst fraud and I go after them for having that available in their office! That should have been either coded or removed.
Digitally Signed: A Very Dissatisfied ex-customer Angelo
This report was posted on Ripoff Report on 12/22/2010 05:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frontier-communications/Rochester-New-York-14609/Frontier-communications-EchoStar-Communications-Corporation-They-are-cheating-me-and-over-674226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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