• Report: #877831

Complaint Review: Frosty King

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  • Submitted: Thu, May 03, 2012
  • Updated: Fri, May 04, 2012

  • Reported By: Bill — Hanover Michigan U.S.A.
Frosty King
200 N. Moscow Road Horton, Michigan United States of America

Frosty King Ice cream, burgers, coneys, drinks Horton, Michigan

*Author of original report: After two years???

*Consumer Comment: Huh?

*Author of original report: Forget the sack...

*Author of original report: Better this year....

*Consumer Comment: question

*Author of original report: For you others....

*Consumer Comment: Wrong yet again

*Author of original report: Your hobby....

*Consumer Comment: Apologize for what?

*Author of original report: You missed it entirely

*Consumer Comment: Awesome

*Consumer Comment: Are you serious?

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My son went to get himself a burger and a shake, and he was also getting me a large shake.  For years this establishment has offered a sack for shakes on drive through orders.  Today, they didn't.  My kid should have asked for one but figured he could make it back two blocks without spilling.  It didn't work.

So all I did was phone and ask about their sack policy.  I didn't even get into the details of the spilled shakes when this woman goes off on me!!  Immediately this women gets obnoxious with me and says "Why don't you ask? We can't read your mind!"  How unprofessional!  Especially after they have offered sacks in the past!

That still wasn't what broke the camels back.  The burger was ordered without onions.  Guess what the burger had on it?  Onions!  I drove two blocks to the ice cream place and went to the window. [continued below]....
.....  The woman who answered the phone got defensive once again and attempted to claim I was the rude one!  I simply told them that because they didn't offer a sack, several dollars were wasted on spilled shakes.

(I never even ask for a refund and did not expect one.  Just a simple explanation of their policy.)  And since they didn't get the burger right, they can have that back because several more dollars were wasted.  At this point, I could have gotten a refund on the burger, but I didn't want to do any further business with these unprofessional people.

They said they didn't care and welcomed us going across the street to their competition.  I am so glad they are so overwhelmed with business, they can afford to send people elsewhere!  So I suggest you go elsewhere and give them there wish. It seems that customer service is a thing of the past....

This report was posted on Ripoff Report on 05/03/2012 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frosty-King/Horton-Michigan-49246/Frosty-King-Ice-cream-burgers-coneys-drinks-Horton-Michigan-877831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
6Author 6Consumer 0Employee/Owner
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#1 Author of original report

After two years???

AUTHOR: Bill - ()

Let it go!  We did.  We even said the service was better after they got rid of the young brats.

Obviusly you do not work in the fast food industry.  There are:

-pickle policies (three at the restaurant my sons work at...)

-onion ring policies (only six allowed)

-napkin policies (Subway)

Get over it!  It's REAL!

In fact, he should have asked for a DRINK CARRIER!  Remember those????  Sure, cuz they're still around!  That would have been MUCH MORE EXPENSIVE, but a BETTER choice in the long run.

The past two times I have been up there, they've asked me if I wanted a cover on my Blizzard.  OH!  You mean they have a COVER POLICY?  

You need to get real and realize there are things going on behind the scenes you don't know about or your don't want to understand.

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#2 Consumer Comment

Huh?

AUTHOR: Giselle - ()

I love mikshakes. I have ordered shakes from establishments all over th U.S. NO ONE has ever offered me a sack and it would not occur to me to ask for one.  I ask for a drink holder, where necessary. Strange complaint indeed.

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#3 Author of original report

Forget the sack...

AUTHOR: Bill - ()

Something that happened yesterday with a senior citizen at the restaruant my sons work at just reminded me of something.

 

Forget the sacks... whatever happened to drink carriers???  McDonalds offers them; no questions asked!!

 

Again, forget the sack.  It 's all about the drink carriers!!!   ;-)

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#4 Author of original report

Better this year....

AUTHOR: Bill - ()

Owner advertised for new managers and new assistant managers this year.  Owner must have realized there was an issue with customer care.

My wife and I have returned this year because of the attempt at new management and so far, have found the staff to be a little older and friendlier. 

We are not seeing the same "brats" as last year.
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#5 Consumer Comment

question

AUTHOR: coast - (USA)

Maybe your son forgot to request the burger without onions.

"lying to a customer"

What was the lie?
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#6 Author of original report

For you others....

AUTHOR: Bill - (U.S.A.)

For others who are reading this, I have three sons who work in the restaurant industry. (Two as managers.)  There are policies for everything!

Whether it's a policy about giving the customer a small Styrofoam box or a larger one....or even the response a server gives to a customer requesting a toothpick (notice most restaurants don't have toothpicks any longer due to liability reason....)....there are dozens of lil' polices!

If you'd like further entertainment on this interesting topic, please Google "napkin policies".  If you think a "sack policy" is a fantasy, the reaction from Subway and McD's napkin lovers will really make your day!

Best regards....
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#7 Consumer Comment

Wrong yet again

AUTHOR: Ashley - (U.S.A.)

I respond to reports that are clearly not ripoffs, much like this one.

In no way shape or form were you ripped off by their "sack policy"

I'm sure we will run in to each other again, as you post more frivalous complaints about other companies. No, I"m not a professional ROR user, I simply check the site every 3-4 hours for anout 5-10 minutes on my breaks at work. It passes the time during my shift.
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#8 Author of original report

Your hobby....

AUTHOR: Bill - (U.S.A.)

I am not sure why I even did this early this morning, but I checked out several other consumer complaints....just for the heck of it.  It seems that you, "Ashley from Springfield", could be a professional at responding to ROR complaints.  However, I am sure with all of the hours you spend on ROR, this is probably more of a hobby for you.

Again, you are off topic.  So I will not respond.  In fact, from what I've seen of your other consumer complaint comments, you enjoy getting into flame-wars.

I am not going there.  I have said my piece and shall move on.

You have a very good weekend and maybe we'll run into each other here on ROR once again real soon.  Best regards!
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#9 Consumer Comment

Apologize for what?

AUTHOR: Ashley - (U.S.A.)

What should they be apologizing for? Should they apologize because your son is too dense to ask for a drink carrier or sack when he needs one? I get two drinks and a burger from fast food places quite often. I never need a sack or a drink carrier, if I did I would ask for one. Its pretty simple logic. This place did nothing wrong when it came to your drinks, and they don't owe you an apology for it. If the tone you used there is the same tone you are using here, then yes you were being rude. I don't blame them for being on the defensive. The only thing they did wrong was put onions on your burger, and by that point you were already up there throwing a fit. You didn't ask for a refund on the burger or to have the burger replaced. I can definately see why your son doesn't ask for things, mommy doesn't ask for things either. You were asking for a policy that doesn't exist.

Sack policy.

I thought I had heard it all.
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#10 Author of original report

You missed it entirely

AUTHOR: Bill - (U.S.A.)

Again, as with most internet writings, people either don't entirely read what was written....or they do not comprehend what was written.

The point of the complaint is:

1) Rudeness, obnoxiousness behavior, lying to a customer, smart mouth comments to a customer who has been going to the establishment for years.  I did not raise my voice, I did not act inappropriately.  It was this businesses representative that acted inappropriately.  I was actually shocked by the behavior!
2) No offer to correct the situation....no mention of offering to bag items in the future....as they have actually done for many years anyway. (I suspect this was probably a cost cutting move that they did not want to admit to.  A good example of this is restaurants now limiting the use of napkins.)
3) They did not apologize, did not offer to correct the situation, were totally out-of-bounds and obviously are not concerned about retaining long standing customers.

I am not sure who I dealt with.  If this was a manager or owner, this person has no business being in front of customers.  If this person was an employee, they were totally out of bounds.

This is the country, not the big city.  We act a little more civilized out here and bleed courtesy at our business establishments. (Yes, I own a business out here myself.  A fact that this establishment probably isn't even aware of.)  I suspect this person was from "the big city"....'bout fifteen minutes away. 

BTW, this evening I went to another ice cream place six miles down the road a piece.  Less expensive, better ice cream AND a fantastically friendly staff!  I shall return!  Good, friendly service needs to be rewarded and obnoxious service should be punished.


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#11 Consumer Comment

Awesome

AUTHOR: Ramjet - (U.S.A.)

I keep thinking I have read the silliest report and then someone like this comes up with an even sillier one. "Sack Policy",  hilarious.  Maybe they should hire a law firm to help them develop an iron clad 'Sack Policy'.

I doubt they will miss you.  I'm sure people like you don't come around too often.

 
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#12 Consumer Comment

Are you serious?

AUTHOR: Ashley - (U.S.A.)

if your son was unable to carry two drinks and a burger, why didn't he ask for a sack? I've never heard of a "sack policy" at a fast food place. Especially a mom-and-pop shop like this. You want their "sack policy" if a customer ASKS, give them one. I mean sheesh, when I'm at a buisness and I dont get a bag and I need one, I just ask for one. Its really freaking simple.

As for your burger with no onion, while you are entitled for them to fix it, its really simple to just remove the offending onion. I always order them without pickles and still get pickles half the time, you just take it off.

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